Aircall vs MightyCall

What is Aircall?

Aircall is a contact center solution that supports remote communication, integrates with popular business tools, and helps teams track performance. Founded in France in 2014, the company now has offices in Paris, New York, and other major cities on several continents. It supports businesses with distributed teams across the globe.

What is MightyCall?

MightyCall offers enterprise-level call center software that’s tailored specifically for medium‑sized businesses.

Founded in 2013, MightyCall is a robust communication platform designed for businesses that need reliable, efficient, and scalable solutions. It delivers advanced features like intelligent call routing, real-time analytics, and multi-channel support, all without the need for complex hardware or dedicated IT staff. With an intuitive interface and fast setup, MightyCall keeps teams connected and business operations on track regardless of location.

Key differences between Aircall and MightyCall

Let’s break down Aircall vs MightyCall.

Auto dialers

MightyCall provides a powerful suite of dialer tools that help sales and support teams work more efficiently by reducing downtime and automating the calling process.

• MightyCall offers preview, progressive, and predictive Preview and power dialers come with the Power plan, and the predictive dialer is included in the Enterprise package.
• They support calling lists of up to 1 million contacts, which is ideal for large campaigns.
• Built-in answering machine detection helps agents avoid wasting time on voicemails by connecting only with live recipients.
• MightyCall also includes National Do Not Call List integration to ensure compliance, plus advanced campaign analytics at no extra cost.

Unlike MightyCall, Aircall doesn’t offer these advanced dialing options, which is a major drawback for businesses that rely heavily on outbound calling. They lack Do Not Call List integration and answering machine detection, and charge extra for analytics. Additionally, Aircall caps contact databases at 1,000 and only allows individual agents to create their own lists, which limits scalability.

Advanced call routing tools

Aircall provides essential call center tools like standard IVR and basic call routing that cover most business needs. However, their features don’t offer the same depth of customization or multi-level call menus that some companies might require.

Compared to Aircall, MightyCall includes a more robust call flow designer that lets businesses build complex, multi-level phone menus and customize call routing without needing any coding skills. They also offer automatic call distribution, call queues, and VIP/blocklist routing, which makes handling high call volumes smoother and more efficient.

Integration ecosystem

Comparing MightyCall and Aircall, the former offers a wider range of integrations. There are over 100 options that cover almost every business need—from CRM, customer support, and help desk tools to e-commerce, payments, sales automation, and more. It also connects with solutions for HR, workforce management, live chat, SMS, surveys, and quality assurance. Recently, Aircall introduced AI voice agent capabilities, expanding its ecosystem with automated customer service options.

MightyCall focuses on the key integrations that many businesses rely on, like HubSpot, Salesforce, Zoho, Balto, and Zapier. They also offer API access and CRM calling. However, the options aren’t as extensive as Aircall’s integration features.

Role-based access

With role-based access, you can assign roles such as call center agent, supervisor, admin or a custom role to make it easier to manage permissions across your team. Everyone sees only what they need, which keeps things streamlined. Aircall covers the basics well, but it’s rather limited when it comes to customizing access levels.

Unlike Aircall, MightyCall offers more flexibility here, with a more detailed roles and permissions system that supports complex team setups. The difference between MightyCall and Aircall is the added level of control.

MightyCall and Aircall similarities

Looking at Aircall and MightyCall more broadly, both cover the core features needed for smooth business communication. Here’s what they have in common.

Call recording & monitoring

Both platforms let you record calls and monitor them in real-time, which is especially useful for training and quality control. Managers can listen in, coach team members, or review past conversations to ensure everything stays on track.

Ring groups & call queues

Whether you’re routing calls to specific departments or holding them in a queue during busy hours, both Aircall and MightyCall handle these scenarios well. You can organize teams into ring groups and manage call flow to avoid dropped or misrouted communications. This should help you stay responsive even when call volume spikes.

Business messaging

Both support SMS and MMS, which lets teams send and receive messages alongside voice communication. MightyCall includes business texting across all plans with no additional fees. Aircall’s messaging features may require third-party integrations, depending on your setup. Both platforms support messaging history, which allows teams to keep track of conversations across channels.

Unlimited concurrent calls

Both services support concurrent calls on a single phone number, which allows multiple agents to handle communications simultaneously. This setup works especially well for teams that experience spikes in call volume.

