Phone.com vs MightyCall

What is Phone.com?

Phone.com is a cloud-based VoIP provider founded in 2007 to serve the communication needs of small businesses and entrepreneurs. Headquartered in Newark, New Jersey, the company supports over 50,000 customers across industries like healthcare, retail, legal, education, and finance. It’s primarily US-focused.

What is MightyCall?

MightyCall is a cloud-based business phone system made for small and mid-sized businesses that want a professional way to manage calls. Launched in 2013, the company runs as a remote-first team and has its headquarters in San Francisco.

The system works well for remote teams and companies with multiple locations. It gives businesses a reliable way to stay connected and work efficiently, even in fast-paced environments. Most of MightyCall’s customers are in the USA and Canada, but they also include international calling.

Key differences between Phone.com and MightyCall

Here’s a quick look at how MightyCall vs Phone.com stand apart when it comes to features and built-in capabilities.

 Default call management features

Unlike Phone.com, MightyCall includes a wide range of call management tools across all plans. These include call routing, a visual call flow designer, cold and warm transfers, 3-way calling, simultaneous ring, business hours setting, VIP and block list management, call queues, multi-level IVR, and ring groups.

Phone.com, on the other hand, offers a more basic setup with only an automated attendant (menus), business hours call handling, and options like greetings and hold music. The choice of features is more limited than MightyCall’s system.

Auto dialers

When you compare Phone.com and MightyCall, you clearly see different levels of calling automation.

MightyCall offers a full set of auto dialers:

• The preview dialer lets agents view contact details before calling.
• The progressive dialer places calls one by one as agents become available.
• The predictive dialer dials multiple numbers based on agent availability to reduce wait time.

It also includes answering machine detection to avoid leaving voicemail and built-in Do Not Call Registry filtering to help you stay compliant during campaigns.

Phone.com doesn’t offer any built-in auto-dialing or related outbound calling tools.

Live call monitoring

The differences between them are especially clear when it comes to call monitoring tools and access.

MightyCall provides live call monitoring features that include call listening (silent monitoring), call whisper (private coaching), call barging (joining the call), and call intercept (taking over the call). Call recording is also included in all plans.

Call recording at Phone.com is only available starting from the third-tier plan, or as a paid add-on for $8/month. No other call monitoring options are included.

Video conferencing

Unlike MightyCall, Phone.com offers video meetings with up to 100 participants, unlimited meeting duration, video recording, and HIPAA-compliant options. These features aren’t available with MightyCall. So, Phone.com is more suitable for businesses that rely on video for internal or client communication.

Winner: Phone.com

Analytics and reporting

Phone.com only includes call analytics at the highest tier and lacks AI or real-time capabilities on lower plans.
Compared to Phone.com, MightyCall gives users access to reporting tools earlier, starting with basic reports on all plans. From the second tier, it adds advanced reports, real-time analytics, and AI-generated call summaries.

MightyCall and Phone.com similarities

Here’s what both platforms have in common when it comes to essential tools and everyday business use.

Unlimited calling & texting

Both Phone.com and MightyCall offer unlimited calling across their plans. MightyCall includes unlimited SMS and MMS by default, which guarantees consistent communication across channels.

Phone.com offers unlimited outbound texting on all plans except the basic one, where limits may apply. They also include unlimited video conferencing from the start, which is useful for internal collaboration or recurring client meetings.

Caller details and communication history

MightyCall gives teams more visibility into each interaction. Features like caller ID, CNAM (Caller Name), call verification, call/message logs, and internal call notes allow agents to maintain detailed records and ensure better follow-up. These tools help keep communication well-organized across users and devices.

Phone.com provides standard call logs, too, but without extended tracking or contact insights.

Greetings & music on hold

Both MightyCall and Phone.com offer the ability to upload custom greetings and add music on hold. These features support branding and professionalism and are equally available on both platforms.

Web & mobile apps

Both providers support desktop and mobile usage. Phone.com’s mobile app enables calling over your carrier network or via Wi-Fi/data and includes key cloud-based calling features.

