Here at MightyCall, we understand that being an entrepreneur is a grind. It’s not an easy road, if it were then everyone would be doing it. And they’re not. You are. Becoming an entrepreneur takes courage, risk, sacrifice, hard work, grueling hours, and working on little to no sleep. There will be highs and lows; successes and failures. These are all steps to reach your goal and make a dream a reality. We’re…
How A 24/7 Auto Attendant Can Help Your Brand
Being there for a customer may seem like a basic thing. Yet, many small businesses don’t realize that having a simple phone line for people to call in isn’t enough, especially when business expands.
Sometimes, the phone line can be engaged if you are on a call. Other times, you may miss a call if you are attending to a customer in front of you, for example.
What many small businesses need is an auto attendant service. Essentially a voice call feature tied to your business phone line, it answers every call on your behalf and forwards it to members of your team.
This way, you don’t miss a call from a customer, whether he is trying to make a restaurant reservation or get support for a software application. MightyCall can answer many calls at the exact same time, so no customer gets a busy signal.
Perhaps more importantly, the first impression that a customer gets is boosted by a customized greeting that can be incorporated into the auto attendant. Instead of waiting on the line for someone to pick up the phone, callers are greeted by a recorded greeting that exudes professionalism.
This helps greatly in boosting your company’s image, while establishing a positive experience for callers, whenever they may choose to get in touch.
Through a dedicated business phone line integrated with MightyCall, any customer calling in will be greeted by a customized greeting that identifies your company. During office hours, the caller is directed to respective team members who may be on the go or at a desk.
What happens after office hours? Don’t worry. MightyCall will send callers directly to a pre-recorded voice mail. This way, you are not disturbed. When you are ready to call back later, you can check the log of customers who had called and direct a team member to get in touch.
Curious how an auto attendant can help your brand? Try out MightyCall for free now.