JustCall vs Aircall

Feature set: Which provider is the best fit for your team’s needs?

When it comes to meeting your team’s day-to-day communication needs, the feature set can make or break productivity. Here’s how Aircall vs JustCall differ:

JustCall

JustCall’s contact center platform focuses heavily on workflow automation and outbound productivity. Its multi-line power dialer, voicemail drop, SMS workflows, and AI call scoring are built to help sales and support teams handle large volumes quickly. Additional tools like call tagging and live performance dashboards support structured, data-driven workflows. JustCall is particularly strong for teams running outbound campaigns or needing repeatable, scalable calling processes.

Aircall

Aircall, compared to JustCall, leans into real-time team management and ease of use. It offers a basic power dialer, but shines with features like call whispering, live coaching, and warm transfers. These help managers guide support agents during calls. Aircall’s analytics tools are clean and user-friendly, offering team activity feeds and call summaries, but they’re less tailored to high-volume automation.

Both platforms offer essential calling functionality, but JustCall comes out ahead with features that support fast-paced, high-output teams.

Pricing & plans: Does JustCall or Aircall best match your financial goals?

When you compare Aircall and JustCall in terms of their pricing, you’ll see similar tiers:

JustCall’s pricing starts at $39 per user/month and offers essential features (unlimited calling in the US and Canada, call recording, basic integrations with CRMs, productivity tools, and external and team collaboration). The mid-tier plan adds more automation tools, call analytics, and advanced integrations, and the top plan includes AI features like call summaries and live call transcription.

Aircall pricing starts at $40 per user/month and includes unlimited inbound calls (except toll-free), real-time basic analytics, and integrations with major CRMs. Other useful features like advanced analytics, queue callbacks, call tagging automation, and Salesforce Service Cloud integration are limited to higher tiers. Admin controls and onboarding support are also more robust on custom enterprise plans.

Compared to Aircall, JustCall offers better value at lower pricing levels.

Security, service reliability, and compliance: Which service provider is safer?

When it comes to protecting business communications, even small differences between providers can have a big impact.

JustCall

Unlike Aircall, JustCall places a strong focus on regulatory compliance. It holds ISO 27001:2022 and SOC 2 Type 2 certifications, is HIPAA-ready, and aligns with GDPR and PCI DSS v4.0 standards. Data is encrypted with AES-256 at rest and TLS/SSL in transit, and security features include SSO, 2FA, and robust password policies.

Hosted on AWS and GCP, JustCall also offers regular backups, threat protection, and transparent reporting through its Trust Center.

Aircall

Aircall also offers a solid security framework with SOC 2 Type 2 certification, GDPR compliance, TLS 1.2, AES-256 encryption, SSO, and role-based access control. It’s built on AWS and maintains 99.95% uptime, supported by business continuity and disaster recovery plans.

A standout feature is its AI privacy approach, which anonymizes transcripts and sanitizes data before using it for machine learning.

Compared to JustCall, Aircall lacks ISO 27001 certification and HIPAA compliance—two key security benchmarks.

Integrations: Which platform supports more app connections?

The differences between JustCall and Aircall in terms of integrations aren’t dramatic:

JustCall

JustCall connects with over 100 tools via its integration catalog. Key native integrations include HubSpot, Salesforce, Pipedrive, Intercom, Help Scout, monday.com, and Slack. These allow one-click calling, SMS workflow automation, and logging directly into your CRM or helpdesk.

Aircall

Aircall also offers 100+ native integrations across diverse categories like CRM, helpdesk, AI, SMS, product management, and payments. Notable connections include HubSpot, Salesforce, Zendesk, Intercom, Gorgias, Shopify, Slack, and Zapier. It also supports advanced integrations like Grain for transcription, Geckoboard for real-time dashboards, and Gong or Avoma for AI call insights.

Customer support and satisfaction: Which company cares the most?

Here’s a comparison of how these providers handle communication:

JustCall

JustCall earns a 4.3/5.0 on G2 with over 2,200 reviews. It offers support via live chat, email, and a well-structured online help center. The service is frequently praised for quick and helpful responses from support agents, especially for users on standard plans. Users find the platform easy to learn and well-suited for CRM integrations and outbound workflows.

However, a few users report forced logouts during active sessions and minor glitches in call transcriptions.

