Features

Everything you need from a business phone without the fluff

Visual call flow configuration

    If you’re worried that MightyCall may be too technically complex for you, worry not! We’ve engineered every aspect of our system to be simple enough for any entrepreneur to use.

    The easiest way we do that? Call flow configuration charts. They’re clear, simple to customize, and require no set up. The flowcharts are there for you to adjust whenever you like.

    Call forwarding

    Why do I need Call flow configuration?

    If you’re using MightyCall strictly to separate your business and personal numbers, then you don’t need to worry about call flows—MightyCall automatically sets up call forwarding to your MightyCall virtual phone number.

    However, if you are like most MightyCall users, call flow configuration will help you stay on top of your call forwarding and call routing rules to make the most of every call. Setup takes a couple of minutes, so you have nothing to lose and everything to gain by using it.

    How do I use call flow configuration?

    The main thing about setting up call flows is to input your employees’ information and form any groups necessary (sales, service, foreign team, etc.).

    Each employee is assigned an extension and they identify all the phones they’ll use to accept calls: landlines, cell phones, and softphones. The user also specifies how these phones should ring — in parallel or in sequence, as well as personal rules of call handling if the employee is busy or does not answer.

    The system is quite secure for managers as well—users are divided into ordinary users and administrators, and only the administrators can change the call processing rules.

    If you have multiple business phone numbers you can even utilize different call flow rules for each.

    We can tell you how simple the visual flowcharts make setting up your system, but it’s something that’s better experienced firsthand.

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    “I love that I can set up my business hours and
    receive calls only during those hours.
    I like that I’ve been able to keep business and personal separate.”

    Sandra Balzola. Red Sand Studios, LLC.

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    “When we drive out and about my wife can still take customer service calls, take orders, all while we’re driving across Indiana. Having MightyCall has given us total freedom.”

    Mitch Rezman. Vice President, Windy City Parrot

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    “MightyCall saves us up to six times what it costs us.
    That’s a no-brainer for me.”

    Will Schinagl. Simple Stroller Rental

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    “Cannot go wrong with this service. We've been using them for over a year. The system has eliminated all robo calls.”

    Varga Gulshani. Elegant Painting

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    FAQ

    Do you have a mobile app?

    Do you support all SIP phones? How to connect SIP?

    Can I customize the voicemail greeting?

    Yes, you can either record your own greeting or download something from your computer.
    The maximum file size is 10Mb.

    Do you provide voicemail to text transcription?

    Yes, voicemail to text transcription is available on the Standard and Ultimate plans. You can read voicemails in the mobile app or in the webpanel.
    Voicemail transcriptions are also automatically sent to your email.
    More information about voicemail transcription is here:
    https://www.mightycall.com/features/voicemail-voicemail-to-text/

    Can I export my call log history?

    Yes, call export is possible in 2 formats: xls and csv.

    Is there a limit on the number of calls that I can record?

    No. our call recording feature is connected to your MightyCall Cloud, so you can record all your calls without worrying about storage space.
    Call recording is included in our Standard and Ultimate plans.

    Can I set up business hours using your service?

    Do you provide an option to block callers?

    Do you offer some sort of dashboard to monitor my team performance?

    Yes, the dashboard and corresponding statistics are available in all our plans.
    MightyCall shows you the 5 most essential statistics of your business in the Key.
    Performance Indicators and Volume sections:

    • Connected vs. Missed Calls Report
    • Average Speed of Answer & Average Talk Time Report
    • Incoming & Outgoing Calls Report
    • Internal Calls Report
    • Voicemails report

    More information about the dashboard is here: https://www.mightycall.com/features/performance-reports/

    Get a guided look into how MightyCall works