Mobile phones have become an integral part of professional life, helping with communication, remote work, and just keeping us informed at all times. However, their convenience can become a source of distraction or a barrier to building respectful bus...
Is cold calling illegal? No, it isn’t. But that doesn’t mean there aren’t laws and regulations your business will need to be aware of. Read on to know more!
By combining Voice over Internet Protocol (VoIP) technology with Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and boost overall efficiency. Here we’ll explore...
Call center agents typically deal with an enormous number of calls daily. However, agents never know if they’re getting the short end of the stick that day – the calls might be brief and to the point, or long and dramatic. In cases like this, h...
Suddenly, business is booming. You’re an SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. However, that also means you have more callers, more connections that need to be made, ...
This article explores the types of call flows, common challenges in managing them, and the future of it all.
What toll-free codes are available in the USA and when do you need one for your business?
“Can we control how many calls are made per agent?” Now, the answer is yes!
A modern virtual office phone system can improve the way you do business. By choosing to take your business into the future, you can make things easier for your customers, your agents, and yourself! Find out the best options for your business in our ...
The article covers: What is a VoIP number? How to get a VoIP number? Where to get VoIP numbers What features can i get with VoIP phone number? When do you need to get a VoIP phone number? Best practices for choosing VoIP phone number Main differences...
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
Setting up predictive calling to help run your call campaign takes next to no time at all – and the benefits can be huge, including minimized downtime and increased agent efficiency. Navigation: What is predictive dialing? How to set up a predi...
Are you looking for a service that can provide you with a reliable VoIP solution? On one tip of the scales, there’s OpenPhone, and on the other, there are perfectly great alternatives. Whether you need better pricing, advanced features, or a more cus...
If CallHippo isn’t quite hitting the mark, that’s okay. Thankfully, we live in a digital world that is constantly evolving. If your business has outgrown CallHippo’s features or you’re just looking for something more user-friendly, then you’ve ...
Yes, we are! As of 2025, MightyCall is HIPAA compliant, meeting all the requirements to safeguard protected health information (PHI).
Call center metrics are essential tools for measuring the success of your business’s customer support and ensuring that your call center is operating at its peak efficiency. Understanding these metrics and their significance is critical for you...
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
