MightyCall Blog

Call center metrics are essential tools for measuring the success of your business’s customer support and ensuring that your call center is operating at its peak efficiency. Understanding these metrics and their significance is critical for you...

Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...

If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...

MightyCall is excited to announce the release of two new reports that will significantly expand your analytical options for call center campaigns. These reports are designed to provide detailed insights into campaign performance and call outcomes, en...

We live in dynamic times. Everything is rapidly changing, and new technologies rise and fall every day. The digital world is becoming increasingly demanding, so virtual assistants need the best tools to stay organized, effective, and productive. This...

In the digital age, customer management software has become an indispensable tool for contact centers worldwide. The right contact center CRM software can revolutionize how you connect with customers, transforming every interaction into an opportunit...

Tech software for business communications is constantly changing and evolving. However, certain industry gold standards are considered a benchmark by every serious business. This article explores the differences, advantages, and setup processes of Vo...

IVR best practices include: 1. Embrace simplicity, 2. Prioritize service reliability, 3. Maintain a consistent brand voice, 4. Keep messages brief, etc. Read on to know more!

When deciding on a phone system for your call center, the importance of one factor cannot be overstated: the range of available features. Using the right features well can supercharge your business and increase your capacity for success. When combine...

In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...

MightyCall is excited to announce the release of High-availability Seamless Redundancy Infrastructure — a major infrastructure update that guarantees uninterrupted call service, even during the busiest periods. What Is High-availability Seamless Redu...

In today’s quick and competitive business world, having an effective call management system isn’t just a convenience—it’s a necessity. These systems go far beyond simply handling incoming and outgoing calls. They are powerful solutions that easily in...