MightyCall Partners with Yandex to Provide Cloud Telephony Services (PBX) for Small Businesses

Mightycall Team
Mightycall Team
11 April 2016 Сompany News

SEATTLE, MightyCall (April 11, 2016), a technology company that provides communications solutions to small businesses, announces a partnership with Yandex – one of the largest internet companies in Europe and the leading search provider in Russia.

Currently about 45 000 subscribers from North America use MightyCall on a daily basis for a variety of tasks. Over 3 years of successful experience in the US and Canadian markets helped Yandex to choose MightyCall’s solution as the most-customized for different types and sizes of businesses to partner with Yandex’s virtual automated customer communications system.

Yandex.Telephony helps companies efficiently and cost-effectively to manage all of their customer communications, including telephone calls, messages or inquiries received via feedback forms on their websites or through social network accounts.

“The US continues to be the main market for our business. And we’re very happy to demonstrate our consistent growth there. But at the same time, our creative, innovative and affordable solutions are available for consumers all around the world. This partnership will continue our growth and make our product offering more relevant for all types of clients around the world”, said MightyCall CEO Stijn Hendrikse.

“A telephone call is still the preferred method of contacting your bank or gym, despite the popularity of messengers and social networks,” said Elizaveta Alekseenko, senior manager at Yandex.Telephony. “Our study of 7,200 local companies in Moscow and St. Petersburg, however, showed that in a quarter of all cases the average waiting time was more than 20 seconds, or there was no answer at all. We understand the value of each customer. To help companies, regardless of their size, never to miss a single client, we’re now offering them a simple, easy-to-use service to manage all of their customer communications.”

Companies can set up Yandex.Telephony to automatically transfer calls to specific extensions, direct calls to a relevant person or department, or ask the caller to wait or leave a voice message. All missed calls, voice messages, tweets, social network comments or other digital communications are automatically logged in a simple user interface and can be tasked to specific managers.

Yandex.Telephony, based on the MightyCall phone system solution, is available to companies via the website, as well as a mobile version for iOS and Android. The mobile app lets staff always be on call and has most of the service’s desktop functionality with an additional opportunity to phone clients from a work phone number, even when using a personal phone.

MightyCall’s Cloud solution can help customers save about 70% of call-center expenses (including salaries, IT-equipment, rent etc.) and become more and more popular for different kind of small businesses such as taxi services, courier services, online stores and others*.

In the US market, the stand-out priority feature for our customers is VoIP (Voiceover Internet Protocol). Basically, it’s using the internet as a telephone network. MightyCall’s product offering consists of three tiers: Basic, Standard and Ultimate. The main difference lies in the number of pre-paid call minutes: 500 for Basic ($20) and 3,000 for Standard ($100).

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* Data from MightyCall customer survey

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