MightyCall or eVoice?
- eVoice provides a virtual number for entrepreneurs. MightyCall— not only a virtual number, but a cloud IP PBX for entrepreneurs and small business.
- MightyCall is more feature-rich. See details
- MightyCall is cheaper. See details
- eVoice doesn’t provide enough flexible call routing to meet business-processes of SMB.
- MightyCall manages client requests received not only by calls, but also by e-mails, web forms, Facebook and Twitter.
eVoice and MightyCall have different price structures, so direct comparison is not so easy. Nevertheless, we can estimate minimal charges, depending on traffic.
Up to 2,500 minutes per month charges are similar, but in excess of 2,500 minutes, MightyCall is demonstrably cheaper.
Feature comparison table
Does telephony support the organizational structure of a company?
MightyCall’s telephony reflects a company’s structure. You can configure such entities as departments (project teams), employees, and several telephones for each employee. Such three-tier structure easily allows you to map company processes and business rules into call flows.
Telephony from eVoice contains only users and their numbers. We can consider ‘user’ as a department, but in this case, a department would consist not of employees but of phones numbers.
Unlike MightyCall, there is no IP softphone in eVoice solution. If a company has a sales or service team, receiving call flows by cell phones is inconvenient and unreliable. In such cases, managers usually use headsets or a desk telephone set.
MightyCall users can make calls to colleagues through short internal numbers as well as users of any PBX. Since eVoice doesn’t support IP telephony, its users are not connected permanently to a virtual business phone system. Hence, they can’t call on internal phones, making inter-company communications more difficult.
Flexible call distribution
Methods of call distribution within the group of coworkers should reflect the established business rules of customer service. If PBX does not support basic call distribution methods:
- by qualification
- freest first,
- then the telephone system will poorly support business processes.
MightyCall offers all 4 basic call distribution methods.
eVoice offers only 2 methods and with a severe restriction: sequential and semi-simultaneous. In the latter case, calls go sequentially through groups of numbers. Inside each group phones ring simultaneously, with the number of concurrent rings should be no more than 5.
Imagine: you have a sales team and it is important that a calling client gets the fastest response. A PBX can help you by forwarding calls simultaneously to all team members’ phones. The member who first picked up the phone wins the client.
Or another case: it’s important that all sellers get the same number of client requests. No problem, a cloud PBX should ring round them in a circle.
And what if your team is a mix of qualified managers and newcomers? You could increase sales if the best managers get client calls first. Solution: a cloud PBX should ring around managers in a predefined order.
Sometimes managers should perform some kind of post-call processing. For example, transfer order to production or type-in client requests to CRM. In this case, MightyCall cloud PBX can transfer incoming calls in the first place to the freest employee.
eVoice solution: number of concurrent ringing phones should be less than 5
This restricts the number of concurrent client calls and using of distribution algorithm ‘simultaneous to all users’.
Automatic Call Distribution (ACD) depending on time
MightyCall solution allows you to set call distribution method (algorithm) depending on time. E.g. The first call distribution chain is active in business hours, the second call distribution chain in non-business hours. Each chain can contain many groups, persons and numbers and is designed by the clear visual tool.
eVoice solution allows to set up business hours. But! As distinct from MightyCall, they are connected not with call distribution algorithms but with the phone number. It may be convenient only for personal use. But even for a small company, it results in more complex, not clear, less flexible and error-prone engineering of call distribution. Moreover, to change call distribution logic in non-business hours you should – every day – every user’s profile to ‘active’.
Social media connector
Social media connector, as well as integration with email and web forms, enables you to check client requests from phone calls, emails, web forms, Facebook and Twitter and respond from one place. Your calls, emails, direct messages, and mentions in social media will automatically be turned into tasks and added to the activity queue. So you won’t miss any important message.
Using Social media connector allows you to harmonize the processing of customer requests coming from different channels and demanding different response times, to reduce the number of unanswered requests and improve the overall customer service.
Company “business card” widget
“Contact us” widget for a website is easy to install and portrays your business information in an easy-to-read, attractive way. Your clients will be able to send a callback request, emails, and call you directly from the website.
The business result of using this widget? Improving customer experience.
The fastest way to turn visitors to your website into customers. Customers don’t need to leave the site page to type the number into their phone! And this is 10 times more likely in the case of mobile site visitors.
eVoice has limited functionality of Click-to-call widget, it based on callback. A site visitor has to enter his/her telephone number to be connected with the company. This creates an additional barrier for the customer to call the business.