Voicemail management

MightyCall offers voicemail-to-email and automatic voicemail transcription, which enhance how businesses manage missed calls, and so does Aircall. These allow teams to quickly read messages instead of listening to each voicemail, which improves responsiveness and saves time.

Call analytics & reporting

Detailed call analytics help you track performance, monitor call volume, and understand team activity. With both cloud-based call centers, you can view metrics like call duration, wait times, and missed communications to spot trends and improve service.

MightyCall goes a bit further with more advanced analytics built in at no extra cost. Compared to MightyCall, Aircall requires a paid add-on for deeper reporting. Still, both give you key insights.

Comparing MightyCall and Aircall pricing & plans

Here are the key differences between the two platforms in terms of pricing, plan structure, and what you get for your money.

Aircall pricing

*Prices are current at the time of article publication

MightyCall pricing

*Prices are current at the time of article publication.

MightyCall starts off more affordably with its Core plan. The higher tiers add useful call center features and dedicated support without increasing the price too much. Aircall, in comparison, comes with a higher cost per license. However, businesses that need deep CRM integrations and advanced sales tools might find value in what it offers.

See MightyCall in action –
schedule your personalized demo with our amazing team

Book Demo

Aircall or MightyCall: which service is safer?

Aircall relies on TLS 1.2 and AES 256 encryption for data in transit and at rest, uses AWS’s highly certified infrastructure, and offers advanced features like SAML authentication, caller ID protection, and call encryption via TLS/SRTP. The AI features include data anonymization to protect privacy.

MightyCall also employs 256-bit encryption, supports PCI-DSS Level 1 compliance for payments, STIR/SHAKEN to prevent spoofing, two-factor authentication, and end-to-end encryption. Overall, it’s a solid choice for secure voice and payment handling.

Difference between Aircall and MightyCall user support and satisfaction

Aircall

Aircall offers 24/7 live chat, email, phone support, and a help center. Some users find Aircall’s support frustratingly slow and difficult, especially when trying to update account details or resolve billing issues. Others praise Aircall’s 24/7 availability and responsiveness, which creates a split perception of the service.

G2 Rating: 4.3/5

• What users like: Easy to use, intuitive interface, good call quality, smooth integrations (HubSpot, Monday.com), efficient for sales and support teams
• What users don’t like: Occasional app slowdowns and disconnections, mobile app lag, integration glitches, audio lag

The interface is generally user-friendly, and the call quality is reliable as long as the internet connection is strong.
Aircall can be costly for small businesses, and call quality may suffer with poor internet. Limited offline functionality, occasional integration glitches, and reliance on third-party tools for advanced features can also be inconvenient for some users.
Read the full review on G2

MightyCall

MightyCall, compared to Aircall, offers consistently reliable and approachable customer support, with fewer reports of delays or difficulties. The platform provides live chat, email, and phone support during business hours, along with personalized onboarding assistance.

G2 Rating: 4.5/5

• What users like: Friendly for non-technical users, fair pricing and great overall performance, responsive and helpful customer service, especially appreciated during onboarding or troubleshooting
• What users don’t like: Minor bugs & limits, easy to accidentally break call routing settings

Wayne P. 1 Small-Business (50 or fewer emp.)

04/12/2025 "Great response from all the folks at MightyCall. Pretty simple to setup and if you need help the chat feature provided nearly immediate response. Had a few problems with the 'porting' of our number but they solved them. Impressed with the ease of use and features of the platform." Read full review on G2

Comparing Aircall and MightyCall, Aircall may offer 24/7 support, but user experiences are hit or miss—some get quick help, but others struggle to fix even simple issues. With MightyCall, support is more consistent and dependable.

Which one is right for your business?

Now that we’ve looked at the differences between these call center platforms, it’s clear they focus on slightly different needs and budgets. Here’s where MightyCall vs Aircall perform best.

Aircall is best for

Aircall suits businesses with deeper pockets that need a phone system designed to fit into their existing setup. It’s aimed at larger teams looking for basic call management options.

MightyCall is best for

MightyCall, in comparison, works well for growing teams and small businesses wanting a simple, easy-to-use phone system. They offer smart tools, such as call queues, call routing, auto dialers, call recording, and analytics, and they’re all easy to use and affordable.