First impressions matter. That’s true for the dating scene, and it’s true for when customers call you for the first time. This means that the kind of voicemail greeting that they hear needs to be professional. Do it right, and you gain instant credibility. Do it wrong, and you might lose a business opportunity.
How A 24/7 Auto Attendant Can Help Your Brand
Being there for a customer may seem like a basic thing. Yet, many small businesses don’t realize that having a simple phone line for people to call in isn’t enough, especially when business expands.
Sometimes, the phone line can be engaged if you are on a call. Other times, you may miss a call if you are attending to a customer in front of you, for example.
What many small businesses need is an auto attendant service. Essentially a voice call feature tied to your business phone line, it answers every call on your behalf and forwards it to members of your team.
This way, you don’t miss a call from a customer, whether he is trying to make a restaurant reservation or get support for a software application. MightyCall can answer many calls at the exact same time, so no customer gets a busy signal.
Perhaps more importantly, the first impression that a customer gets is boosted by a customized greeting that can be incorporated into the auto attendant. Instead of waiting on the line for someone to pick up the phone, callers are greeted by a recorded greeting that exudes professionalism.
This helps greatly in boosting your company’s image, while establishing a positive experience for callers, whenever they may choose to get in touch.
Through a dedicated business phone line integrated with MightyCall, any customer calling in will be greeted by a customized greeting that identifies your company. During office hours, the caller is directed to respective team members who may be on the go or at a desk.
What happens after office hours? Don’t worry. MightyCall will send callers directly to a pre-recorded voice mail. This way, you are not disturbed. When you are ready to call back later, you can check the log of customers who had called and direct a team member to get in touch.
Curious how an auto attendant can help your brand? Try out MightyCall for free now.
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You’ve got dozens of emails to answer. Your Facebook and Twitter feeds are never-ending. You’re simply trying to get work done, and then the phone rings. So you let it go to voicemail. It’s understandable to feel overwhelmed by all the communications demanding your attention. But you may want to answer that phone call now.
