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The Webphone: What It Can Do for Your Workplace
In this article we cover:
- What is a webphone
- How does it stack up to landlines?
- What can it do for my business as a whole?
“Cutting the chord.” It’s a phrase usually associated with cable television, and it’s all the rage. It refers to the process of getting rid of old media (like standard television channels) and transitioning over to watching shows and movies on places like Netflix and Amazon. Indeed, many Americans are cutting the so-called chord, with more and more deciding that the extra costs and difficulty faced by using older technologies (no one likes having to push the buttons on a cable TV remote three times to get the channel to change, after all).
What has been getting less attention is cutting another kind of chord- that of those old black office phones, so ubiquitous with America’s office culture. Their allure is understandable- you know what they do, and you (think) you know how they work (even though whenever something goes seriously awry you usually have to end up calling your IT guy to talk).
And yet, their use in offices conflicts more and more with what Americans are using when they get home from work. A US government survey showed that, in 2017, over 50% of American adults have no landline phones at all in their homes- and that over 63% of American children only use wireless phones. Why then, do so many Americans drive to offices and end up using those dusty old phones?
Here we’ll be looking at another option: the webphone. What is a webphone? Why is it better than older landlines? And how can it help your to organize and run your small business? Here we’ll be addressing all of those questions.
What’s a webphone?
So, as you can probably tell from the name, a webphone is a phone which is accessed via the internet on a computer or other mobile device. They’re incredibly easy to operate, and to run only require a microphone, some sort of speakers, and a decent Wi-Fi connection or LAN plugin. If you’re using an older microphone-less computer, it’s no problem- you can find quality plug-in microphones for as cheap as $20 on Amazon.
Oftentimes they can be accessed via online VoIP providers and companies, like MightyCall.
How does it stack up to landlines?
Webphones are, for a litany of reasons, superior to landlines. For one, unless you’re on speakerphone—which, in an office with multiple people is either impossible or just rude—landline phones require one of your hands to be holding the phone (either that or you have to do that awkward thing when you hold it with your neck). But with a webphone, you’re hands free, especially if you’re wearing a cheap headset. This makes it easier to take notes during a call or do, well, anything else a person would like to do. It also makes it easier for your employees to better serve clients by being able to act without having to put them on hold to put the phone down.
Webphones also help your employees because they’re no longer glued to a single spot. If a call starts in a loud area when you’re on a landline, you have to stay in that loud area, no matter how important the call. With a webphone, if you’re calling on a laptop or a mobile device, you can simply get up and walk to a quieter area. This is crucial, because nothing makes a first-time caller more sceptical of a business’ professionalism than having to shout “What?” three times in a phone call.
Webphones are also just easier to work. Landlines often have little black and white screens (if they even have screens), and navigating confusing menus can take forever. Oftentimes you have to call in an expert- which is ironic, for obvious reasons.
On the other hand, webphones are exceedingly easy to use. Once your account is set up with a VoIP service, you oftentimes literally just have to click the phone to open it, plug in a number, and start calling. And seeing as most companies that offer webphones are modern companies competing in a modern marketplace, oftentimes if you do run into any issues you’ll be sure to have quick help from a ready support team.
What can it do for my business as a whole?
On their own, the possibilities for your business that are brought by webphones are immense. Just consider one example: company organization.
Now, when you think of a modern office you probably think of something resembling what was depicted on the show “The Office” (the US or UK version, take your pick) or in the film “Office Space”: scattered islands of employees staring at computers in a dimply lit room, staring at the clock and waiting for it to reach 5 PM- and each employee is tethered to a landline phone.
However, with webphones and being able to talk on-the-go, this all changes. If your company is made up primarily of employees who are constantly moving from one client to the next—which is made infinitely easier by having webphones which allow your employees to talk on-the-go—why spend the money on office space in the first place? By abandoning landlines, you could even abandon the traditional “office” altogether and just hold the occasional meeting at a coworking location.
Being able to customize your businesses’ organization to suit its needs, instead of suiting a 1950s idea of an office set-up, could revolutionize the way you work. Your employees will be happier to no longer be tethered to a dimly lit desk from 9-5. You’ll be happy because of increased productivity. And most importantly, your customers will be happy.
So why not give it a go? Try MightyCall’s webphone today- designed with small businesses in mind.
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