GoTo Connect vs MightyCall

What is GoTo Connect?

GoTo Connect is a cloud-based VoIP phone system developed by GoTo Technologies USA, Inc., a SaaS company formerly known as LogMeIn. The company was founded in 2003 in Budapest and is now headquartered in Boston, Massachusetts. Today, GoTo Connect serves businesses across the USA, Canada, the UK, Australia, and several countries in Europe and Latin America.

What is MightyCall?

MightyCall is a cloud-based business phone service designed for growing and mid-sized businesses. It offers enterprise-grade performance and helps teams handle high call volumes without a complex infrastructure or IT support.

The company was founded in 2013 and is remote-first, with headquarters in San Francisco. MightyCall’s platform is built to support remote work, distributed teams, and fast-paced operations. Most of its customers are based in the U.S. and Canada, but the service also includes international calling features.

Key differences between GoTo Connect and MightyCall

Let’s compare MightyCall and GoTo Connect side by side.

Call monitoring

MightyCall offers a complete suite of live call monitoring features starting from its second-tier plan:

• Call listening – lets supervisors silently monitor active calls for quality assurance.
• Call whisper – allows managers to coach agents during calls without the customer hearing.
• Call barging – enables supervisors to jump into calls when needed.
• Call intercept – gives supervisors the ability to take over the conversation entirely when necessary.

GoTo Connect offers similar functionality, but it’s only available with its custom-priced enterprise plans. Even then, it lacks the same level of granular control found in MightyCall’s suite.

Video meetings

Unlike MightyCall, GoTo Connect includes full video conferencing capabilities with meetings for up to 250 participants, plus built-in chat and screen sharing. Teams that often meet online or need easy video calls with clients will find it useful.

MightyCall does not currently support video conferencing.

Auto dialers

Unlike GoTo Connect, MightyCall comes equipped with three types of dialers:

• Preview dialer – lets agents view contact details before connecting.
• Progressive dialer – automatically connects to the next number once the agent is available.
• Predictive dialer – dials multiple numbers simultaneously and connects answered calls to available agents.

MightyCall’s auto dialer includes helpful extras like answering machine detection, which skips over voicemails to save your team time, and integration with the National Do Not Call Registry.

In contrast, GoTo Connect offers limited features, such as agentless dialer and preview dialing capabilities, but all of them are gated behind the highest-tier plan.

Multi-channel customer experience tools

GoTo Connect includes a robust set of tools aimed at multi-channel customer engagement:

• SMS/MMS campaigns, AI-powered messaging, and survey tools help manage outreach and feedback.
• Channels like WhatsApp, Facebook, Instagram, and website chat are supported natively for a more connected customer experience.

The difference between them is that MightyCall focuses more on core voice and SMS capabilities, without native support for social channels.

MightyCall and GoTo Connect similarities

This comparison wouldn’t be complete without pointing out the similarities:

Advanced call management

Both MightyCall and GoTo Connect include a good range of call handling tools. MightyCall provides IVR, a visual call flow designer, warm and cold transfers, and 3-way calling across all plans. Ring groups and customizable routing give teams flexibility in managing incoming communications.

GoTo Connect also supports call flows with smart routing and customizable dial plans. However, more advanced features, such as call campaigns and ring strategy options, are limited to higher enterprise tiers.

Custom roles and permissions

GoTo Connect gives admins the ability to assign users to both system-generated and custom roles, with full editing capabilities to match company structures.

Compared to GoTo Connect, MightyCall offers similar tools, with slightly more detail in terms of how agents and supervisors are managed; still, both platforms provide strong options for managing user access and roles.

User & team management

Both offer useful tools for managing users and teams, including features like extensions and call handling options. MightyCall adds custom statuses (such as “on break” or “in a meeting”), “do not disturb” modes, and conference calling across all plans. It also provides each agent with a personal workspace to manage calls and tasks.

GoTo Connect offers similar capabilities, but compared to MightyCall, reserves a dedicated agent dashboard for its highest-tier plan, which may limit visibility and control for daily workflows.

Analytics and summaries

Reporting is generally comparable across both GoTo Connect and MightyCall for most small to mid-sized business needs.

MightyCall provides real-time analytics and AI-generated call summaries on request, which gives teams the tools they need to track performance and call activity effectively. GoTo Connect has customizable dashboards and detailed interaction data.

Advanced integrations

MightyCall currently integrates with HubSpot, Salesforce, Balto, and Zapier, with Zoho on the way. The essential integrations are there. GoTo Connect supports direct integrations with Salesforce, Microsoft Dynamics, and Zoho, which makes it a natural fit for businesses using larger CRM platforms.

Comparing MightyCall and GoTo Connect pricing & plans

GoTo Connect vs MightyCall presents a contrast in pricing approach. One offers quote-based custom pricing, and the other delivers clear, predictable plans.

GoTo Connect pricing

Note: Prices are current at the time of this article’s publication.

