Top 10 Customer Service Tips: How to Be at Your Best On a Call

 

Customer Service Tips

A Comcast customer retention service rep recently showed the world how not to talk to customers on the phone. The recorded conversation between the Comcast customer and service rep went viral partly because so many people have had miserable customer service calls. And as we all know, misery loves company.Continue Reading Article >

Top 5 Reasons Why Customer Support Calls Still Rule

Customer Support

In this era of instant communications, it’s so easy to jet off an email or text message or post updates to social media. And so, when the phone rings, it can seem like an unwanted interruption. In fact, some researchers believe telephone calls will be reduced to just 5 percent of all business communications by 2015.

But a phone conversation, especially with customers and prospects, continues to be one of the most important forms of communication. Here are five reasons why customer support is often best delivered by phone.Continue Reading Article >

How to be a Moonlighting Entrepreneur Despite a Sucky Job

Have you ever imagined what the last day of your full-time job will be like?

You know, that day when you finally quit, because your side business as a moonlighting entrepreneur is bringing in a full-time income.

The day when you’re walking out of your bosses office, with two middle fingers up in the air, and a giant smirk stretched across your face.

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What Old(er) People Need to Know on Selling to Gen Y [infographic]

It’s official! The Generation that grew up with Disney movies, Barney, and Hocus Pocus every Halloween has finally grown up and are now the generation that is entering the job market. Acclaimed to be the biggest generation after baby boomers, Millennials aren’t force to be reckon with when it comes to their spending dollars and the ability to cause major chaos to a brand.

Aside from their willingness to spend as youngsters in general, they have extreme high standards when it comes to customer service. They’ve been raised on the internet and are huge when it comes to embracing smartphone technology.

Technology in general has highly raised the stakes when it comes to customer service as it’s generally fast, personalized, transparent and has a good level of control from the customer (1). Aspects of customer service that are no longer optional for business, it’s a must!

This generation isn’t “wowed” by technology (1) and everything that was amazing and innovative ten years ago is now part of the typical life of a millennial. If diamonds are a girl’s best friend, then a smartphone is the vowed down married spouse of a millennial. Generally it’s their life from shopping, music, coupons, navigation, and, let’s not forget, socialization.

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The Top 5 Mistakes Small Businesses Make on Social Media

Laptop with Social Media

Social media can be an effective sales and marketing tool for small businesses. But are you using it wisely?

About 80 percent of small businesses are using social media to find new customers and grow revenue, according to a LinkedIn survey. Of the fastest-growing small businesses surveyed, 82 percent said social media helps them generate new leads.Continue Reading Article >

A/B Testing Method to Successful Online Flirting

 

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As my father would say to me going through the growing pains and the first world struggles of middle school and puberty, “son there comes a time in every man’s life where he feels the need to look for a woman.”

This goes just as equally for the men as it does for the females in that we all feel the need for partnership. Just like the thought of winning the lottery, it’s wishful thinking that the right person will eventually come in your life sweeping off your feet.

Rather than wish for it to happen, you’ll have to obviously go out there and chase after your prince charming or the girl of your dreams and expectations.Continue Reading Article >

Roofers Come Up Tops With a Virtual Phone System

Roofers score with virtual phone system

“For a small company like ours, we were able to put a professional greeting on a sophisticated phone system, and this immediately gives us a lot of credibility when prospective customers call.”

- Jose Vasquez, President, Mainland Roofing

It’s one thing to do quality work and impress customers. It’s quite another to do it so well that they rave about you to their friends.

And when those referrals come, the worst thing any business can do is to miss them.

Those two related business best practices are principles that have helped Mainland Roofing grow from a small outfit to the 20-person organization it is today.Continue Reading Article >

How Small Businesses Can Deliver Great Customer Experience

Customer Experience

A lot of small businesses struggle to keep up with customer phone calls. When you have limited staff and resources, it’s hard to be available to customers when they need you.

But make no mistake. Consumers today demand a great customer experience. And when they don’t get it, they’re increasingly vocal about it—sharing their discontent on Facebook, Twitter and other social networks.Continue Reading Article >

E-tailer Saves Money With Virtual Phone System

Virtual Phone System saves money for Greek Superstore

“MightyCall saves us money, so that was the clear choice for us. With MightyCall’s Virtual Phone System, I could be working from home, or be on a beach, and still take all my calls and not miss any customers.”

- Sevasti Panagiotopoulos, General Manager, Greek Superstore

By ditching its pricey business phone lines and using MightyCall’s virtual phone system instead, e-tailer Greek SuperStore saves more than $150 every month.

The e-tailer sells a wide variety of adult and children’s apparel, books, music and even concert tickets through its website. It also has a retail store in Astoria, NY.

Sevasti Panagiotopoulos, the General Manager of Greek SuperStore, said that with MightyCall’s rich call management features and affordable value-added plans, her company can serve customers and reduce operating costs at the same time.Continue Reading Article >

A Virtual Phone System Power Users Love

Virtual Phone Systems for Power Users

“With MightyCall, I can just log in and quickly re-route all my calls in seconds to the cell network with the best coverage, so it doesn’t matter if I am using my AT&T or  Verizon number.”

- Jon Berry, Owner, Green Olive Tree

Trust, reliability and great customer service are three things that Green Olive Tree and its owner, Jon Berry, stand for. They also happen to embody what MightyCall’s virtual phone system is all about.

Green Olive Tree, a company that designs and implements hosting solutions for small businesses, was started through Berry’s lifelong love for computing and a belief that technology could help businesses run by the average Joe.Continue Reading Article >