Are you looking for a service that can provide you with a reliable VoIP solution? On one tip of the scales, there’s OpenPhone, and on the other, there are perfectly great alternatives. Whether you need better pricing, advanced features, or a more customized solution, there are plenty of great options out there.
In this OpenPhone alternatives review, we’ll explore the top call management services that can fit your business needs. Let’s get started!
Best OpenPhone alternatives: Comparison
VoIP companies like OpenPhone are rare diamonds – we had to go through the intense crystallization process to form their list. Of course, we’re only joking. Let’s see the top 10 providers that can give OpenPhone a run for their money.
| Provider | Starting price | Unlimited calls in the US and Canada | SMS/MMS | Business numbers included | Free trial |
|---|---|---|---|---|---|
| OpenPhone | $15 | Yes | Yes | Yes | Yes |
| MightyCall | $15 | Yes | Yes | Yes | Yes |
| Aircall | $30 | Yes | Yes | Yes | Yes |
| Dialpad | $15 | Yes | Yes | Yes | Yes |
| CallHippo | $18 | Yes | Yes | Yes | Yes |
| Grasshopper | $18 | Yes | Yes | Yes | Yes |
| Google Voice for Business | $10 | Yes | Yes | Yes | Yes |
| eVoice | $14 | Yes | Add-on | Yes | No |
| Nextiva | $25 | Yes | Yes | Yes | Yes |
| Vonage | $13.99 | Yes | Yes | Yes | Yes |
| Zoom Phone | $15 | Yes | Yes | Yes | Yes |
Let’s have a closer look at the best OpenPhone alternatives.
How we evaluated these alternatives to OpenPhone
There are certain things that we take into account when evaluating VoIP services. We tried to assess OpenPhone alternatives based on the following criteria to see if they actually meet high standards.
- Price: Available services based on different price plans
- Call quality: Clean quality without glitches and call drops
- Key features: All the important VoIP features – call recording, voicemail, call forwarding.
- User experience: G2 ratings and reviews
- Integration options: The Possibility of integrating with CRM platforms
- Support channels: Available contact methods to reach out to the support team
What is OpenPhone?
OpenPhone is a business phone system built for modern teams, startups, and small businesses. Launched in 2018 and based in San Francisco, California, it gives companies a simple, flexible way to call, text, and manage voicemails from any device. Unlike traditional phone services, OpenPhone runs entirely in the cloud, making it easy to stay connected from anywhere.
Key features
- AI-powered call summaries
- Call forwarding
- Custom greetings
- Voicemail transcription
- Call transfers
- Call routing
Integrations
- HubSpot
- Slack
- Zapier
- Gong
- Salesforce
Pricing
These are annual prices for the user per month.
- Starter: $15
- Business: $23
- Scale: $35
- Enterprise: Contact sales for more information
Free trial
Yes, they offer a 7-day free trial.
What makes businesses opt for OpenPhone?
When it comes to business communication, companies want a solution that’s powerful, flexible, and easy to use. And all of that without breaking the bank. That’s exactly why many teams are turning to OpenPhone. Based on user reviews from platforms like G2, here are the standout reasons businesses consistently choose OpenPhone over other VoIP options:
- Modern, intuitive interface
OpenPhone is designed with simplicity in mind. Users love how easy it is to get started and manage calls, texts, and voicemails—all from one clean, well-organized dashboard. - Affordable pricing with strong value
For startups and small businesses, especially, OpenPhone offers impressive features at a fraction of the cost of traditional business phone systems. - Smart integrations with essential tools
OpenPhone connects seamlessly with platforms like HubSpot, Slack, and Zapier, allowing teams to automate tasks and stay efficient. - Customer support and satisfaction
Many users highlight OpenPhone’s responsive support team and consistent performance as major factors in their continued loyalty.
In short, OpenPhone combines flexibility and ease of use, making it a clear winner for growing teams.
Why consider OpenPhone alternatives?
