Inbound Call Center Software Designed for SMBs

What is MightyCall?

MightyCall combines professional call center software with user-friendly features designed for small and medium-sized businesses. Our cloud-based system requires no hardware, providing powerful functionality with simplicity.

Our seamless setup, straightforward interface, and exceptional support ensure even the smallest teams can efficiently manage their communications.

10,000+ SMBs trust MightyCall with their business communications

Inbound call center features

Customizable call routing

Create unique call flows using a no-code designer

IVR and workgroups

Customize call flows with multi-level voice menus and workgroups

Call queueing

Prevent missed calls by holding incoming calls in a line

Call recording

Check and store all call recordings

Live call monitoring

Supervise ongoing calls through call listening, whispering, or barging

Local presence

Boost connection rates by automatically displaying caller IDs that match your contacts' local area codes

Call log

Keep track of all your call data in one place and download analytics

Call notes

Write follow-ups, updates, and important details about cases

View all Mighty Features

Reliable service to keep your
customers happy

MightyCall is continuously recognized as a G2 Leader at 4.5 stars due to its reliable & intuitive nature, exceptional customer support, and ease of setup

MightyCall user ratings:

4.5 /5

on G2

4.0 /5

on Trustpilot

8.0 /10

on TrustRadius

4.0 /5

on Capterra

Why SMBs choose MightyCall as their Call Center Software

Set up and go

MightyCall is user-friendly, allowing SMBs to set up and manage their call center operations within minutes. Its intuitive interface ensures quick adoption by staff, reducing the time and resources spent on training.

Communicate with your clients

Manage the flow of both incoming and outbound calls and improve your performance. MightyCall enables direct communication with your clients, ensuring that every call is a step towards stronger customer relations.

Collaborate with your team

Upgrade your teamwork and direct calls to team members based on their expertise and availability. MightyCall’s features support real-time collaboration within your team, facilitating a more organized and productive work environment.

Supervise your agents

Oversee your agents’ activities and guide them towards improved performance. With MightyCall, you can monitor calls in real-time, offering immediate feedback and coaching to ensure high-quality interactions.

Integrate our virtual phone system
with your favorite apps

Explore all integrations

Got questions?

Our customer care team is standing
by and ready to help you!

+1 (888) 256-8312 ext.2

support@mightycall.com

Open chat

Submit a ticket

FAQ

What is an inbound call center?

Inbound call centers are call centers which handle inbound calls, as opposed to both inbound and outbound. These call centers can answer questions, help callers pay their bills, or take comments and complaints. When combined with modern technology, they can be extremely effective methods of satisfying customers.

Can I keep my existing phone numbers?

While it depends on the inbound calling solution you have picked, generally speaking you can port your numbers over to your new company, though it may depend somewhat on the company you are transitioning away from.

How to choose a plan, if an inbound call volume is unknown yet?

While you should try to gather as much information as possible about your future potential call volume, you cannot predict all events to come - which means that you should be proactive rather than reactive. Make sure to get plans which include the basic tools you will need so that you can prepare for surges.