By installing the progressive dialer, you keep your call campaign train rolling with a constant stream of calls and engaged agents. How to set up a progressive dialer How to manage progressive dialer campaigns Limitations Best practices for setting u...
By setting up preview calling, you are putting more power into your agents’ hands, allowing them to personalize the calls they’re about to make while still automating the process. What Is Preview Dialing? How to Set Up a Preview Dialer? Limitations B...
Effective team management is at the heart of every successful call center. With MightyCall’s latest updates, call centers can take team oversight and productivity to the next level. Supervisors now have the tools to monitor real-time and historical d...
Our guide to small business phone etiquette tells you exactly what to say when you answer the phone.
We’re excited to introduce the Call Volume Report, our latest addition to MightyCall’s Advanced Reports suite. Designed to give businesses an in-depth look at call activity across various timeframes and agents, this report makes it easy for teams to ...
We are thrilled to announce that MightyCall has been named an honoree of Inc.’s prestigious 2024 Power Partner Award! This recognition places us among 359 leading B2B companies across the nation that have demonstrated exceptional support for en...
MightyCall has once again secured top honors in the G2 Fall 2024 Awards, adding new achievements to its growing list of recognitions. MightyCall’s team is beyond happy with the recognition of the value our product delivers to businesses of all sizes....
You asked for it and we did it! MightyCall introduces the new integration with Balto AI. Now, MightyCall and Balto AI users can enjoy high-end telephony with a powerful AI copilot that automates call center supervision processes and gives access to a...
Setting up communication for your call center? You should consider phone trees, as they help connect businesses with their customers by directing calls to the right place quickly and easily. Here you will find simple tips for using telephone trees al...
Call center outsourcing offers businesses an opportunity to improve client service and manage costs by tapping into external expertise and advanced technology. However, it also comes with challenges, including potential issues with service quality an...
Cold calling remains a cornerstone technique in many sales strategies. It serves as a direct approach to engage potential customers and generate new leads. The personalized nature of a phone call can break through the noise. It is a time-proven tool ...
Each year, the U.S. Chamber of Commerce releases the CO—100, their list of the top 100 American small and mid-sized businesses – and we’re honored to say MightyCall has been selected as one of them! As a cloud-based call center software provide...
Have you ever selected 2 to talk to sales, or pressed 3 to select an option? Then you’ve encountered call center IVR, one of the most helpful communication tools available to modern businesses. With IVR, businesses of all sizes can dramatically incre...
MightyCall is excited to introduce our latest auto dialer mode: the predictive dialer. This tool is here to make your call center work smarter, not harder, by automating how you make calls. It’s all about helping your team handle more calls wit...
This summer, MightyCall is basking in the glow of several G2 Summer 2024 Awards. Our dedication to delivering customizable and powerful VoIP and Call Center solutions has been recognized once again, affirming our leadership in communication technolog...
CSAT is a crucial metric in call centers designed to assess the level of satisfaction customers feel towards a service they received. It is a direct indicator of customer sentiment and satisfaction after an interaction with a service agent. Understan...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Key takeaways MightyCall: Best for SMB outbound. A strong fit for small and midsize teams that want multiple dialer modes, AI answering machine detection, local presence, voicemail drop, live monitoring, and analytics in one platform. Readymade: Best...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
What toll-free codes are available in the USA and when do you need one for your business?
