Long gone are the days when you had to hire people to physically sit in a call center and answer phones. Back then, you had to pay agents whether they were needed or not, along with the costs of renting the physical call center space and other expenses.
Ever wondered what goes through customers’ minds when they call in and are put on hold by your company’s virtual receptionist?
Knowing this will help you better conceptualize voice recordings for the times they have to wait for an operator to speak to.
We already know how much first impressions are formed by something as simple as a voice recording. Plus, it’s no mystery that customers have their “antenna” up and are looking for clues or signs of how competent a company is when they call in. A recorded phone message, while they are put on hold, is key to this process of constant evaluation.Continue Reading Article >
People want to talk to people. That’s why they call in when they have a problem. Sure, there is always e-mail or social media, but neither carries the immediacy and emotiveness of a one-to-one conversation on the phone.
That’s also the reason why it makes a lot of sense for companies use professional recordings on their virtual phone systems to answer a customer calling in.
As first impressions go, a well-received greeting is critical to how a customer perceives your company.Continue Reading Article >
Growing up, and then again in the army, I was always taught to be accountable to people depended on me.
What matter was not whether or not it was my fault, but whether we were able to fulfill my responsibilities to those who counted on me. So here am I, hat in hand, to apologize for what I now call Black MightyMonday. Allow me to explain.
Is your enterprise taking advantage of marketing automation?
If not, you’re far from alone. Even though the field of marketing automation is growing rapidly, only 3 percent of non-technology companies are actually deploying the technology, according to a January 2014 VentureBeat report.
If you have followed the MightyCall blog for any length of time, you will know by now that we are big on creating a great first impression with the people who call you on your toll-free or local number.
This article is for those of you who are sold on the concept, and are ready to get started.
Before you get professional voice greetings recorded by a voice actor, you’re going to need to do a little research and also, to write a script.
Here are a few tips that can help you get started:Continue Reading Article >
In the last installment with Jim Basingame from The Small Business Advocate, Stijn talks about the connectivity landscape and how the call center has come a long way from the days of beepers and plain cell phones.
In the second round with Jim Blasingame from The Small Business Advocate, Stijn talks about how today companies still pay thousands of dollars to route calls with the technology not having advanced much and how MightyCall provides affordable enterprise capabilities for small businesses such as call recording and conferencing.
CMO of MightyCall Stijn Hendrikse is interviewed by Jim Blasingame from The Small Business Advocate about MightyCall.
Everyone’s been put on hold on the line before. Yet, not every company knows very much about these voice recordings that greet customers when they first call in over the phone.
How often are people put on hold, for starters? How long do they stay on the line? And do such messages actually generate real sales?
Many companies have a vague idea of the answers. Those that have been in the business long enough should know their customers well. Still, there are some facts that will surprise even the best-run call centers in the country.Continue Reading Article >