MightyCall Mobile MightyCall Mobile AppGoogle Play
MightyCall is now the most reliable solution
powered by High-availability
Seamless Redundancy infrastructure
MightyCall
Play video
Book demo

MightyCall Blog

First Call Resolution (FCR): Meaning, Importance & Best PracticesFirst Call Resolution (FCR): Meaning, Importance & Best Practices
First Call Resolution (FCR): Meaning, Importance & Best Practices

First Call Resolution (FCR): Meaning, Importance & Best Practices

Anthony
Anthony  Constantini

In the world of customer service, one key metric that holds immense importance is the First Call Resolution rate. Achieving a high FCR rate indicates the ability of call centers to resolve customer issues effectively and efficiently. In this article,...

What is the Call Abandonment Rate? Why Is It So Important & How to Calculate It?What is the Call Abandonment Rate? Why Is It So Important & How to Calculate It?
What is the Call Abandonment Rate? Why Is It So Important & How to Calculate It?

What is the Call Abandonment Rate? Why Is It So Important & How to Calculate It?

Anthony
Anthony  Constantini

In the world of call centers, one crucial metric that holds significant importance is the call abandonment rate. It serves as an indicator of customer satisfaction, operational efficiency, and overall performance. In this article, we will delve into ...