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Suddenly, business is booming. You’re a SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. But that also means you have more callers, more connections which need to be made, and more customers needing help. You simply cannot handle it all on your own.…
By bringing together Voice over Internet Protocol (VoIP) technology and Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and improve overall efficiency. Here we’ll explore the concept of CRM & VoIP integration, how it works, and the numerous benefits it brings to organizations of all sizes and industries. What…
MightyCall, your favorite cloud-based VoIP provider, won new G2 awards: Leader, Momentum Leader in Call Center Infrastructure (CCI) & VoIP, and Small-Business Leader Award.
MightyCall is celebrating the release of a Call Center solution designed specifically to suit your company’s business communication needs. Its flexible and customizable settings will allow you to seamlessly integrate it into your workflow and ecosystem. With its launch scheduled for this June, this product is set to revolutionize the industry. Call center your way:…
In the fast-paced world of call centers, efficient handling of customer interactions is crucial. One key metric that measures efficiency and productivity is Average Handle Time (AHT). In this article, we will explore what AHT is, why it is important in call centers, how to calculate it, industry standards, strategies to reduce the metric, and…
In the world of customer service, one key metric that holds immense importance is the First Call Resolution rate. Achieving a high FCR rate indicates the ability of call centers to resolve customer issues effectively and efficiently. In this article, we will explore the concept of First Call Resolution, its significance, factors that affect it,…
In the world of call centers, one crucial metric that holds significant importance is the call abandonment rate. It serves as an indicator of customer satisfaction, operational efficiency, and overall performance. In this article, we will delve into the concept of call abandonment rate, its significance, how to calculate it, reasons behind abandoned calls, industry…
Call center metrics are essential tools for measuring the success of your business’s customer support and ensuring that your call center is operating at its peak efficiency. Understanding these metrics and their significance is critical for your business to thrive. In this article, we’ll discuss what metrics mean in a call center, explore the top…
