Welcome an indispensable new assistant to your desktop app collection. MightyCall has released the Desktop app for Windows OS users. Thanks to this release, all users including agents, managers, and administrators can make their work easier by downlo...
This winter, MightyCall has achieved its consecutive G2 Leader Winter 2024 Award along with a multitude of others. What does this mean for you? Whether you’re managing a busy call center, running a small business, or steering a large enterprise, thes...
As we count down the last days of 2023, this year has witnessed growth in the tech sector that a year ago was hard to imagine. This year we’ve had groundbreaking innovations, increased adoption of AI and machine learning, and a significant shift towa...
“Answering service” and “call center” are often bandied about, and one is oftentimes used for the other. However, you should know that there is actually a difference between an answering service and call center – and that the difference is pret...
What is a SIP trunk? Do you need it? What are its operational mechanics and the benefits it brings to the table? Whether you’re transitioning from traditional phone systems or looking to improve your existing VoIP setup, understanding SIP lines...
Ever wanted to get SIP trunking for your business? MightyCall is excited to announce that now this option is available for our clients. Now you will be able to connect your Private Branch Exchange (PBX) system to the internet, instead of using tradit...
When it comes to cohesion and company success, every business owner knows that effective communication is key. Without the ability to work together seamlessly and channels through which you can do so – internally with your colleagues and externally w...
Dive into the world of Plain Old Telephone Service (POTS), the original telecommunication system that has connected voices across distances for over a century. Despite the rise of advanced digital solutions, analog POTS lines have a storied past and ...
Navigating the world of VoIP doesn’t have to be complex. This guide aims to explain what is VoIP and how does it work, making it accessible and understandable for everyone. Whether you’re a business owner seeking a more efficient communic...
As businesses evolve and remote work gains traction, virtual calling is gaining popularity. This guide explores everything about what VoIP means: its technology, abundant features, cost metrics, and even its few limitations. Whether you’re a bu...
Language barriers can often pose a challenge, making it difficult to connect with customers and team members who speak different languages. Which is why MightyCall is excited to introduce two new features in our mobile app: Voicemail-to-Text Translat...
Your customer service team is a vital component of your business. Excellent experiences increase consumer satisfaction, while bad service pushes customers to your competitors. This means you need a failsafe hiring process to ensure you get the most q...
This Fall MightyCall introduced the new Call Log feature to help you organize your call center management and get better analytics. Here’s a closer look at its functionalities: Role-specific access The Call Log, found under the Reports tab, pro...
Customer-centric business models are conquering more offices by the day, and the efficiency of call center operations is crucial. A well-managed call center not only ensures seamless customer interactions but also acts as a vital touchpoint in a bran...
The leaves are changing color, and MightyCall is updating its badges of honor from G2: MightyCall has earned a series of G2 awards and recognitions, a testimony to your content with our service. This year, MightyCall has not only managed to retain it...
“Communication is key.” This is a phrase usually uttered when discussing the importance of what one is saying – but how one says it is also important. Specifically, what phone system they are using. As a growing business, you are going to need ...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
