MightyCall Wins Three G2 Summer 2023 Awards
MightyCall, your favorite cloud-based VoIP provider, won new G2 awards: Leader, Momentum Leader in Call Center Infrastructure (CCI) & VoIP, and Small-Business Leader Award.
The Next Step: MightyCall Reveals Its Call Center Solution
MightyCall is celebrating the release of a Call Center solution designed specifically to suit your company’s business communication needs. Its flexible and customizable settings will allow you to seamlessly integrate it into your workflow and e...
Average Handle Time (AHT): What Is It & How to Improve It
In the fast-paced world of call centers, efficient handling of customer interactions is crucial. One key metric that measures efficiency and productivity is Average Handle Time (AHT). In this article, we will explore what AHT is, why it is important ...
First Call Resolution (FCR): Meaning, Importance & Best Practices
In the world of customer service, one key metric that holds immense importance is the First Call Resolution rate. Achieving a high FCR rate indicates the ability of call centers to resolve customer issues effectively and efficiently. In this article,...
What is the Call Abandonment Rate? Why Is It So Important & How to Calculate It?
In the world of call centers, one crucial metric that holds significant importance is the call abandonment rate. It serves as an indicator of customer satisfaction, operational efficiency, and overall performance. In this article, we will delve into ...
What is a Call Center and How Does It Work?
In the realm of customer service and support, call centers play a vital role in connecting businesses with their customers. But what exactly is a call center, and how do they operate? Here we’ll be exploring the fundamentals of call centers, their op...
15 Best Virtual Call Center Software for Remote Teams in 2026
TL;DR Best virtual call centers for small teams: MightyCall. Small teams usually get the most value from simple, fast-to-launch programs with solid voice, SMS, and CRM integrations. Best options for mid-sized teams: MightyCall and Aircall. Larger or ...
How to Transfer a Call to Another Phone
What Are Call Transfers? Call transfers are a useful telephony feature that allows you to connect your caller to another person within the company after you have already picked up the phone. This will help you get the client to the correct department...
Manage Your Team Easily With Improved User Roles and Permissions
Wouldn’t it be amazing to kick the year off by improving your privacy controls while giving team members guided flexibility and ensuring a smoother workflow? MightyCall’s first major news of 2023 is the rollout of new and improved functionality: Role...
Remote Phone System: Working from Home is Easy
It takes so much to find the dream job and so little to start resenting it. Commuting is one of the make it or break it factors for many people in modern society. Working from home allows your employees to control their surroundings and create a comf...
Elevate Trust, Legitimacy, and Control With MightyCall’s New Security Feature
Enjoy STIR/SHAKEN for improved call security, legitimacy & control
27 Online Networking Tips for Small Business Owners
Online networking is puzzling to many -- but just not these entrepreneurs, marketers, and business experts! Discover all their wisdom in bite-sized pieces.
MightyCall Wins G2 Spring 2023 Awards: “G2 Leader” and “Easiest to Use”
MightyCall, your favorite leading cloud-based virtual phone system provider, celebrates receiving the G2 Leader Spring 2023 award and G2 Easiest to Use Spring 2023 award!
Must Read Content Marketing Resources for Enthusiast Creators
The Ultimate List of Free Content Creation Tools & Resources
15 Customer Channels to Propel Your Customer Service
Take a look at the best customer channels based on industry.
10 Ways Marketing Automation Benefit Your Business
Here are ten ways that marketing automation can help other areas of your business at the same time as it improves marketing quality and efficiency.
