eVoice Alternative: MightyCall

eVoice Review

eVoice started out as a streamlined VoIP provider, mainly focused on virtual phone numbers, but recently has expanded its offerings to function more as a virtual business phone system. That’s an improvement over what they previously had, but there are still holes in their service.

For one, eVoice lacks some of the newest VoIP features, such as availability status and a webphone (which saves you money when you make calls by not using your cell phone data). Classic features such as call recording and conference calls do not come with eVoice’s standard plans, instead being offered as monthly extras.

Capabilities Comparison: eVoice vs MightyCall

eVoice is simple and to-the-point, which makes it a great entry-level VoIP provider for small business. After expanding its plans to include more, customers have more of a reason to try it than just getting a second phone number, too.

The company’s new plans do not have much room for variety or flexibility, though, as there is actually only 1 plan on offer, with additional options to customize it. This makes scalability difficult and likely puts a cap on the total number of VoIP features eVoice will introduce into the system, as they have little incentive to add more and bump people up to a higher plan.

Why is MightyCall the best eVoice alternative?

Missing Features, Missing Power

eVoice’s pricing follows the per user pattern, at $14 per person. That might seem reasonable, but as we mentioned before, many important features are not included in that price.

While you do get unlimited talk minutes and multiple phone numbers from eVoice, the basic feature set is lacking. This pricing plan is aimed at a lowest common denominator, assuming happy customers who need more will simply pay for add-ons. In this case, add-ons are call recording, vanity phone numbers, conference calls, and additional voicemail transcriptions (eVoice caps it at 40).

This manipulates the price, as having fundamental things like texting, toll-free numbers, and vanity numbers cost extra makes the price look lower than it truly is. The same is true for common features like call recording and conference calls, which any mid-tiered VoIP plan will offer.

Little System Development

Even after a system update pre-pandemic, eVoice still has fewer features than most competitors. The company has yet to introduce a major new feature in several years now, and again, they have little incentive to do so, as high-powered features that already are in the system are only offered as extras.

eVoice doesn’t offer a business contact book, a spam call deterrent, deskphone or softphone support, or any integration capacity. That means eVoice will not smoothly act in cohesion with other software services your company may be using, or even offer any CRM functions itself. It’s just a VoIP phone system, and not the most powerful one at that.

Stuck on Mobile

With eVoice heavily focused on its mobile app, you will more or less be limited to using eVoice through the app, defeating the purpose of using it in an office or as part of a team. If that is the case, and a solopreneur uses eVoice, there may not be a problem, but multiple people using it together would likely need to find other alternatives, such as MightyCall, to perform better overall.
Having 3 users on your eVoice account would leave you with a $42 monthly bill before much needed add-ons like call recording and texting; using both would take you to $62 a month (texting is $9.95 per person and call recording is also $9.95). Without being able to reliably use team functions or use a computer to make the most of the system on a more powerful device, eVoice isn’t ideal for offices.

For MightyCall’s Business plan, you start off with 3 users paying $60 a month for unlimited minutes and an established and larger feature set, plus CRM capabilities and calling flexibility across various devices.

MightyCall keeps upgrading, now hosting mini-CRM capabilities with our Contact Book Plus feature, which lets you better organize customer communications through careful note taking and contact lists. eVoice’s upgrades are improvements, but small ones that do not rise above solopreneur level focus. For small businesses doing real workloads, MightyCall is stronger and more promising to use.