Features

Everything you need from a business phone without the fluff

Softphones

    MightyCall allows you to make and receive calls from your computer using a softphone.

    What is a softphone?

    A softphone (soft client telephone, software telephone) is an application program that enables voice over Internet Protocol (VoIP) telephone calls from computing devices. In simpler language, it’s a way to use your computer to make and receive phone calls.

    MightyCall users on the Standard and Ultimate plans can integrate with nearly a dozen popular softphone apps quickly and easily.

    The softphone’s usefulness

    MightyCall strives to give you a variety of tools to use, so depending on your circumstances you can use a softphone instead of a (physical) cell phone or our embedded web-phone. A softphone can be preferable to the web phone because you don’t have to keep a browser window open.

    If you already use softphones, you can easy customize them with MightyCall to match your needs.

    Setting up a softphone connection takes only a few minutes as well, and doesn’t require any special skills.
    Softphone to make and receive calls

    The business value

    If your employees handle calls, this is an efficient way for them to work. The softphone starts up simultaneously with a computer, so employees start call processing immediately. Give them a headset (unless the whole office wants to listen in) and let them do their thing without having to use their cell phone all day.

    What softphones can I use?

    Softphones are available on MightyCall’s Standard and Ultimate plans, to help entrenched small businesses deal with call flows.

    MightyCall allows you to make and receive calls from your computer using the following softphones:

    Setting up these softphones with MightyCall is incredibly easy. Learn how to here.

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    “I love that I can set up my business hours and
    receive calls only during those hours.
    I like that I’ve been able to keep business and personal separate.”

    Sandra Balzola. Red Sand Studios, LLC.

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    “When we drive out and about my wife can still take customer service calls, take orders, all while we’re driving across Indiana. Having MightyCall has given us total freedom.”

    Mitch Rezman. Vice President, Windy City Parrot

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    “MightyCall saves us up to six times what it costs us.
    That’s a no-brainer for me.”

    Will Schinagl. Simple Stroller Rental

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    “Cannot go wrong with this service. We've been using them for over a year. The system has eliminated all robo calls.”

    Varga Gulshani. Elegant Painting

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    FAQ

    Do you have a mobile app?

    Do you support all SIP phones? How to connect SIP?

    Can I customize the voicemail greeting?

    Yes, you can either record your own greeting or download something from your computer.
    The maximum file size is 10Mb.

    Do you provide voicemail to text transcription?

    Yes, voicemail to text transcription is available on the Standard and Ultimate plans. You can read voicemails in the mobile app or in the webpanel.
    Voicemail transcriptions are also automatically sent to your email.
    More information about voicemail transcription is here:
    https://www.mightycall.com/features/voicemail-voicemail-to-text/

    Can I export my call log history?

    Yes, call export is possible in 2 formats: xls and csv.

    Is there a limit on the number of calls that I can record?

    No. our call recording feature is connected to your MightyCall Cloud, so you can record all your calls without worrying about storage space.
    Call recording is included in our Standard and Ultimate plans.

    Can I set up business hours using your service?

    Do you provide an option to block callers?

    Do you offer some sort of dashboard to monitor my team performance?

    Yes, the dashboard and corresponding statistics are available in all our plans.
    MightyCall shows you the 5 most essential statistics of your business in the Key.
    Performance Indicators and Volume sections:

    • Connected vs. Missed Calls Report
    • Average Speed of Answer & Average Talk Time Report
    • Incoming & Outgoing Calls Report
    • Internal Calls Report
    • Voicemails report

    More information about the dashboard is here: https://www.mightycall.com/features/performance-reports/

    Get a guided look into how MightyCall works