In the fast-paced world of call centers, efficient handling of customer interactions is crucial. One key metric that measures efficiency and productivity is Average Handle Time (AHT). In this article, we will explore what AHT is, why it is important ...
In the world of customer service, one key metric that holds immense importance is the First Call Resolution rate. Achieving a high FCR rate indicates the ability of call centers to resolve customer issues effectively and efficiently. In this article,...
In the world of call centers, one crucial metric that holds significant importance is the call abandonment rate. It serves as an indicator of customer satisfaction, operational efficiency, and overall performance. In this article, we will delve into ...
In the realm of customer service and support, call centers play a vital role in connecting businesses with their customers. But what exactly is a call center, and how do they operate? Here we’ll be exploring the fundamentals of call centers, their op...
As businesses expand and go global, the need for efficient customer support becomes increasingly important. One of the most popular solutions businesses are opting for is a virtual call center. Here, we will guide you through everything you need to k...
What Are Call Transfers? Call transfers are a useful telephony feature that allows you to connect your caller to another person within the company after you have already picked up the phone. This will help you get the client to the correct department...
Wouldn’t it be amazing to kick the year off by improving your privacy controls while giving team members guided flexibility and ensuring a smoother workflow? MightyCall’s first major news of 2023 is the rollout of new and improved functionality: Role...
It takes so much to find the dream job and so little to start resenting it. Commuting is one of the make it or break it factors for many people in modern society. Working from home allows your employees to control their surroundings and create a comf...
Enjoy STIR/SHAKEN for improved call security, legitimacy & control
Online networking is puzzling to many -- but just not these entrepreneurs, marketers, and business experts! Discover all their wisdom in bite-sized pieces.
MightyCall, your favorite leading cloud-based virtual phone system provider, celebrates receiving the G2 Leader Spring 2023 award and G2 Easiest to Use Spring 2023 award!
The Ultimate List of Free Content Creation Tools & Resources
Take a look at the best customer channels based on industry.
Here are ten ways that marketing automation can help other areas of your business at the same time as it improves marketing quality and efficiency.
CEO Magazine called them “the new breed of leader”. Author Nikki Fogden-Moore called their lifestyle “ultimate vitality”. You’ve probably met them and have definitely heard about them. They are fitpreneurs, and they’re challenging us to work differen...
Mobile Marketing Infographics
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
