Net2Phone vs MightyCall

What is Net2Phone?

Net2Phone is a communications provider specializing in VoIP services. Founded in 1990 and headquartered in Newark, New Jersey, it operates as a subsidiary of IDT Corporation and has a long-standing presence in the telecom industry. Net2Phone serves clients across the U.S., Canada, Latin America, and parts of Europe. Key parts of its offering are UNITE, its flagship UCaaS platform, and UCONTACT, a cloud contact center platform for omnichannel customer engagement.

What is MightyCall?

MightyCall is a cloud-based phone system founded in 2013 and headquartered in San Francisco. Designed with small and medium-sized businesses in mind, it offers a powerful way to manage business communications without the need for IT support or expensive infrastructure.

Designed for high-performance teams, MightyCall transforms business communication into a centralized, efficient system for handling both inbound and outbound calls. It supports advanced features like customizable call routing, auto dialers, real-time monitoring, and performance analytics. All these features are built on enterprise-grade infrastructure. Sales and support teams stay connected and in control, with reliable call quality and live customer support that’s ready to help when it matters.

Key differences between Net2Phone and MightyCall

Let’s compare MightyCall and Net2Phone across select business features.

Live call monitoring

MightyCall includes advanced call supervision tools like Whisper, Barge, Listen, and Intercept, which let managers silently monitor calls, coach agents during live conversations without the customer hearing, and step in when needed.

Unlike MightyCall, Net2Phone doesn’t include live call monitoring out of the box. While it supports call recording and admin call logs, it lacks real-time coaching tools.

Video calling

Net2Phone includes Huddle, a built-in video conferencing tool that supports up to 100 participants, screen sharing, chat messaging, background effects, and meeting recording to Dropbox.

Unlike Net2Phone, MightyCall does not currently support video conferencing. Its focus is entirely on voice communication and VoIP functionality.

Roles and permissions

Another difference between MightyCall and Net2Phone is role management. MightyCall lets you assign roles like Agent, Manager, or Administrator, each with specific permissions or create custom roles tailored to your business needs. This helps control access and responsibilities across your organization.

Net2Phone offers admin and user portals, but in comparison, it doesn’t provide as much flexibility. Permissions are less granular and more focused on general access to account settings rather than detailed role-based controls.

Online fax

Net2Phone offers virtual faxing (vFax) as an add-on feature, which allows users to send and receive faxes through a secure digital interface. This is especially useful for industries like legal, medical, or finance, where faxing is still widely used. The feature includes encrypted transmission, with support for HIPAA compliance when needed.

MightyCall, compared to Net2Phone, does not support online faxing. If faxes are part of your daily workflow, you’ll need to use a separate service alongside MightyCall.

In-depth call analytics

MightyCall offers robust real-time dashboards, agent performance metrics, and downloadable call reports, which makes it easy to analyze trends and optimize team performance.

Compared to MightyCall, Net2Phone includes more basic call logs and a reporting dashboard, but for advanced analytics (like AI summaries or sentiment analysis), you’ll need paid add-ons.

MightyCall and Net2Phone similarities

You’ve seen the biggest differences between these platforms, but what about the similarities?

Call management tools

Net2Phone and MightyCall include essentials like call forwarding, transfers, screening, and ring groups. These tools help teams stay organized and responsive, whether callers are being routed to remote agents or queued during high volume. Net2Phone also supports multi-location environments, thanks to additional features like Busy Lamp Field and department scheduling.

Auto dialer

Both MightyCall and Net2Phone offer auto dialer functionality, but only on their more advanced plans. These tools, such as predictive, progressive, and preview dialers, are essential for connecting agents only to answered calls and boosting productivity. While the specific types of dialers and availability may differ, the core benefit of streamlining outbound calling is present in both platforms.

Answering machine detection

Both MightyCall and Net2Phone support answering machine detection. MightyCall can detect when a call reaches voicemail and either skip it or drop a pre-recorded message. Net2Phone offers similar functionality through its uContact platform, which includes AMD as part of its outbound call center tools.

Voicemail management

Each platform provides voicemail with transcription and email forwarding. MightyCall includes voicemail-to-text in all plans. Net2Phone offers voicemail-to-email transcription across all plans. Both platforms allow you to manage voicemails from desktop or mobile, but MightyCall’s user interface makes it simpler to navigate.

Integrations and CRM compatibility

Both services offer integrations with popular tools. MightyCall goes a step further with built-in CRM features and direct integration into workflows without needing many third-party facilities. Net2Phone supports integrations via add-ons or APIs, but many are gated behind higher-tier plans.

Mobile and desktop accessibility

Both MightyCall and Net2Phone provide mobile apps and web-based access, so users can handle calls and messages on the go or from a browser. However, while Net2Phone also supports some desk phones (like Poly or Yealink devices), MightyCall is better suited to teams relying primarily on softphones and mobile devices, with no dedicated hardware support.

