PhoneBurner is a call center software solution with over 3,000 clients, and it does a good job overall. Still, like any platform, it has its limitations, and PhoneBurner’s cost can be quite high, especially for teams that need to add multiple u...
VICIdial is an interesting tool with a unique place in the market as one of the few open-source contact center solutions. Still, it comes with certain limitations, and it’s not exactly a free alternative to paid platforms. However, let’s not get ahea...
Did you know there are many alternatives to Readymode that offer similar features, and in some cases, even more? Many of them are also much more affordable. However, let’s not get ahead of ourselves: we’ll compare them all one by one and go through t...
If you’ve come across magicJack, you probably know it’s a handy and affordable way to make calls without relying on a traditional phone service. However, like any tool, it has its drawbacks. When service providers offer more flexibility, features, or...
Choosing a cloud-based communication service can feel like trying to pick the perfect streaming show. A lot of options, endless promises, and everyone swears they’re “must-watch.” RingCentral may be like Netflix’s “The Crown”, but if you want to expl...
Every business needs the right communication tools. However, what exactly do these look like? For some, Phone.com gets the job done with its basic features and low cost. Others find it lacking in reliability, support, or scalability. If you’re rethin...
Have you tried Ooma? Some say it’s great for its simplicity and affordability, especially for small teams. However, not every business finds it to be the right fit. Some need more advanced features, better integrations, or greater scalability. If tha...
Aircall is a cloud-based call center software package that provides businesses with a digital phone system, voicemail, call routing functionalities, and more. Although it is widely used, it is not an all-in-one solution and may not meet the needs of ...
JustCall is a platform that organizes communication and provides businesses with a convenient and efficient way to manage their calls. However, while it has gained popularity, it may not be a perfect fit for every organization. Today, we’ll delve int...
CloudTalk is a powerful cloud phone system. However, different users have different requirements, and what works well for one user may not work for another. Users may opt for one of the best CloudTalk alternatives for business that offer similar func...
Zoom has become a trusted name in business communication, especially for video conferencing and virtual collaboration. However, when it comes to its cloud phone system, it doesn’t always deliver all the tools growing teams need. Fortunately, there ar...
Ringover is a popular business phone solution that offers a user-friendly interface and a range of essential communication features. However, as many users have discovered, it’s not perfect. Whether it’s pricing or feature limitations, some businesse...
Google Voice is a telephone service that was released in 2009, and has since established itself as one of the most noteworthy business and individual online communication services. It offers two main plans – Google Voice Business vs Personal, and her...
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
Radio on hold is the practice of using live radio as on-hold music. Despite the apparent benefits for callers, the practice entails legal challenges for business. Here's what you must know if you've been thinking about the popular feature.
