Call center monitoring continuously evaluates interactions between agents and customers to meet service standards and exceed customer expectations. Monitoring helps organizations identify areas for improvement, provide thorough staff training, and ul...
In a world gone virtual, one of the most 'real' helpers a business can get is a virtual phone number.
How to write a perfect business thank you letter. In fact, more often than not, good manners coincide with wise business. Write your thank-you letter today.
Google Voice is a telephone service launched in 2009 and has since become one of the most notable business and personal online communication services. It offers two main plans – Google Voice Business vs Personal, and here you can learn about the pros...
Selecting the right area code can be a strategic decision that enhances your business’s image and connectivity. In the United States, certain area codes are not just numbers—they’re symbols of prestige and hubs of economic activity. This ...
Ever wondered what separates a great customer experience from a frustrating one? It often comes down to business call handling. This article explores the essential elements of managing business calls and provides best practices and key skills to impr...
The best call center is like the Swiss Army knife – it started with one blade (the good old phone lines), and it developed into something so much more. Today, call center software is a digital solution that helps businesses manage customer inte...
Considering how competitive the business landscape is and always has been, it’s incredibly important to have highly skilled call center agents. That’s why we welcome you to this detailed guide to contact center training. This guide covers everything ...
Choosing the best call center monitoring system is essential for improving your business operations. This article explores top-rated solutions that can help you analyze communication quality, train agents, and ensure regulatory compliance. Discover h...
Disclaimer: This information should be taken only as an attempt to inform, and does not constitute legal advice. Call center regulations can often be a dense and seemingly impenetrable net of laws – but pleading ignorance will not get you out of lega...
You’re in search of a VoIP phone system for your business, right? It’s a smart move. VoIP phone systems represent the forefront of business communication technology, skillfully blending the reliability of traditional services with the exp...
Zoom has become a trusted name in business communication, especially for video conferencing and virtual collaboration. However, when it comes to its cloud phone system, it doesn’t always deliver all the tools growing teams need. Fortunately, there ar...
Ringover is a popular business phone solution that offers a user-friendly interface and a range of essential communication features. However, as many users have discovered, it’s not perfect. Whether it’s pricing or feature limitations, some businesse...
Aircall is a cloud-based call center software package that provides businesses with a digital phone system, voicemail, call routing functionalities, and more. Although it is widely used, it is not an all-in-one solution and may not meet the needs of ...
Have you tried Ooma? Some say it’s great for its simplicity and affordability, especially for small teams. However, not every business finds it to be the right fit. Some need more advanced features, better integrations, or greater scalability. If tha...
Line2 is a solid choice if you just need the basics, but sometimes, the basics aren’t enough. Some services are designed for simple calling, while others provide tools that handle more complex requirements. If your business is starting to grow or you...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
What toll-free codes are available in the USA and when do you need one for your business?
