MightyCall Blog

Laying out the advantages and disadvantages of WhatsApp for business paints a clear picture: using it is easy and helpful.

MightyCall is excited to announce our new built-in integration with the National Do Not Call (DNC) Registry, improving compliance and ease of use for small and medium-sized businesses using our call center platform. What this means for our users Migh...

As the days grow longer and flowers bloom, MightyCall puts awards into bouquets. This season, our commitment to excellence in VoIP and Call Center solutions has been recognized by multiple G2 Awards for Spring 2024, affirming our position as a leader...

Knowing every call’s outcome in your call center’s history feels like an obvious feature. Yet sometimes you have to really search for it. Call dispositions provide a structured way to classify and analyze interactions. This article explor...

Discover the ultimate compilation of call center software, each selected to empower your business with scalable, intuitive communication solutions. What is call center software? How does a call center phone system work? Types of call center solutions...

Call centers have long been one of the most important ways for larger businesses to keep in touch with their clients, be it a way to help clients with a product, to facilitate a return or other aspects of customer service. But increasingly, in the mo...

We’re excited to share that MightyCall has been recognized in the G2 Best Software Awards for 2024, securing a spot in the top 1% of products listed on G2. This award highlights our commitment to providing exceptional service and innovative sol...

There are many ways to speed up the call center’s work progress; some are more direct than others. An automated outbound calling system will take on a large part of the mechanical work and will free your agents so they can focus on building you...

For customer feedback to work on a deep level, you need an effective strategy supported by everyone involved: CEOs, employees, and customers. Here’s how you can get maximum ROI from customer feedback.

Welcome an indispensable new assistant to your desktop app collection. MightyCall has released the Desktop app for Windows OS users. Thanks to this release, all users including agents, managers, and administrators can make their work easier by downlo...

This winter, MightyCall has achieved its consecutive G2 Leader Winter 2024 Award along with a multitude of others. What does this mean for you? Whether you’re managing a busy call center, running a small business, or steering a large enterprise, thes...

As we count down the last days of 2023, this year has witnessed growth in the tech sector that a year ago was hard to imagine. This year we’ve had groundbreaking innovations, increased adoption of AI and machine learning, and a significant shift towa...