Some businesses start out with simple phone systems, which are already a big step up from traditional landlines. However, as needs grow, those basic tools can start to feel limiting. eVoice is one of those services that many outgrow as their team exp...
If your business makes or receives calls regularly, it’s worth investing in a smart system that works for you. There are numerous companies, such as FreedomVoice, that offer phone services, but only a select few truly stand out. In the sea of busines...
If you’ve heard of Grasshopper, you probably know it’s a popular virtual phone service trusted by many small businesses. However, did you know that there are other companies, such as Grasshopper, that might be a better fit for your needs? There are d...
Are you looking for a simple way to manage business calls without being tied to a desk phone? LinkedPhone might be on your radar, but it’s just one of the few options available. In fact, there are some great alternatives that even outperform it in ke...
If you use Google Workspace, you’re likely familiar with Google Voice. It’s an easy way to get a business phone number that works with your Google tools. However, there might be a better service out there. With so many companies like Google Voi...
Are you using Toky for your business? Perhaps you’re looking for a better option. We’ve compared many similar services and put together a list of the best Toky alternatives for business. If you want more features, lower prices, or an easier setup, yo...
Disclaimer: This information should be taken only as an attempt to inform, and does not constitute legal advice. The predictive auto dialer market is growing rapidly. Already valued at over $3 billion, it’s expected to grow even more in the coming ye...
To rephrase the famous words – “Is it a bird? Is it a plane? No, it’s MightyCall” – coming right at you with features that will help you build the best call center. Like Superman, MightyCall also wears a cape — a blue and white one. Like ...
As your call center operations grow and expand, so should your toolkit. By automating the process of making outbound calls, call center dialers can simplify operations, reduce manual workload, and improve overall customer interaction. In this article...
The timing of outbound calls is extremely important, but unfortunately, it’s often overlooked. The right call can make a drastic difference when it comes to connection rates and conversion rates in jobs such as sales, customer service, or appointment...
In a busy call center, knowing who’s available, who’s on a call, and who’s taking a well-earned break is essential. That’s where agent statuses come in. Up to now, MightyCall has provided a set of default statuses like Available, Do Not Disturb, On a...
Cold calling is probably considered the Jenice of “Friends” – you may not see her coming right away, but you recognize her by voice. We often feel rather annoyed when we realize that the caller is trying to sell or pitch something to us, don’t ...
Ensure your automated phone menu helps your customers, instead of infurates them!
Are you evaluating other call center solutions and comparing AVOXI to various services on the market? This analysis aims to provide a thorough overview of AVOXI, highlighting its advantages and limitations. Recognizing that no single solution meets t...
Mobile phones have become an integral part of professional life, helping with communication, remote work, and just keeping us informed at all times. However, their convenience can become a source of distraction or a barrier to building respectful bus...
Are you looking to improve your call center’s performance but not sure which dialing technology to choose? Call centers rely heavily on advanced dialing technologies to improve their operations. Understanding the differences between progressive...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
