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Are your employees making the most of their downtime? In any business, there are moments between tasks, meetings, or serving customers where your employees have nothing to do. Of course, employees need scheduled breaks during their work shifts. It he...
Communication has vastly changed in the course of human history from smoke signals to carrier pigeons, Morse code to the first invention of the phone in 1876 by Alexander Graham. Since then, technology of the phone itself has changed from the popular...
Don’t have enough confusion in your life? Check out Abbreviations.com’s list of telecom acronyms. On this site, you can browse 2,524 acronyms and abbreviations, from “AA” to “ZUD,” all related in some way to digital telephony. You may even recognize ...
“Now listen, sonny, that’s not how we used to do things in MY day.” Ever been told that before? If so, did it drive you crazy? Especially when the advice being given was relevant during, oh, I don’t know, when the cool technology startups had green s...
Multi-channel communications is a term that’s come into vogue in recent years. Basically, it means that a business uses all the communication channels at its disposal to actively listen to and engage with customers and prospects. The telephone is but...
No matter how small a business might be, it’s important to project a professional appearance to new customers and prospects. For example, an email address from your business domain has more impact than, say, a standard Gmail email address. The ...
In this article, we cover: Environmental risks of having too many cellphones; Why people buy multiple cellphones; How to reduce the demand in mobile phones; How virtual phone number services contribute to reducing pollution; How to dispose of an old ...
Telephone customer service recently received a huge black eye, thanks to an audio recording that went viral. The recording was of a phone conversation between a Comcast customer retention service rep and a customer trying to cancel his account. The g...
Updated: 23d January 2017 In this article we cover: Why it’s important to be accessible; Challenges of multichannel communication management; MightyCall mobile app as a management tool; Case study: MightyCall’s Activity Queue in show business. While ...
Are You Ignoring Gen X and Gen Y Customers? There’s a generational disconnect in how businesses communicate with customers today. And it might be costing you money. In a late 2012 Forrester Research survey, participants in different age groups were a...
The number of mobile phones is expected to exceed the world’s population this year, according to the International Telecommunications Union. Of course, many people, especially in developing countries, don’t have a cell phone. So this means that among...
Why do you need a separate phone number tied to your office if you already got a mobile phone these days? Well, for one, it offers a separation of calls meant for business and work. An office number that is powered by Internet technology can also be ...
Here are some terms that get thrown around our office that we think you should know. This way you’ll be better able to understand us better. Internet telephony term cheat sheet What is DID? Direct Inward Dial (Phone #) What is Toll-free? 800 (8...
July is National Cell Phone Courtesy month and in honor of the observance, we created a guide on cell phone courtesy and tips. It is very important to be aware of your surroundings and the situation you’re in when using the phone in the courtesy of o...
What Google Hangouts search results integration means for SMB communication Google just announced that it will let you call customers directly from the Google search results page. Here it is in action:
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