MightyCall pricing

Note: Prices are current at the time of this article’s publication.

MightyCall leads when it comes to transparent pricing and overall accessibility. With three phone numbers included per plan and powerful built-in tools, it offers strong value for small to mid-sized teams. GoTo Connect, compared to MightyCall, requires a custom quote and lacks a free trial.

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GoTo Connect or MightyCall: Which service is safer?

The difference between MightyCall and GoTo Connect comes down to how each platform handles infrastructure and compliance.

MightyCall uses 256-bit SSL encryption, hosts its data on AWS, and maintains ~99.99% uptime with full redundancy. It also ensures secure billing through PCI-DSS Level 1 certified Recurly, supports STIR/SHAKEN to prevent caller ID spoofing, and includes automatic DNC list checks for outbound campaigns.

GoTo Connect emphasizes enterprise-grade compliance and holds SOC 2 Type II, SOC 3, and C5 certifications. It uses advanced encryption, daily key rotation, and strict access controls to protect customer data.

Difference between GoTo Connect and MightyCall user support and satisfaction

Here’s a quick look at how user support and satisfaction differ between MightyCall and GoTo Connect:

GoTo Connect

GoTo Connect provides customer support via live chat, phone, and a self-service knowledge base. Support teams are generally responsive during setup and training.

However, some users express frustration with the increasing reliance on AI-based responses and difficulties reaching a live agent for urgent issues.

• What they love: Reliable, feature-rich, and great for mobile and hybrid teams. Long-term users appreciate the responsive support and ease of onboarding, especially for remote work. Transcriptions, app flexibility, and affordability are also highlights.
• What they don’t love: Some report slow customer service, difficulty reaching a real person, and overall frustration. A few experienced integration limits, clunky reports, or slow feature activation. Complaints include unexpected fees, contract auto-renewals, and fax or call drop issues.

G2 rating: 4.4/5.0

Goto handles all of our store needs. It is extremely user friendly and I love that everything can be adjusted automatically by us using the admin dashboard. Additionally the cohesion with the app is an absolute must have. Our salespeople are always on the move so the fact that the phone system can be used on our cell phones is a lifesaver and a must have for our business.
Read the full review

MightyCall

MightyCall offers support through live chat, email, and a detailed help center. Customers on all plans can reach a real human, and response times are often under 15 minutes. Many users say the team is patient, proactive, and especially helpful for smaller businesses without in-house IT support.

• What they love: Users appreciate MightyCall’s quick, helpful support, smooth onboarding, and easy-to-navigate interface. It’s simple to set up, works well across devices, and fits into daily workflows without hassle. Teams also like the reliable performance and flexibility for remote or hybrid setups.
• What they don’t love: Criticism focuses on occasional bugs. The mobile app can lag, especially after updates. Voicemail transcription lacks accuracy, and some users find SMS limits and billing terms unclear.

G2 rating: 4.5/5.0

George A. Small-Business (50 or fewer emp.)

6/11/2025 "Fantastic Experience with MightyCall – Great Product & Support! We’ve recently started using MightyCall, and it’s already proven to be a great decision for our team. The platform is incredibly easy to implement—we were up and running in no time with minimal setup. The onboarding process was smooth, and the instructions were clear, making it ideal even for those who aren't very tech-savvy. One of the standout benefits has been the seamless integration with our existing tools and workflows. MightyCall fits effortlessly into our daily operations, and it’s become a key part of our communication strategy. We use it daily, and it consistently delivers reliable performance without any hiccups. Beyond the product itself, the customer support has been outstanding. The staff are friendly, knowledgeable, and always ready to help whenever we have a question or need assistance. Their guidance during setup and follow-up support have really made a difference. In short, MightyCall is a robust and user-friendly solution that’s easy to integrate, simple to use, and supported by a truly helpful team. We’re very satisfied and would definitely recommend it to any business looking to streamline their communication." Read full review on G2

Both services are highly rated, but MightyCall has a slight edge when it comes to live, responsive customer support.

Which one is right for your business?

So, when it’s MightyCall vs GoTo Connect, the right choice depends on your needs and team structure.

GoTo Connect is best for

• Larger teams or growing businesses that can handle a flexible, custom-priced plan rather than fixed, upfront rates.
• Organizations with in-house IT or admin support that can manage more complex setups and want deep control over features and call routing, such as a multi-location service provider or a call center.

MightyCall is best for

• Small to midsize teams looking for an affordable, no-fuss phone system that’s quick to launch and easy to manage, like local clinics, freelancers, or home service providers.
• Teams with minimal tech backgrounds who need clear billing, solid support, and intuitive tools that “just work”.
• Hybrid or remote teams that rely on consistent call quality and want to stay connected across devices without overcomplicating their workflows.
• Businesses that operate inbound and outbound call centers. MightyCall suits organizations that handle high volumes of customer communications and need a reliable, scalable platform.