I ran into an integration issue fairly early in my adoption of JustCall that I couldn’t figure out with any of the data I had access to. JustCall support responded to my request within a couple hours, and I was receiving support both through the chat I’d initiated originally and through the email thread I started a bit later. Everyone was very helpful, asking follow-up questions to make sure they understood the issue before investigating. The issue was resolved in less than 24 hours, and they shared what the origin of the issue was for future reference. The tool is great, but the support makes JustCall a solid vendor in my opinion.

Read full review on G2

Aircall

Aircall holds a 4.3/5.0 rating on G2 (over 1,300 reviews). Support is available via phone, email, and live chat. English chat operates Monday-Friday 24/5, and French support is available 9 a.m.-6 p.m. CET. Assistance in other languages is provided via tickets.

Users appreciate the clean interface, reliable call quality, and tools like call tagging and analytics. The call quality is consistently strong, and the analytics make it easy to track performance. The main complaints include occasional system instability and slow integrations.

Aircall is incredibly easy to set up and use, especially for remote teams. The interface is clean and intuitive, and the ability to integrate with CRMs like HubSpot and Salesforce is a major plus. Call quality is consistently clear, and the shared inbox and call tagging features make team collaboration seamless. I also appreciate the analytics—it’s great for tracking performance and call volume.

Read full review on G2

Does Aircall or JustCall check all the boxes?

Aircall and JustCall both streamline business communication. However, when it comes to contact center tools, the differences between them come down to structure versus speed.

JustCall is good for

JustCall is a strong choice for outbound-focused teams that prioritize volume and speed. It’s especially useful for sales reps who need features like multiple dialer types, SMS outreach, and minimal setup. Teams that run frequent campaigns or rely on automation to reach leads quickly will find JustCall’s simplicity and pricing structure appealing.

Aircall is good for

Unlike JustCall, Aircall is built for growing teams that need more structure and visibility. It offers better collaboration tools, cleaner CRM integrations, and stronger reporting. Overall, it’s a good pick for companies that want to combine sales and support under one call center platform as they scale.

Not convinced? Meet MightyCall!

If looking at JustCall and Aircall didn’t give you a clear winner, MightyCall might be the right option. It’s a modern, easy-to-use contact center solution built for teams that want strong features, fair pricing, and reliable support. You can view the detailed comparisons of MightyCall with JustCall and Aircall, or explore the main features of our program outlined below.

Powerful dialing options

MightyCall gives teams the tools they need to stay efficient and organized. With built-in power, preview, and predictive dialers, outbound calling is fast and easy. Also, features like answering machine detection help users avoid wasted time on voicemail, and built-in compliance with the US National Do Not Call registry helps teams stay on the right side of regulations.

Advanced roles & permissions

With a flexible roles and permissions system, MightyCall makes it easy to manage user access and responsibilities. Each team member gets the functionality they need, so the setup suits teams that value structure without added complexity.

Pricing that works for real businesses

You don’t have to pay more just to unlock the tools you need. All plans include core features, with no volume commitments or hidden fees:

• Core plan ($20/user/month): Includes 3 phone numbers, custom greetings, call screening, a call flow designer, and native integrations.
• Pro plan ($30/user/month): Adds all call analytics & live call monitoring features, advanced reports, and AI call summaries.
• Power plan ($40/user/month): Unlocks preview and progressive dialers, answering machine detection, and priority support.
• Enterprise plan (custom pricing): Includes everything in Power, plus a predictive dialer, SIP trunking, and custom integrations.

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High-availability setup for consistent uptime

MightyCall runs on a high-availability system ​​with multiple dedicated physical servers in always active mode. The setup helps maintain consistent performance, even when call volume is high, by keeping everything in sync and minimizing the chance of interruptions.

Secure, stable, and always supported

If something comes up, you’re never on your own. MightyCall offers 24/7 access to real, knowledgeable support agents who are ready to help whenever you need it.

Trusted by businesses of all kinds

Thousands of companies across industries use MightyCall every day. Customers love how easy it is to set up, how smooth the experience is, and how responsive the support team is. That’s why MightyCall earns top reviews from teams that rely on it daily.

George A. Small-Business (50 or fewer emp.)

6/11/2025 "MightyCall is helping us solve several communication challenges that come with running a business. Before, managing calls across team members was disorganized and time-consuming. Now, with MightyCall, we have a centralized, professional phone system that ensures no call gets missed and everything is routed efficiently. Features like call forwarding, voicemail-to-email, and team call distribution have really improved our responsiveness and internal coordination. It's also helped us present a more professional image to our clients with custom greetings and call flows. Overall, it's made our communication more reliable, more organized, and much easier to manage, which saves us time and improves customer experience." Read full review on G2