MightyCall Blog

Customer service automation marks a significant transformation in how businesses manage customer interactions, integrating technology to improve support operations and the customer experience. This method employs specialized software to automate rout...

Call centers have long been one of the most important ways for larger businesses to keep in touch with their clients, be it a way to help clients with a product, to facilitate a return or other aspects of customer service. But increasingly, in the mo...

February 2024 is truly memorable for MightyCall’s Call Center development, as we have dramatically scaled our system’s functionality by releasing an Auto Dialer for outbound campaigns. This feature makes MightyCall a full Call Center solution, comple...

For customer feedback to work on a deep level, you need an effective strategy supported by everyone involved: CEOs, employees, and customers. Here’s how you can get maximum ROI from customer feedback.

The reality of working from home is transforming society as we speak. Find out why you should break free of the rigid 9-5 for good, not just as a temporary escape.

Welcome an indispensable new assistant to your desktop app collection. MightyCall has released the Desktop app for Windows OS users. Thanks to this release, all users including agents, managers, and administrators can make their work easier by downlo...

As we count down the last days of 2023, this year has witnessed growth in the tech sector that a year ago was hard to imagine. This year we’ve had groundbreaking innovations, increased adoption of AI and machine learning, and a significant shift towa...

“Answering service” and “call center” are often bandied about, and one is oftentimes used for the other. However, you should know that there is actually a difference between an answering service and call center – and that the difference is pret...

What is a SIP trunk? Do you need it? What are its operational mechanics and the benefits it brings to the table? Whether you’re transitioning from traditional phone systems or looking to improve your existing VoIP setup, understanding SIP lines...

When it comes to cohesion and company success, every business owner knows that effective communication is key. Without the ability to work together seamlessly and channels through which you can do so – internally with your colleagues and externally w...

Dive into the world of Plain Old Telephone Service (POTS), the original telecommunication system that has connected voices across distances for over a century. Despite the rise of advanced digital solutions, analog POTS lines have a storied past and ...

Navigating the world of VoIP doesn’t have to be complex. This guide aims to explain what is VoIP and how does it work, making it accessible and understandable for everyone. Whether you’re a business owner seeking a more efficient communic...