While they offer quite a range of features, some businesses may seek alternatives to OpenPhone due to specific limitations. We looked into G2 reviews, where users highlight several areas where OpenPhone may not fully meet certain business needs.
1. Limited advanced call management features
Businesses requiring sophisticated call management functionalities, such as multi-level auto attendants or extensive call routing options, may find OpenPhone’s offerings somewhat basic. This can be a drawback for organizations with complex communication structures.
2. Live call monitoring
OpenPhone is great for basic VoIP functionality, but when it comes to live call monitoring, there are better alternatives, such as MightyCall, one of the top OpenPhone alternatives. Real-time supervision is key if your business involves sales teams, customer service agents, or call center operations. You might need to:
- Listen in on live calls for quality assurance.
- Call whispering is to help reps without the caller hearing.
- Call barging is a helpful feature to rescue a call when needed.
These are must-have features for team coaching, training new agents, and improving customer interactions.
3. Auto dialers
Without an auto dialer, your team has to manually dial each number, which slows down productivity and wastes time. Unlike OpenPhone or most of the competitors, MightyCall offers auto dialers, which are very helpful when:
- Sales teams are doing outbound campaigns.
- Recruiters are making multiple candidate calls.
- Customer success reps are doing follow-ups.
4. Absence of built-in video conferencing
In an era where video communication plays a big role, OpenPhone’s lack of native video conferencing capabilities means businesses must depend on additional platforms for face-to-face virtual meetings. This can lead to increased costs and fragmented communication channels.
5. International calling limitations
Companies with a global presence or those looking to expand internationally may encounter restrictions with OpenPhone’s international calling features. Limited coverage or higher rates for certain regions can be a concern for businesses aiming for seamless global communication.
6. Scalability challenges for larger enterprises
OpenPhone is often praised for its suitability for small to mid-sized businesses. However, larger enterprises with more extensive requirements might find the platform less accommodating, particularly regarding user management and enterprise-grade features.
Considering these factors, businesses with specific needs in advanced call management, broader integrations, video conferencing, international operations, or large-scale scalability may explore OpenPhone competitors that better align with their operational demands.
10 top alternatives to OpenPhone: overview
Let’s have a look at the best OpenPhone alternative for business:
- MightyCall
- Aircall
- Dialpad
- CallHippo
- Grasshopper
- Google Voice for Business
- eVoice
- Nextiva
- Vonage
- Zoom Phone
MightyCall
MightyCall opens our list of competitors to OpenPhone. It is a phone system built for small and mid-sized businesses that want to stay connected with customers in a professional way. Launched in 2013 and based remotely in San Francisco, California, it offers an easy-to-use platform with all advanced business communication features.
Over the years, it’s become trusted software for businesses across North America and beyond. The U.S. Chamber of Commerce included it among the top 100 American small and mid-sized businesses. Why might it be considered better than OpenPhone? Let’s examine.
Features
- Virtual phone numbers: To give your business a professional touch, you can choose from local, toll-free, or vanity numbers.
- Call forwarding and routing: Easily direct calls to the right person or device, whether you’re in the office or on the move.
- Voicemail transcription: Automatically convert voicemail messages into text.
- Call recording: Record calls for training, quality assurance, or future reference.
- Auto attendant: Set up a virtual receptionist to greet and guide callers 24/7. On top of that, there’s the feature of multi-level IVR that adds layers of options that allow users to navigate to the right department.
- Team collaboration tools: Share call notes, assign tasks, and keep your team on the same page.
- Live call monitoring: This feature gives managers the options of call listening, call barging, call whispering, and call intercept.
- Auto dialers: MightyCall offers predictive, progressive, and preview dialers.
- Advanced analytics & reporting: Keep track of all your business calls with detailed records and analytics.
Integrations
MightyCall plays well with popular tools to help you keep everything connected and running smoothly. Some of the most common integrations include:
- HubSpot
- Zapier
- Salesforce
- Balto
Pricing
MightyCall offers four different price plans per user/month, billed annually:
- Core: $15
- Pro: $23
- Power: $30
- Enterprise: Custom
Free trial
MightyCall offers a 7-day free trial.
