Best Call Center Practices and Insights

Is your customer service completely inbound? If so, you’re missing a big opportunity to grow your business through outbound customer care. And chances are, your competitors are already ahead of you in the game. Here’s what you need to know. What’s th...

In this article, we cover: why a virtual phone number service is a must for the hotel business; how a virtual receptionist helps to save time and effort; how to use a business phone system for hotel promotion; why MightyCall virtual phone system is a...

A Comcast customer retention service rep recently showed the world how not to talk to customers on the phone. The recorded conversation between the Comcast customer and service rep went viral partly because so many people have had miserable customer ...

So you are all on board with having a virtual phone system and a professional voice greeting help you make the best first impression possible with your customers. Great! You aren’t quite sure if you are going to record your own greetings to sound mor...

Yesterday, we shared a post for those of you who decided that it would be a good idea to take the DIY approach  to recording your on-hold voice greeting. However, to gain instant credibility, a professional voice actor is hard to beat, and there are ...

An affordable call center software solution can help restaurants increase their business and enhance customer relationships. Check out our updated article with easy-to-implement tips and tricks.

There are times when you might want or actually need to roll up your sleeves and record an on-hold voice greeting of your own. For instance, you may have a really tight deadline and need a message done ASAP to get across to customers before a profess...

Everyone’s been put on hold on the line before. Yet, not every company knows very much about these voice recordings that greet customers when they first call in over the phone. How often are people put on hold, for starters? How long do they stay on ...

Meet Mustafa, our Customer Support Rep! For many small businesses, the owner takes care of all the important tasks. From sending out invoices to answering customer queries, he or his small team are in charge of making sure everything clicks into plac...

Are your employees making the most of their downtime? In any business, there are moments between tasks, meetings, or serving customers where your employees have nothing to do. Of course, employees need scheduled breaks during their work shifts. It he...

Telephone customer service recently received a huge black eye, thanks to an audio recording that went viral. The recording was of a phone conversation between a Comcast customer retention service rep and a customer trying to cancel his account. The g...