Small Business

The reasons for site builders’ popularity among small businesses are: simplicity of webpage creation, bargain or free use, minimum time lag between idea and production.

Hint: You don’t have to be accessible in every social media network or communications app—just the ones your customers use Facebook. Twitter. Instagram. LinkedIn. Pinterest. Vine. Periscope. Google+. Tumblr. Yammer. Slack. Snapchat. WhatsApp. Viber. ...

The article covers: Necessity of a call-management system for business; Advantages of virtual phone number systems; What should be done before deciding on a virtual phone system provider; Main things to consider when choosing a hosted call-processing...

No one in a business should be above offering fantastic customer service, and much of it lies in training, but there are also employee incentives. You also need a plan to answer calls quickly. Turn customer communication into an assigned task. And fi...

Not everyone’s a fan of social media, but ignore it for your business at your peril. Digital Sherpa estimates that 71% of users purchase products from brands they follow. Plus, your competitors are sure to be there, and it’s assuredly the best way to...

Long gone are the days when you had to hire people to physically sit in a call center and answer phones. Back then, you had to pay agents whether they were needed or not, along with the costs of renting the physical call center space and other expens...

No matter how small a business might be, it’s important to project a professional appearance to new customers and prospects. For example, an email address from your business domain has more impact than, say, a standard Gmail email address. The ...