Call Flows in Contact & Call Centers: The Complete Guide
This article explores the types of call flows, common challenges in managing them, and the future of it all.
Toll-Free Number in the USA: How to Get One for Your Business
What toll-free codes are available in the USA and when do you need one for your business?
New in Predictive Dialer: Up to 10 Lines per Agent + Manual Control
“Can we control how many calls are made per agent?” Now, the answer is yes!
Virtual Phone System: What Is It, How It Works & How Can It Benefit Your Business?
A modern virtual office phone system can improve the way you do business. By choosing to take your business into the future, you can make things easier for your customers, your agents, and yourself! Find out the best options for your business in our ...
How to Get a VoIP Number?
The article covers: What is a VoIP number? How to get a VoIP number? Where to get VoIP numbers What features can i get with VoIP phone number? When do you need to get a VoIP phone number? Best practices for choosing VoIP phone number Main differences...
Toll-free Numbers in Canada: How to Get One for Your Business
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
Auto Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns
Key takeaways Auto-dialer dials one number at a time as soon as an agent is available, maintaining a steady 1:1 call-to-agent ratio and ensuring a consistent, controlled call flow. Predictive dialer dials multiple numbers simultaneously using algorit...
Progressive Dialer vs. Preview Dialer: Know the Difference and Choose the Best For Your Campaigns
Key takeaways The progressive dialer automatically dials the next contact as soon as an agent finishes the current call, maintaining a steady 1:1 flow with minimal wait time. The preview dialer shows agents detailed client information before the call...
How to Set Up Predictive Dialer for Effective Outbound Campaign?
In this article we cover: How to set up a predictive dialer How to manage predictive dialer campaigns Are there any limitations? Best practices for setting up predictive campaigns Be more productive by setting up predictive calling Setting up predict...
Preview Dialer vs. Predictive Dialer: Know the Difference and Choose the Best For Your Campaigns
TL;DR Preview dialer lets agents review contact details before calling, so they can prepare and personalize the conversation. Predictive dialer dials multiple numbers at once and connects the next available agent to live answers. Main difference: Pre...
Power Dialer vs. Predictive Dialer: Learn the Difference & Choose the Best for Your Call Campaigns
Key takeaways A power dialer automatically calls the next number only when an agent is available, helping reps keep a steady calling pace without losing control. A predictive dialer uses algorithms to dial multiple numbers in advance and routes answe...
Is MightyCall HIPAA Compliant?
Yes, we are! As of 2025, MightyCall is HIPAA compliant, meeting all the requirements to safeguard protected health information (PHI).
Custom User Roles Now Available in MightyCall
MightyCall user management now has more flexibility with the new Custom Roles feature! MightyCall has again prioritized a common customer request, with users now having options beyond the standard roles of Agent, Manager, and Administrator. With the ...
MightyCall Launches Two New Call Center Reports: Campaigns and Dispositions
MightyCall is excited to announce the release of two new reports that will significantly expand your analytical options for call center campaigns. These reports are designed to provide detailed insights into campaign performance and call outcomes, en...
SIP vs VoIP: Learn the Difference to Meet Your Business Needs
Tech software for business communications is constantly changing and evolving. However, certain industry gold standards are considered a benchmark by every serious business. This article explores the differences, advantages, and setup processes of Vo...
15 IVR Best Practices to Design High-Efficiency Self-Service System
IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!
