How to make calls, and successfully set appointments Before you call, it’s important to know… When to call: I recommend trying different times, and seeing what works best for you. Here’s what worked for me:
How to start your side business, and get your first paycheck Step #1: The “Legal stuff” Look: I ain’t no lawyer. So you should do your own research — or contact a professional — because I’m not qualified to give you legal advice. I’m just going to gi...
So you wanna make some extra cash… (And it would be nice if you didn’t have to work too hard for it, right?) Well, I know of one (easy) good way to make money on the side — and I’ve been able to make $45 an hour doing it…
A Comcast customer retention service rep recently showed the world how not to talk to customers on the phone. The recorded conversation between the Comcast customer and service rep went viral partly because so many people have had miserable customer ...
Have you ever imagined what the last day of your full-time job will feel like? You know, that day when you finally quit, because your side business is bringing in a full-time income. That day you walk out of your boss’s office, with two middle finger...
![What Old(er) People Need to Know on Selling to Gen Y [infographic]](https://www.mightycall.com/wp-content/uploads/2022/04/what-to-know-on-selling-to-gen-y.jpg)
It’s official! The Generation that grew up with Disney movies, Barney, and Hocus Pocus every Halloween has finally grown up and are now the generation that is entering the job market. Acclaimed to be the biggest generation after baby boomers, Millenn...
As my father would say to me going through the growing pains and the first world struggles of middle school and puberty, “son there comes a time in every man’s life where he feels the need to look for a woman.” This goes just as equally for the men a...
So you are all on board with having a virtual phone system and a professional voice greeting help you make the best first impression possible with your customers. Great! You aren’t quite sure if you are going to record your own greetings to sound mor...
Yesterday, we shared a post for those of you who decided that it would be a good idea to take the DIY approach to recording your on-hold voice greeting. However, to gain instant credibility, a professional voice actor is hard to beat, and there are ...
An affordable call center software solution can help restaurants increase their business and enhance customer relationships. Check out our updated article with easy-to-implement tips and tricks.
There are times when you might want or actually need to roll up your sleeves and record an on-hold voice greeting of your own. For instance, you may have a really tight deadline and need a message done ASAP to get across to customers before a profess...
Do you need a speakerphone in your conference room? And if so, do you prefer the high-end features of an advanced Polycom speakerphone? You probably answered “yes” to both questions. Most businesses, even small ones, need to conduct teleconferences a...
Long gone are the days when you had to hire people to physically sit in a call center and answer phones. Back then, you had to pay agents whether they were needed or not, along with the costs of renting the physical call center space and other expens...
If you have followed the MightyCall blog for any length of time, you will know by now that we are big on creating a great first impression with the people who call you on your toll-free or local number. This article is for those of you who are sold o...
Everyone’s been put on hold on the line before. Yet, not every company knows very much about these voice recordings that greet customers when they first call in over the phone. How often are people put on hold, for starters? How long do they stay on ...
Updated: 2017.02.01 In this article we cover: why phone interaction is still necessary; advantages of using a virtual phone number for entrepreneurs; how to manage multichannel communication; MightyCall’s options for efficient customer support. Virtu...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Key takeaways MightyCall: Best for SMB outbound. A strong fit for small and midsize teams that want multiple dialer modes, AI answering machine detection, local presence, voicemail drop, live monitoring, and analytics in one platform. Readymade: Best...
Key takeaways What IVR software actually does: IVR (Interactive Voice Response) lets callers navigate a voice menu and route themselves to the right person or department, reducing wait times and missed calls. Why small and mid‑size businesses use IVR...
What toll-free codes are available in the USA and when do you need one for your business?