Support channels
MightyCall provides several support channels to assist their customers:
- Phone support: You can reach out at +1 (888) 256-8312. For sales inquiries, use extension 1; for technical support, extension 2.
- Email support: For sales questions, contact sales@mightycall.com; for technical assistance, email support@mightycall.com.
- Live chat: Available on the website for real-time assistance.
- Help center: Access step-by-step articles and guides at the Help Center.
What makes it better than OpenPhone
While both MightyCall and OpenPhone offer great VoIP solutions, MightyCall stands out in a few ways that can make a real difference for small businesses:
- Live call monitoring: MightyCall offers this option, while OpenPhone doesn’t have it.
- Auto dialers: With MightyCall, you can have access to predictive, progressive, and preview dialers. OpenPhone is not as advanced on that front.
- Built for teams: With team collaboration tools like call notes and activity logs, MightyCall is ideal for businesses that rely on teamwork.
- Better support availability: Users always note how great MightyCall’s support is. They especially appreciate its human touch, as they can always chat with an actual agent. This is not the case with OpenPhone.
MightyCall limitations
While MightyCall is a strong choice for many small and mid-sized businesses, it could be improved in a few areas.
- No video conferencing: MightyCall is built for voice communication, so if you’re looking for built-in video calling or conferencing, you’ll need to use a separate tool.
- Mobile app could be smoother: While the mobile app works well for most tasks, some users report occasional glitches or a less polished experience compared to the desktop version.
Customer feedback
MightyCall has received a rating of 4.5/5 stars on G2, reflecting a generally positive user experience. Users often highlight the platform’s ease of use, effective call routing, and responsive customer support as key strengths. However, some users have noted areas for improvement, such as limitations in certain features.
Nhia R.
Project Manager Small-Business (50 or fewer emp.) |
02/04/2025 "Customer Service with Clear Instruction. The one thing I always look into for Tech wise is how well they know the tech and how they can communicate the knowledge they have to the users. They are able to integrate their system with an old system as we work within a health care system. I contacted mutiple times to their support and they are able to answer all of our question and even emailed us the support of what is needed to be done over the weekend even."
|
Best for
- Small to mid-sized businesses: Their affordable prices and feature set make it ideal for companies seeking a professional communication system without significant investment.
- Customer service-centric industries: Businesses that prioritize customer interactions, such as real estate agencies and online retailers, benefit from features like call routing and CRM integrations.
- For companies that have a high volume of calls: MightyCalls offers different dialers, which come rather in handy when businesses need to make many calls.
How to switch from OpenPhone to MightyCall?
Switching from OpenPhone to MightyCall is not a complicated process. Here’s how to make it happen:
- Create a MightyCall account: Sign up for a MightyCall account to start the process.
- Prepare your information: Gather all the details required for porting your phone number, such as the authorized person’s name on the current account, your MightyCall account email, and a signed Letter of Authorization (LOA).
- Inform OpenPhone: Notify OpenPhone about your decision to switch. They may have specific procedures for releasing your number.
- Submit a porting request: Complete MightyCall’s porting form by providing the necessary details. Attach your most recent billing statement from OpenPhone.
- Wait for the confirmation: The porting process typically takes around a week to complete. During this period, make sure that your number will remain active with OpenPhone, so there is no disruption in service.
schedule your personalized demo with our amazing team
Aircall
Aircall is a cloud-based phone system established in 2014 in Paris, France. It offers a solution that integrates with various productivity and helpdesk tools. Aircall is a great service for businesses that are working on increasing their customer support and sales operations.
Features
- Interactive voice response (IVR)
- Call routing and forwarding
- Call recording
Integrations
- HubSpot
- Intercom
- Microsoft Teams
- Slack
- Salesforce
Pricing
Aircall offers three pricing plans, billed annually per user/month.
