JustCall vs MightyCall

What is JustCall?

JustCall is a cloud-based business phone and call center platform that helps sales and support teams stay connected with customers across multiple channels. Originally launched in India in 2016, with its development team still based there, JustCall is headquartered in San Francisco, California, and operates under SaaS Labs. Today, JustCall supports over 6,000 businesses, with customers in the USA, Canada, the UK, Australia, India, and parts of Europe and Asia.

What is MightyCall?

MightyCall is a cloud-based call center software package built for growing and mid-sized businesses. Designed with enterprise-grade capabilities, it helps teams manage high call volumes, maintain service quality, and scale communication without heavy infrastructure or IT complexity.

Launched in 2013, MightyCall is a remote-first company with headquarters in San Francisco. With a reliable platform that supports distributed teams, remote work, and fast-paced environments, it primarily serves customers in the USA and Canada but also includes international calling functionality.

Key differences between JustCall and MightyCall

So, ready to learn the difference between MightyCall and JustCall?

Role and permission management

MightyCall offers full control over user permissions and custom roles from its Starter plan onwards. Admins can manage access levels, assign teams, and configure workflows.

Unlike MightyCall, JustCall offers only basic role and permission features in its Standard plan, including support for just two custom roles, which limits control for larger or more structured teams.

Team collaboration and workspace

Ease of use & setup

AI Assist

JustCall provides one of the most robust AI toolkits in the market. However, most features, such as appointment scheduling, AI review assistance, tone analysis, and rephrasing tools, are available only as paid add-ons or in higher-tier plans. Still, the options are there if you need them.

Unlike JustCall, MightyCall does not yet offer a full suite of AI assistants, though it focuses more on traditional live tools like call monitoring and routing.

Similarities between MightyCall and JustCall

Even though we’re looking at JustCall vs MightyCall, there are also several core capabilities they both deliver.

Caller management

Both offer strong tools for handling in- and outbound calls.

JustCall includes call forwarding, transfer, and merge, phone number extensions, call tracking and recording, after-call work (dispositions and notes), and concurrent conversations. These are available across all plans.

MightyCall adds powerful routing tools like a visual call flow designer, warm/cold transfers, simultaneous ringing, IVR, call queues, VIP/block lists, ring groups, and custom business hours settings. Call duration limits are also available on all plans.

Sales dialers

JustCall and MightyCall both include robust outbound dialers to support sales teams.
Each platform offers:

• Preview Dialer – agent reviews contact before dialing
• Progressive Dialer – calls are placed automatically once agents become available
• Predictive Dialer – uses algorithms to optimize timing and agent availability

Agent management & performance

Call monitoring & coaching tools

MightyCall focuses on live, human-powered monitoring and coaching. It includes live call monitoring features:

• Call listening – It lets a supervisor quietly listen to a live call between an agent and a customer without being heard. They can come and go as needed and take notes to give the agent feedback afterward.
• Call whispering – The supervisor can talk to the agent during the call without the customer hearing.
• Call barging – If something important is missed or the customer wants to speak to a manager, the supervisor can jump into the call and talk directly to the customer alongside the agent.
• Call intercept – This is when the supervisor takes full control of the call. The agent is removed from the line, and the manager continues speaking with the customer directly.

Integrations & apps

Comparing MightyCall and JustCall in terms of pricing & plans

Of course, pricing matters—so let’s perform a comparison.

JustCall pricing

Note: Prices are current at the time of this article’s publication.

MightyCall pricing

Note: Prices are current at the time of the article’s publication.

JustCall delivers powerful AI tools and rich outbound features, but its pricing is significantly higher, especially for small or mid-sized teams. MightyCall, on the other hand, includes more phone numbers per plan and covers essential business calling needs at nearly half the cost.

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JustCall or MightyCall: Which service is safer?

When comparing MightyCall and JustCall in terms of security, it’s essential to examine their respective certifications and features.

JustCall boasts ISO 27001:2022 certification, SOC 2 Type 2 compliance, GDPR alignment, HIPAA readiness, and multi-layered authentication. It also uses both AWS and Google Cloud for hosting and employs advanced threat detection.

MightyCall, while not having as many certifications, maintains robust protection with PCI-DSS Level 1 payment security, STIR/SHAKEN caller ID verification, AWS hosting, 256-bit SSL encryption, real-time backups, and Do Not Call List integration.

Difference between JustCall and MightyCall in terms of user support and satisfaction

Here are the differences between these platforms in terms of how quickly they respond, the support channels they offer, and how easy they make the overall experience for users.

JustCall

JustCall offers customer support via live chat, email, and a detailed knowledge base. The team is helpful, particularly with setup and integrations, and users generally find the support experience smooth. However, during peak times, response speeds can vary.

• What they love: Consistently strong international call quality, smooth onboarding, and intuitive UI across web and mobile. Helpful onboarding, quick setup, and responsive support. Works well across sales, support, and marketing use cases.
• What they don’t love: Minor UI annoyances (e.g., pop-up calls, ringtone customization), occasional delays with setup or number porting, and limited admin self-service options. Some glitches in integrations and syncing across tools.

G2 rating: 4.3/5.0 (2,190+ reviews)

MightyCall

MightyCall provides support through live chat, email, and an online help center. The support team is known for being quick to respond and especially helpful to new users. While the system is easy to start with, some users want more step-by-step guidance for advanced features.

• What they love: Simple setup, user-friendly interface, intuitive call flows. Fast, helpful responses via chat, especially during onboarding or issues. Clear audio and stable connections; very few call drops.
• What they don’t love: Some users report a noticeable delay with the progressive dialer. API/hub integrations could be deeper or more polished. Occasional trouble with app stability.

Both JustCall and MightyCall offer accessible and responsive support with user-friendly onboarding, though each has minor limitations.

Which one is right for your business?

When deciding between MightyCall vs JustCall, consider how big your team is, your budget, and how you plan to use the phone system.

JustCall is best for

Teams with a larger budget that need global phone coverage, with local numbers in over 70 countries for international sales or assistance. JustCall also supports dozens of integrations with CRMs, helpdesk tools, and automation platforms. So, it’s a good choice for businesses that rely on connected workflows and want a phone system that fits into a broader tech stack.

MightyCall is best for

Smaller or mid-sized teams that want a professional-grade cloud phone system with core contact center features without a steep learning curve or heavy implementation. In comparison, MightyCall is a better choice if you want a reliable, feature-rich system that’s easy to set up and manage.