Comparing MightyCall and Net2Phone pricing & plans

Now, let’s take a look at the differences between these providers when it comes to pricing.

Net2Phone pricing

Net2Phone UNITE

Pricing plans for business communication solutions:

Note: Prices are current at the time of this article’s publication.

Net2Phone UCONTACT

Pricing plans for customer engagement solutions:

MightyCall pricing

Note: Prices are current at the time of the article’s publication.

Net2Phone’s plans are priced higher. In comparison, MightyCall delivers stronger value with lower monthly rates, more included phone numbers, and a wider range of features, even on its entry-level plan.

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Net2Phone or MightyCall: Which service is safer?

Net2Phone offers enterprise-grade protections, including SOC 2, HIPAA, and PCI compliance, encrypted VoIP (TLS/SRTP), and 11 global points of presence for geo-redundancy and uptime.

MightyCall also provides excellent security with AWS-hosted infrastructure, 256-bit SSL encryption, PCI-DSS Level 1 billing via Recurly, daily encryption key rotation, and advanced features like STIR/SHAKEN and DNC List integration.

Difference between Net2Phone and MightyCall user support and satisfaction

Moving on, this section explores how Net2Phone and MightyCall compare in terms of customer experience and service responsiveness.

Net2Phone

Net2Phone earns great marks for its customer service and onboarding experience, especially among users in need of responsive, human support. However, opinions are mixed when it comes to ease of use and reliability.

• What they love: Strong customer support. It’s quick, helpful, and consistent. US-based reps and dedicated onboarding specialists are appreciated. Some users find the interface and phones easy to use for basic tasks. Post-sale support is better than most providers.
• What they don’t love: Unexpected downtime, setup confusion, and lack of prep. The mobile app is glitchy, and the hardware is sometimes unreliable. Directory changes and voicemail forwarding are not intuitive. Billing lacks transparency, with early termination fees.

G2 Rating: 4.4/5.0 (180+ reviews)

The service itself is good technically, but the little details are not so good. In a way, our previous landline service did at least a few more things that we need, compared to this service. Granted, the phones we purchased were low-end and that contributes to the problem, I’m sure, but things like directory creation and changes are much harder than they should be, in my opinion. Forwarding a voicemail from the phone itself and not just from email is another option we really miss. Again, a higher-end phone choice may have solved these problems, but we didn’t know that when we purchased them.
Read the full review on G2

MightyCall

MightyCall is known for its great customer support and easy-to-use platform, and it’s especially popular with small teams and non-technical users. Reviews highlight the smooth setup, simple interface, and fast, helpful support team.

• What they love: Easy setup, intuitive UI. Excellent support with fast, helpful, consistent reps. Flexible use across devices. Great for small teams, with reliable call quality even on weak connections. Useful reports, CRM integration, and team management tools. Onboarding is smooth, even for non-tech users.
• What they don’t love: Minor app glitches and occasional call quality drops. Call flow settings can be accidentally broken. Calls occasionally get dropped when agents are available. There’s some billing confusion with the trial-to-paid transition. Background noise control is limited.

G2 rating: 4.4/5.0 (280+ reviews)

Juni L. Customer Success Lead Small-Business (50 or fewer emp.)

02/07/2025 "MightyCall helps me streamline and manage my team’s phone communications in one easy-to-use platform. By centralizing call flows, team member extensions, and integrations with other tools, it significantly cuts down on the complexity and confusion that often come with business calls. This means fewer missed calls, quicker response times, and ultimately better customer service. Plus, its straightforward interface and quick customer support allow me to resolve any issues fast, so I can stay focused on running the business rather than troubleshooting phone systems." Read full review on G2

Compared to Net2Phone, MightyCall offers more dependable support and a user-friendly platform. There are occasional technical issues, but it remains a reliable option for businesses.

Which one is right for your business?

The choice between MightyCall vs Net2Phone comes down to how your team works and what you prioritize most.

Net2Phone is best for

• Teams that want an all-in-one business communications package. If you’re looking for a VoIP solution bundled with video conferencing, fax, SMS, and Microsoft 365 tools, Net2Phone’s unified platform is a good pick.
• Companies with predictable usage and stable growth. Annual contracts and tiered plans work well if your team size and usage don’t fluctuate much.

MightyCall is best for

• Teams needing flexibility and ease of use. MightyCall is great for growing teams, remote setups, or solopreneurs, thanks to its app-based simplicity and no-hardware setup.
• Startups that value responsive support and faster onboarding. New users highlight the quality of support and fast setup as key benefits.
• Businesses that operate inbound and outbound call centers. MightyCall suits organizations that handle high volumes of customer communications and need a reliable, scalable platform.