Key takeaways A power dialer automatically calls the next number only when an agent is available, helping reps keep a steady calling pace without losing control. A predictive dialer uses algorithms to dial multiple numbers in advance and routes answe...
Yes, we are! As of 2025, MightyCall is HIPAA compliant, meeting all the requirements to safeguard protected health information (PHI).
MightyCall user management now has more flexibility with the new Custom Roles feature! MightyCall has again prioritized a common customer request, with users now having options beyond the standard roles of Agent, Manager, and Administrator. With the ...
MightyCall is excited to announce the release of two new reports that will significantly expand your analytical options for call center campaigns. These reports are designed to provide detailed insights into campaign performance and call outcomes, en...
Tech software for business communications is constantly changing and evolving. However, certain industry gold standards are considered a benchmark by every serious business. This article explores the differences, advantages, and setup processes of Vo...
IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!
MightyCall is excited to announce the release of High-availability Seamless Redundancy Infrastructure — a major infrastructure update that guarantees uninterrupted call service, even during the busiest periods. What Is High-availability Seamless Redu...
In today’s quick and competitive business world, having an effective call management system isn’t just a convenience—it’s a necessity. These systems go far beyond simply handling incoming and outgoing calls. They are powerful solutions that easily in...
Starting a small business is exciting and scary, but sharing your product with the world is a beautiful opportunity. It is natural that you want to get it just right. There are so many things running through your mind: goals, strategy, how to organiz...
Discover the essentials of call center coaching, including agent training techniques, practical tips, and how MightyCall's call monitoring features can help.
63% of high-growth companies use hybrid work models. Here's how to improve yours in 2023.
There’s plenty of software designed to help you attend to the nitty gritty so you can get your hands dirty doing what you do best.
Inbound calls are of immense importance to call centers. However, understanding how to handle them in a way that will keep customers happy and loyal is of the utmost importance. This guide explains the meaning of inbound calling, why it is important,...
Outbound calling is integral to any marketing strategy for proactive client engagement and sales. Understanding how to implement it can significantly impact a company’s growth and customer relationships. In this guide, we will explore this type...
Seven types of sales tools that are best poised to make it in 2024 and the coming years.
It is imperative for any business to attract a steady flow of potential customers. Without ongoing opportunities to pitch a product or service, sustaining revenue and growth becomes rather challenging. While inbound methods like content marketing and...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Key takeaways MightyCall: Best for SMB outbound. A strong fit for small and midsize teams that want multiple dialer modes, AI answering machine detection, local presence, voicemail drop, live monitoring, and analytics in one platform. Readymade: Best...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
What toll-free codes are available in the USA and when do you need one for your business?