- Essentials Plan: $30
- Professional Plan: $50
- Custom Plan: Pricing available upon request
Free trial
Aircall provides a 7-day free trial.
Support channels
- Help center: Access a knowledge base with articles and guides.
- Support portal: You can submit tickets through their support center.
- Aircall AI Assistant: Sort of a live chat but with an AI assistant. They do have live chat available for some accounts through the Support Portal.
Working hours are the following:
- English: Monday through Friday, 24 hours.
- French: 9 a.m. – 6 p.m. CET (Monday through Friday)
What makes it better than OpenPhone
Aircall is different from OpenPhone in certain ways:
- Advanced call center features: Aircall offers a comprehensive suite of call center features, including IVR, call queuing, and analytics, which are a bit more superior compared to OpenPhone’s offerings.
- Extensive integration options: With over a few dozen integration options, Aircall easily connects with a wide range of CRM, helpdesk, and productivity tools, providing greater flexibility for businesses.
Aircall limitations
While Aircall offers a great platform, they have certain limitations you need to keep in mind:
- Feature limitations: Compared to some competitors, Aircall may lack certain advanced features, which can be a drawback for businesses.
- Scalability issues: For very large organizations, Aircall might struggle with scalability, potentially impacting performance as the business grows.
Customer feedback
Aircall has a rating of 4.3/5 stars on G2, indicating a generally positive reception. Users often praise its user-friendly interface and integration capabilities, while some express concerns about occasional technical issues. A notable disadvantage seems to be the lack of human customer support.
While the product is robust in many areas, the customer support leaves room for improvement. When I do need assistance – which is rare – it can be challenging to get in touch with someone promptly. The delays in response sometimes make an otherwise excellent tool feel less responsive when issues arise.
Best for
Aircall is particularly well-suited for:
- Sales and support teams: Teams that require a reliable phone system integrated with their CRM and helpdesk tools to manage customer interactions effectively.
- Businesses with international presence: Companies operating in multiple countries benefit from Aircall’s international number offerings and global reach.
Dialpad
Dialpad is a cloud-based communication platform founded in 2011 and headquartered in San Francisco, California. It offers a unified solution for voice, video, messaging, and contact center needs, implementing AI-powered features to build business communications.
Features
Dialpad offers a range of features for business communications:
- Unified communications: Integrates voice calls, video conferencing, messaging, and contact center solutions into a single platform.
- AI-powered capabilities: Provides real-time transcription and voice recognition.
- Real-time analytics and reporting: Offers insights into call metrics and team performance.
Integrations
- Salesforce
- HubSpot
- Zendesk
- Copper
Pricing
Like OpenPhone, Dialpad offers flexible pricing plans billed annually per user/month:
- Standard Plan: $15
- Pro Plan: $25
- Enterprise Plan: Custom pricing
Free trial
Dialpad offers a 14-day free trial.
Support channels
- Help center: Detailed video and article guides.
- AI live chat assistant: The website offers an AI-powered live chat.
What makes it better than OpenPhone
Dialpad offers several advantages over OpenPhone:
- Comprehensive unified communications: As an alternative to OpenPhone, Dialpad integrates voice calls, video conferencing, messaging, and contact center solutions into a single platform, whereas OpenPhone primarily focuses on voice communications.
- Advanced AI features: Dialpad provides AI-based features, such as real-time transcription and sentiment analysis, offering valuable insights during calls. OpenPhone does not currently offer similar AI features.
Dialpad limitations
- Call quality: It seems that they haven’t found the right balance yet in terms of call quality, especially in areas with poor internet connectivity.
- Learning curve for advanced features: They offer an extensive feature set. However, some of them may require additional time for users to fully understand and use effectively.
Customer feedback
Dialpad holds a rating of 4.4/5 stars on G2. Users often praise their user-friendly interface and AI-powered features, while some express concerns about the learning curve associated with its advanced functionalities and occasional call quality issues.
Call Quality Issues: Some users report inconsistent call quality, particularly in areas with poor internet connectivity.
