MightyCall Blog

There’s plenty of software designed to help you attend to the nitty gritty so you can get your hands dirty doing what you do best.

Inbound calls are of immense importance to call centers. However, understanding how to handle them in a way that will keep customers happy and loyal is of the utmost importance. This guide explains the meaning of inbound calling, why it is important,...

Outbound calling is integral to any marketing strategy for proactive client engagement and sales. Understanding how to implement it can significantly impact a company’s growth and customer relationships. In this guide, we will explore this type...

It is imperative for any business to attract a steady flow of potential customers. Without ongoing opportunities to pitch a product or service, sustaining revenue and growth becomes rather challenging. While inbound methods like content marketing and...

We asked small business owners across the U.S. to recommend their favorite mobile CRM apps. Here's what we discovered!

We’re excited to announce the launch of our latest call center feature: Answering Machine Detection (AMD). This feature is designed to save your team time by automatically identifying and disconnecting calls to answering machines and voicemail, ensur...

By installing the progressive dialer, you keep your call campaign train rolling with a constant stream of calls and engaged agents. Navigation: What is progressive dialing? How to set up a progressive dialer? Limitations Best practices for setting up...

By setting up preview calling, you are putting more power into your agents’ hands, allowing them to personalize the calls they’re about to make while still automating the process. Navigation: What is preview dialing? How to set up a preview dialer? L...

Effective team management is at the heart of every successful call center. With MightyCall’s latest updates, call centers can take team oversight and productivity to the next level. Supervisors now have the tools to monitor real-time and historical d...

We’re excited to introduce the Call Volume Report, our latest addition to MightyCall’s Advanced Reports suite. Designed to give businesses an in-depth look at call activity across various timeframes and agents, this report makes it easy for teams to ...

We are thrilled to announce that MightyCall has been named an honoree of Inc.’s prestigious 2024 Power Partner Award! This recognition places us among 359 leading B2B companies across the nation that have demonstrated exceptional support for en...

MightyCall has once again secured top honors in the G2 Fall 2024 Awards, adding new achievements to its growing list of recognitions. MightyCall’s team is beyond happy with the recognition of the value our product delivers to businesses of all sizes....