MightyCall Blog

When it comes to cohesion and company success, every business owner knows that effective communication is key. Without the ability to work together seamlessly and channels through which you can do so – internally with your colleagues and externally w...

Dive into the world of Plain Old Telephone Service (POTS), the original telecommunication system that has connected voices across distances for over a century. Despite the rise of advanced digital solutions, analog POTS lines have a storied past and ...

As businesses evolve and remote work gains traction, virtual calling is gaining popularity. This guide explores everything about what VoIP means: its technology, abundant features, cost metrics, and even its few limitations. Whether you’re a bu...

Language barriers can often pose a challenge, making it difficult to connect with customers and team members who speak different languages. Which is why MightyCall is excited to introduce two new features in our mobile app: Voicemail-to-Text Translat...

Your customer service team is a vital component of your business. Excellent experiences increase consumer satisfaction, while bad service pushes customers to your competitors. This means you need a failsafe hiring process to ensure you get the most q...

This Fall MightyCall introduced the new Call Log feature to help you organize your call center management and get better analytics. Here’s a closer look at its functionalities: Role-specific access The Call Log, found under the Reports tab, pro...

The leaves are changing color, and MightyCall is updating its badges of honor from G2: MightyCall has earned a series of G2 awards and recognitions, a testimony to your content with our service. This year, MightyCall has not only managed to retain it...

“Communication is key.” This is a phrase usually uttered when discussing the importance of what one is saying – but how one says it is also important. Specifically, what phone system they are using. As a growing business, you are going to need ...

When operating a call center, you and your army of agents need to be able to speak to as many people as possible in a day while, at the same time, providing a top quality call experience. Dealing with difficult to hear callers (or just plain difficul...

MightyCall, your favorite cloud-based VoIP provider, won new G2 awards: Leader, Momentum Leader in Call Center Infrastructure (CCI) & VoIP, and Small-Business Leader Award.

MightyCall is celebrating the release of a Call Center solution designed specifically to suit your company’s business communication needs. Its flexible and customizable settings will allow you to seamlessly integrate it into your workflow and e...

In the fast-paced world of call centers, efficient handling of customer interactions is crucial. One key metric that measures efficiency and productivity is Average Handle Time (AHT). In this article, we will explore what AHT is, why it is important ...