Best for
- Remote and hybrid teams: For those who need simple communication tools across devices.
- Sales and support teams: They can benefit from real-time call transcriptions, analytics, and CRM integrations.
CallHippo
CallHippo is a virtual phone system designed to make business communications easier for companies. The platform offers a set of features that can increase productivity and customer engagement.
Features
- Power dialer: Automates the dialing process, increasing sales teams’ efficiency.
- Call analytics: Offers insights into call metrics, patterns, and trends.
- Call monitoring: Allows supervisors to listen in on calls for quality assurance and training purposes.
- Call conferencing: Allows virtual meetings with multiple participants.
Integrations
- Zapier
- Copper
- Salesforce
- HubSpot
Pricing
CallHippo offers pricing plans billed annually per user/month. For small businesses, they have:
- Starter: $18
- Professional: $30
- Ultimate: $42
- Enterprise: Custom price
For large businesses:
- Bronze: $32
- Silver: $40
- Platinum: $48
- Enterprise: Custom solution
Free trial
CallHippo offers a 10-day free trial.
Support channels
CallHippo provides multiple 24/7 support channels to assist their users:
- Chat support: Available for immediate assistance.
- Email Support: For detailed inquiries and support tickets, email support@callhippo.com.
- FAQ section: A very detailed help center with FAQ questions and answers.
What makes it better than OpenPhone
CallHippo offers several advantages over OpenPhone:
- Advanced call features: Provides features such as Power Dialer, Call Monitoring, and Smart Call Forwarding.
- Extensive integrations: Easily connects with a wide range of business tools.
CallHippo limitations
While CallHippo is a fantastic platform, it has certain limitations:
- Feature availability: Some advanced features are only accessible in higher-tier plans.
- Learning curve: The extensive feature set may require time for new users to fully understand and use effectively.
- International calling costs: While they offer global connectivity, international calls may have additional charges depending on the plan.
Customer feedback
CallHippo has received positive feedback from users, with a rating of 4.4/5 on G2. Users appreciate their impressive feature set. However, some have noted that certain advanced features require higher-tier plans, which may not be suitable for all budgets. Users have also noted occasional call drops in areas with poor internet connection.
While the platform is feature-rich, occasional call drops in low-network areas can be improved for a smoother experience.
Best for
- Sales and support teams: Requiring advanced call features and analytics to improve performance.
- Remote teams: Looking for a cloud-based solution to maintain smooth communication across locations.
Grasshopper
Grasshopper is designed specifically for entrepreneurs and small business owners who need a professional phone without the complexity of traditional setups. Launched in 2003 and based in the United States, it’s part of the GoTo product family. With customers across North America, it’s a go-to choice for solo professionals and startups that need an easy solution.
Features
- Virtual business numbers: Choose from local, toll-free, or vanity numbers.
- Custom greetings and extensions: Create a more professional caller experience.
- Simultaneous call handling: Manage multiple incoming calls without missing any.
Integrations
Grasshopper doesn’t offer direct integration with CRMs like some other OpenPhone competitors.
Pricing
Grasshopper offers pricing plans billed annually per user/month:
- True Solo: $18
- Solo Plus: $32
- Small Business: $79
Free trial
They offer a 7-day free trial.
Support channels
- Help center: A very detailed knowledge base.
- Email support: To report a vulnerability, email security@goto.com.
- Contact form: If you are facing technical issues, you can submit a form – their team will get back to you.
What makes it better than OpenPhone
Ideal for solo business owners: It’s simpler and more intuitive for freelancers or solopreneurs who don’t need team collaboration features.
Grasshopper limitations
- Limited integrations: It doesn’t connect with popular CRMs or helpdesk tools.
- Outdated interface: The app design and user interface feel a bit old-fashioned compared to newer competitors.
Customer feedback
Compared to OpenPhone, Grasshopper has a lower 3.9/5 rating on G2. Users appreciate how easy it is to set up and use. However, some reviewers mention the lack of integrations and outdated design as drawbacks, especially for growing teams.
