How Small Businesses Can Offer Proactive Customer Service

August 25, 2014

Proactive Customer Service

Remember the days of proactive customer service?

Your favorite neighborhood restaurant might call to let you know about their upcoming Valentine’s Day special. Or the local pharmacist would phone to let you know your prescription is ready and ask if you want it delivered.

Such proactive customer service may seem as quaint as a rotary-dial phone. But it’s still possible today, even for small businesses—and customers want it.

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Thinking Differently About Staffing a Small Business Contact Center

August 21, 2014

Small Business Contact Center Illustration

Long gone are the days when you had to hire people to physically sit in a call center and answer phones. Back then, you had to pay agents whether they were needed or not, along with the costs of renting the physical call center space and other expenses.

Thanks to the Internet and virtual phone systems, you have more flexibility than ever before in how you staff your small business contact center.Continue Reading Article >

How an Auto-Attendant Can Boost Customer Experience

August 21, 2014 Big Robot with Thumbs Up: Virtual Receptionist

Ever wondered what goes through customers’ minds when they call in and are put on hold by your company’s virtual receptionist?

Knowing this will help you better conceptualize voice recordings for the times they have to wait for an operator to speak to.

We already know how much first impressions are formed by something as simple as a voice recording. Plus, it’s no mystery that customers have their “antenna” up and are looking for clues or signs of how competent a company is when they call in. A recorded phone message, while they are put on hold, is key to this process of constant evaluation.Continue Reading Article >

Sound Like a Big Company With A Professional Phone Greeting

August 20, 2014 Gain Instant Credibility With A Professional Phone Greeting - Welcome Mat With Dog

People want to talk to people. That’s why they call in when they have a problem. Sure, there is always e-mail or social media, but neither carries the immediacy and emotiveness of a one-to-one conversation on the phone.

That’s also the reason why it makes a lot of sense for companies use  professional recordings on their virtual phone systems to answer a customer calling in.

As first impressions go, a well-received greeting is critical to how a customer perceives your company.Continue Reading Article >

An Update Regarding The Service Disruption on Aug 18 

August 19, 2014 MightyCall Keeps Your Customers Connected to Your Business

Growing up, and then again in the army, I was always taught to be accountable to the people who depended on me.

What matter was not whose fault it was, but whether I fulfilled my responsibilities to those who counted on me. So here am I, hat in hand, to apologize for what I now call Black Monday. Allow me to explain.

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Are You Missing the Marketing Automation Boat?

August 18, 2014

Marketing Automation

Is your enterprise taking advantage of marketing automation?

If not, you’re far from alone. Even though the field of marketing automation is growing rapidly, only 3 percent of non-technology companies are actually deploying the technology, according to a January 2014 VentureBeat report.

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Three Things to Consider Professional Voice Greetings

August 18, 2014 Professional Voice Greetings Can Improve Your Business

If you have followed the MightyCall blog for any length of time, you will know by now that we are big on creating a great first impression with the people who call you on your toll-free or local number.

This article is for those of you who are sold on the concept, and are ready to get started.

Before you get professional voice greetings recorded by a voice actor, you’re going to need to do a little research and also, to write a script.

Here are a few tips that can help you get started:Continue Reading Article >

Coming A Long Way In Connecting With Customers

August 17, 2014

social_network_istock

In the last installment with Jim Basingame from The Small Business Advocate, Stijn talks about the connectivity landscape and how the call center has come a long way from the days of beepers and plain cell phones.

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Cloud Based Contact Center: How Do They Work?

August 16, 2014

Cloud Based Contact Center

In the second round with Jim Blasingame from The Small Business Advocate, Stijn talks about how today companies still pay thousands of dollars to route calls with the technology not having advanced much and how MightyCall provides affordable enterprise capabilities for small businesses such as call recording and conferencing.

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Are You Ready For A Cloud-Based Call Center?

August 15, 2014

Data-Center-cloud-630x420

CMO of MightyCall Stijn Hendrikse is interviewed by Jim Blasingame from The Small Business Advocate about MightyCall.

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