Why You Should Answer That Phone Call (Using Call Routing)

plumbing-works-call routing

You’ve got dozens of emails to answer. Your Facebook and Twitter feeds are never-ending. You’re simply trying to get work done, and then the phone rings. So you let it go to voicemail.

It’s understandable to feel overwhelmed by all the communications demanding your attention. But you may want to answer that phone call now.Continue Reading Article >

Why MightyCall is the best alternative to Grasshopper

Virtual phone system lets Alaskan tour operator work remotely

“MightyCall was more flexible and better value than Grasshopper, and allows our business to be mobile and the team to work virtually, which is our main goal. Because our business is 99% Internet based, we don’t need a fixed location nor the costly infrastructure that includes fixed phone systems and staff needed to man the phones, as all these add to our operational costs.”

- Drew Fortner, Owner , Skagway Shore Tours

In a world where businesses no longer need brick-and-mortar shop fronts or centralized office spaces, MightyCall’s virtual phone system has allowed Skagway Shore Tours’ fast growing cruise excursion business to serve its customers regardless of where its network of agents may be.Continue Reading Article >

The Age of the Customer and The Internet of Things

­­­­

My favorite grocery store is Publix, one of the largest employee-owned chains in the US. During my five-month-long roadtrip from Seattle to Key West, Publix was our go-to place for warm food, quality groceries, and great service.

My kids still hanker for the Deli’s fried chicken and pink lemonade!

So it came as little surprise when the chain was singled out as a success story in The Age of the Customer: Prepare for the Moment of Relevance.

Written by my friend Jim Blasingame, Age of the Customer captures in a compelling and conversational style how the relationship between buyer and seller has fundamentally changed due to pervasive and seamless connectivity, and the ease in which the customer can now share buying experiences.

It is what happens when the Internet of Things fuses with that old adage: the customer is always right. Except this time, technology makes the saying true.Continue Reading Article >

WeWork Members Pick MightyCall as Alternative to Google Voice

WeWork Tenant Picks MightyCall as Alternative to Google Voice

“I liked the added level of professionalism that MightyCall brings to our company, the way we can greet our callers with a professional virtual receptionist. It really complements our professional WeWork office space.”

- Benoit Haber, Partner, Opeus

When is free not free? When it gets in the way of growing one’s business, that’s when.

That was the experience of the founders of the Opeus Group, a WeWork member that provides professional services in the design and construction industry in the greater Washington D.C. area.

Continue Reading Article >

How to Cheat on Your Boss as A Moonlighting Entrepreneur

mancheating

Sometimes a common way to describe someone you’re attracted to is “cute”, “friendly” and “Sexy” and “I want you behind those doors!”. If that thing you pine over is your entrepreneurial dream, and you loathe your day job, then maybe a little nookie behind your boss’s back might be in order.Continue Reading Article >

A Different Voice Greeting For Different Needs

So you are all on-board with having a virtual phone system and a professional voice greeting help you make the best first impression possible with your customers. Great!

You aren’t quite sure if you are going to record your own greetings to sound more authentic, or hire a voice actor to help your business sound as professional as it really is.

Either way, you are going to have to figure out what kinds of greetings you need.

Just how do you go about coming up with a script for your on-hold messages? Start by breaking things up into several segments, separating the different messages into broad categories.Continue Reading Article >

Moonlighting Entrepreneurs Kickoff 3D Replica Startup

3diality uses MightyCall for their virtual phone systems.

“People who use social media really appreciate it when they post something and we actually answer right away. We are able to manage everything from the phone, and this sold us on the service. Everything with MightyCall is MightyGood.”

- Grisel Gallardo, Co-Owner,  3Diality

Some folks moonlight by taking on a second job. But for an increasing group of entrepreneurs, moonlighting means starting their own business.

Just ask Leonardo Lopez-Mobilia and Grisel Gallardo, who started 3Diality, a 3D replica business while holding down day jobs. Both of them credit MightyCall for helping them manage their growing business despite the responsibilities of their full-time employment.

Continue Reading Article >

4 Things To Consider For A Professional On-Hold Voice Greeting

Professional oh-hold voice greetings give you instant credibility.

Yesterday, we shared a post for those of you who decided that it would be a good idea to take the DIY approach to recording your on-hold voice greeting.

However, to gain instant credibility, a professional voice actor is hard to beat, and there are companies out there that make the process simple.

While it might seem simple to hand your phone greeting off to the professionals, there are still a number of factors to consider to get things right.Continue Reading Article >

How Restaurants Can Utilize Call Center Software

 

Restaurants Can Benefit from Call Center Software

What’s on the menu for restaurants in the next year? Rising food and labor costs, increasing competition, and less-than-robust growth, for starters.

A recent forecast from Technomic predicts 3 percent sales growth among U.S. restaurants in 2014 and 2015, which translates to a slight decrease of .4 percent with inflation factored in.

Some restaurants are thriving, of course, especially in foodie havens such as New York and San Francisco. But others—especially small ‘Mom and Pop’ eateries—continually struggle to stay competitive in today’s slowly recovering economy.

An affordable call center software solution can help small restaurants increase their business and enhance customer relationships. Here are just two examples.Continue Reading Article >

5 Ways To Do Your Own On-Hold Voice Greeting

DIY phone greeting

There are times when you might want or actually need to roll up your sleeves and record an on-hold voice greeting of your own.

For instance, you may have a really tight deadline and need a message done ASAP to get across to customers before a professional recording can be scripted and done.

Or maybe you just want that extra touch of authenticity.

Regardless the reason, here are some tips to create a recording that would be helpful to your callers and create a good experience for them.Continue Reading Article >