Downside was that we grew rather quickly and needed to switch to another company to meet our needs. Other than that, we would’ve stayed.
Best for
- Freelancers and solo entrepreneurs: For a simple, professional phone solution.
- Small businesses: For those who need basic call handling and voicemail features.
Google Voice for Business
Another competitor of OpenPhone is Google Voice for Business. It is a cloud-based telephony service developed by Google, designed to provide businesses with a virtual phone number that can be used for calls, text messages, and voicemail. While Google doesn’t publicly disclose the exact number of their users, Google Voice has been adopted by numerous small to medium-sized businesses, particularly in the United States.
Features
- Integration with Google Workspace: Easily connect with services like Gmail and Google Calendar.
- Do Not Disturb Mode: Temporarily mute notifications and calls during specific periods.
- Personalized greetings: Set up custom voicemail greetings for different callers or situations.
Integrations
- Gmail
- Google Calendar
- Google Meet
- Google Drive
Pricing
Googe Voice for Business offers pricing plans billed annually per user/month:
- Starter: $10
- Standard: $20
- Premier: $30
Free trial
Google Voice for Business offers a 14-day free trial.
Support channels
Support is primarily provided through the Google Voice Help Center, which includes articles and user forums. Direct customer support is limited.
What makes it better than OpenPhone
- Integration with Google Workspace: Easily connects with Google’s suite of applications.
- Cost-Effective for small teams: Offers competitive pricing, especially for businesses that are already paying for Google Workspace.
Google Voice for Business limitations
- No emergency calling: Google Voice cannot place or receive emergency service calls.
- Lack of advanced features: Does not offer features like toll-free numbers, multi-level IVR, or advanced call analytics.
Customer feedback
On G2, Google Voice has a rating of 4.6/5. Users appreciate their smooth and easy integration with Google Workspace and the convenience of managing calls and messages through a single platform. However, some express concerns over the lack of customer support and limited advanced features.
At the customer support point, it can sometimes be difficult to find the right communication channel to resolve the issue with one of the specific Workspace products. In this regard, user guidance could be clearer.
Best for
Google Voice for Business is best suited for small to medium-sized businesses that are already integrated into the Google ecosystem and require a simple, cost-effective telephony solution.
eVoice
eVoice is designed for entrepreneurs, freelancers, and small businesses looking for a flexible and affordable way to manage their business communications. Launched in 2000 and re-launched in 2010. eVoice is operated by J2 Global (now Ziff Davis), a company with a strong background in cloud-based services.
Features
- Auto attendant: Automatically greets and directs callers to the right department or extension.
- Call forwarding and screening: Route phone calls to any device or team member, and screen them before answering.
- Conference calling: Host calls with multiple participants using a dedicated conference line.
Integrations
eVoice does not offer third-party integrations like some modern VoIP platforms. This is more of a standalone than an integration-focused company.
Pricing
eVoice offers just one plan, billed at $12 annually per user/month.
Free trial
eVoice doesn’t seem to be offering a free trial.
Support channels
- WhatsApp chat and phone support: Available at (877) 581-5789.
- Live Chat: Available right on the website.
- Knowledge Base: Includes FAQs, setup guides, and troubleshooting articles.
Please note that the support team is available from Monday through Friday, from 8 AM to 8 PM ET.
What makes it better than OpenPhone
- Advanced auto attendant feature: Offers a professional call routing system without needing advanced setup, which can be a step above OpenPhone’s basic call handling.
- Merged calling: You can connect up to 94 callers into one phone call.
eVoice limitations
- Limited Integrations: eVoice lacks CRM or helpdesk integrations.
- Outdated UI: The interface feels dated compared to more modern VoIPs.
Customer feedback
eVoice has a rather low, 2.3/5 rating on G2. To be fair, it doesn’t have that many reviews, so the overall feedback is a bit inconclusive. However, users note the very outdated interface of the platform.