MightyCall’s mobile app goes further by combining calling, messaging, voicemail transcription, real-time alerts, and full access to call history and recordings in one place. Users can also manage their availability, leave internal comments, and monitor basic analytics.

Comparing MightyCall and Phone.com pricing & plans

Both providers offer three-tier plans with free trials. However, the difference between MightyCall and Phone.com lies in the included features and overall value for small to mid-sized teams.

Phone.com pricing

Note: Prices are current at the time of this article’s publication..

MightyCall pricing

Note: Prices are current at the time of this article’s publication..

Phone.com offers competitive features, especially in its higher-tier plans, but compared to MightyCall, it includes fewer phone numbers by default and may require upgrades to access the tools that MightyCall offers earlier.

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Phone.com or MightyCall: Which service is safer?

Phone.com uses SSL encryption and follows PCI-DSS rules for secure payments. For healthcare users, it boasts HIPAA and HITECH compliance and offers triple DES encryption for video meetings. Phone.com also provides Business Associate Agreements when needed.

MightyCall focuses on real-time communication and call protection. It uses 256-bit SSL encryption for all connections and handles billing through Recurly, a PCI-DSS Level 1 certified provider. Data is hosted on AWS with high uptime and full redundancy. MightyCall also includes STIR/SHAKEN caller ID verification and automatic Do Not Call list checks.

Overall, the differences between them in this category aren’t very stark.

Difference between Phone.com and MightyCall user support and satisfaction

Now, let’s compare MightyCall and Phone.com in terms of customer support and how happy users are.

Phone.com

Phone.com offers customer support via phone, email, and live chat, with setup assistance and onboarding help for new users. The team is noted as patient and responsive, especially for non-technical users. Support is US-based and generally available during business hours.

• What they love: Phone.com is simple to set up and easy to use on any device. Customer support is frequently praised, and even some specific reps get mentioned. It works well for remote access, basic call routing, and integrations.
• What they don’t love: Not ideal for complex setups or growing businesses with advanced routing needs. Some users report app glitches, limited fax features, and confusing meeting tools. A few found pricing high for what’s offered, and missed features like easy call flow control or report customization.

G2 rating: 3.5/5.0 (30+ reviews)

Phone.com was a simple way to start using a business phone number when we first needed one, with an easy-to-understand interface and setup.
Read the full review

MightyCall

MightyCall also provides multi-channel support through email, live chat, and a help center, with quick access to agents for both basic and advanced needs. Many users say response times are fast, and problems are usually resolved in one interaction. Support is available across time zones and is described as proactive and knowledgeable.

• What they love: MightyCall makes it easy to switch between web and mobile, record calls, and manage daily business tasks. Setup is quick, and support is helpful and responsive. Users love the affordable pricing, clean interface, and flexible features.
• What they don’t love: Some users find call flows a bit tricky to manage. A few experienced connection lags, and some wish there were better tutorials. Caller ID and texting options didn’t always match expectations.

G2 rating: 4.5/5.0 (280+ reviews)

Verified User in Accounting Small-Business (50 or fewer emp.)

05/23/2024 "I never have any connection issues. Anytime I have a qustion I get a fast respone from a support agent. As an admin I like that I can see the break down of calls from each agent. I also like how I can customize basically everything. We have two support staff in office and others at different locations. Mighty calls allows us to all be able connect not only with our clients, but with each other." Read full review on G2

Which one is right for your business?

MightyCall and Phone.com cater to different types of users. Let’s break it down by use case.

Phone.com is best for

Phone.com, compared to MightyCall, may suit businesses looking for a basic phone system with customizable pricing. It can work for solo entrepreneurs or very small teams that only need a few features and don’t mind managing a more fragmented setup.

MightyCall is best for

• MightyCall is great for small to midsize teams, remote workers, agencies, and service-based businesses. It runs on apps, needs no hardware, and is simple to set up.
• Startups and new users appreciate their fast onboarding and helpful customer support. Key features, such as call routing and recording, are included in every plan.
• MightyCall works well for businesses that handle a lot of calls, both inbound and outbound. It provides a reliable, scalable system that supports efficient communication.