It looks as if they built their website in the 90s and have never updated.
Best for
- Freelancers and solopreneurs looking to separate personal and business communications.
- Small businesses that want an affordable and professional phone system without a complicated setup.
Nextiva
Nextiva is a cloud-based communication platform that was founded in 2008. It combines voice calling, video conferencing, team chat, and customer experience tools in one centralized system. Let’s see what makes it better than OpenPhone.
Features
- VoIP calling and video conferencing: High-quality voice and video solutions.
- Team collaboration tools: Built-in messaging, file sharing, and calendar integration.
- Analytics and call reporting: Real-time dashboards to monitor performance and call data.
Integrations
- Salesforce
- Oracle Sales Cloud
- Microsoft Outlook
- HubSpot
- Zendesk
Pricing
Nextiva offers users two different price plan types: one for small businesses and one for enterprises.
For the small businesses, the prices are as follows:
- Digital: $25
- Core: $36
- Engage: $50
- Power Suite: $75
For enterprises, their prices are:
- Essential: $129
- Professional: $159
- Premium: $199
Free trial
They offer a 7-day free trial.
Support channels
- Email and live chat support: It’s available during:
- Monday – Wednesday: from 5 am to 7 pm
- Thursday – Friday: from 5 am to 6 pm
- Weekend: from 9 am to 1 pm
- Nextiva Community: Support portal with useful guidelines.
What makes it better than OpenPhone
- Advanced feature set: Nextiva includes advanced business features like analytics dashboards and surveys.
- More enterprise-ready: Designed to scale with mid-to-large teams, Nextiva handles complex call routing, team collaboration, and integrations with ease.
Nextiva limitations
- Learning curve: Due to its extensive features, it can take time to onboard new users.
- Overwhelming for small businesses: Solo users or startups may find the full suite too comprehensive for their needs.
Customer feedback
Nextiva has scored a 4.5/5 rating on G2. Users appreciate Nextiva’s reliability, customer support, and the way it unifies multiple communication tools under one roof. That said, some users report that the system can feel overwhelming due to the number of features, and initial setup may require some technical assistance.
The learning curve of using all of the abilities of Nextiva can be confusing, but support often helps with this. The various options that Nextiva offers can be overwhelming at first.
Best for
Nextiva is best suited for:
- Midsize and large businesses that are looking for a full communications suite under one umbrella.
- Customer service and sales teams that rely on CRM and helpdesk integration.
Vonage
Vonage is a long-standing VoIP and cloud communications provider that was originally founded in 2001. Vonage offers voice, video, messaging, and API capabilities. Today, it’s part of Ericsson, which acquired the company in 2022 to further strengthen its global communications footprint.
Features
- Video conferencing: Built-in HD video meetings with screen sharing.
- Call routing and virtual receptionist: Direct calls based on time, team, or location.
- Team messaging and collaboration: Real-time messaging, file sharing, and team management tools.
Integrations
- Salesforce
- Microsoft Teams
- Slack
Pricing
Vonage offers pricing plans billed annually per user/month:
- Mobile: $13.99
- Premium: $20.99
- Advanced: $27.99
This is somewhat of a cheap alternative, or rather slightly cheaper than OpenPhone.
Free trial
Vonage typically offers a 14-day free trial (may vary by region or promotion).
Support channels
- Extensive help center and community forum: Response times can vary, but most users report timely assistance, especially on higher-tier plans.
- Phone number: You can reach out to them at 1-866-901-0242.
Please be mindful of their working hours:
- Monday – Friday: 8 am to 12 am EDT
- Saturday – Sunday: 9 am to 9 pm EDT
What makes it better than OpenPhone
- Advanced unified communications suite: Vonage offers far more than calling and texting; they also offer video, team messaging, and call analytics.
- More powerful integrations: Vonage’s integration ecosystem is richer.
Vonage limitations
- Setup can be complex: Businesses with limited tech resources may find initial configuration tricky.
- Not ideal for small teams: For freelancers or solo users, Vonage may be too complicated and expensive compared to other platforms.
Customer feedback
Vonage has a 4.3/5 score on G2. Customers appreciate Vonage for its reliable call quality, diverse features, and solid customer service. The ability to scale and integrate with CRMs is frequently mentioned as a major plus.
However, some users find the system unintuitive at first and mention occasional service issues.
I dislike that sometimes the phone has a weird connection and will either delay in alerting me of a call coming through OR the call will not come through at all, I look down and have a missed call. I’ve had to reach out to support about this several times, thankfully they’ve been super helpful.
Best for
- Sales and support teams that are looking for CRM integrations and advanced call management tools.
- Companies with global or remote teams that need consistent communication across time zones.
Zoom Phone
Like OpenPhone, Zoom Phone is a business phone system created for easier integration with Zoom’s broader communication platform. Zoom Phone offers advanced features like call routing, call queues, and mobile app integration, making it ideal for businesses that want reliable and scalable solutions.
Features
- Call routing and queues: Allows businesses to direct calls to the appropriate department or team member.
- Video and audio meetings integration: Integrated with Zoom’s video conferencing tools for a smooth experience.
Integrations
- Salesforce
- Google Workspace
- Slack
Pricing
Zoom Phone offers several pricing plans based on features and team size:
- US and Canada Calling: $15
- Pro Plus: $18.32
- Business Plus: $22.49
Free trial
Zoom Phone doesn’t seem to offer a free trial.
Support channels
- AI-powered chat support
- Help center with guides and community forums
- Community: Ask for help from other Zoom users
What makes it better than OpenPhone
- Full integration with Zoom meetings: Unlike OpenPhone, Zoom Phone combines voice calling with Zoom’s video conferencing tools, making it a one-stop communication platform.
- Better call quality: Zoom Phone typically provides better call quality due to its high-quality VoIP infrastructure designed specifically for business communications.
Zoom Phone limitations
- Requires Zoom account: Zoom Phone is best suited for businesses already using Zoom for video meetings, as a Zoom account is required for full functionality.
- Advanced features may be expensive: Higher-tier features like call analytics, custom integrations, and advanced call routing are available only on the more expensive plans.
Customer feedback
Zoom Phone has a 4.5 out of 5 stars rating on G2. One of the advantages we can mention is that it can be considered a free alternative to OpenPhone. However, the free version of Zoom is very limited in terms of capabilities. Users also mention having delayed responses from the support team.
What I am not a fan of is the the response time of the support team or various issues with the billing department. We have had to contact them a few times regarding features that we are missing/paying for.
Best for
- Medium to large businesses that already use Zoom for video conferencing and need a reliable, integrated phone system.
- Teams looking for an all-in-one communication platform with easy scalability and powerful integrations.
How to choose the right OpenPhone alternative?
Choosing the right OpenPhone alternative for your business depends on several factors that will ensure the platform suits your business needs.
- Choose call quality and reliability: The quality of your telephone calls is important for smooth business operations. Look for a VoIP solution that guarantees high-definition audio and minimal downtime.
- Opt for scalability: As your business grows, your phone system should grow with it. Choose a service that can easily scale up or down based on your needs.
- Integration capabilities: A good alternative should easily integrate with the tools you already use.
- Go for pricing and flexibility: Consider your budget and the pricing structure. Look for options that offer flexible plans, so you can choose a package that fits your company’s size.
- Choose the best customer support: Quick, responsive customer support is essential, especially when dealing with technical issues. Check for multiple communication channels and user-friendly help resources.
What will you choose?
Selecting the right phone system for your business can be challenging. However, we can’t emphasize enough how important it is to choose one that can improve your business’s communication processes. So, what is the best alternative to OpenPhone?
If you’re still on the hunt for a reliable and user-friendly solution, MightyCall could be the perfect fit for your needs. With its powerful features and intuitive interface, it’s a great alternative to consider as you build your business communications.
