Everything you need from a business phone without the fluff
Make lasting first impressions with IVR, custom greetings and a variety of numbers--local, toll-free, and vanity--to choose from
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With fantastic call service reliability and a super-slick smartphone app, you can control business no matter where work takes you
"Many hands make light work" is especially true thanks to collaborative features to help staff work together to handle customer requests
Voicemail and Voicemail-to-text
Your business’s last line of defense, voicemail will send you notifications, email you transcripts and save innumerable calls.
How does MightyCall’s voicemail work?
Our voicemail works the same way normal voicemail does in addition to visual enhancements to make everything easier to process. Plus, this—as well as voicemail transcription—is all built-into the service.
If you and your staff can’t (or don’t want to) answer an incoming call, the auto-attendant will route it to voicemail. This is especially useful for your business hour/non-business hour split; calls during non-business hours will go straight to voicemail after informing the caller about your work schedule.
Two things happen to voicemails: they are automatically converted to audio files for storage, and they are added to your activity queue for you or an employee to appropriately handle. This way no voicemail is ever left unanswered.
Visual voicemail is the feature in your MightyCall profile that cleanly displays all the information about your voicemails—information like who called as well as the time and duration of the call. You can access the audio and transcription from this screen and can even respond to your voicemails straight from this section.
What is Voicemail-to-text transcription?
MightyCall’s virtual phone system has voicemail-to-text transcription.
When a customer leaves a voicemail, MightyCall automatically transcribes the audio to text. You will then receive an e-mail notification about the voicemail, including the transcribed text.
This is great for increasing your productivity. You can take a quick look at the text and decide if the voicemail is urgent or not. In addition, you can search voicemail transcripts right in your email.
Storing and retrieving voicemails
Every member of your team can have a dedicated voicemail box.
Every voicemail goes into the MightyCall cloud and is accessible through your MightyCall account and the MightyCall mobile app. You can search for callers too to make finding a specific one even faster.
As soon as a customer leaves a voicemail, you’ll receive an email notification about it with the transcribed message and a link to download the audio file.
How to get Voicemail transcriptions via Email
Luckily, Voicemail-to-text is an automatic feature, but is only available on our Standard and Ultimate plans. If you do have one of those plans though, everything is set up the minute you subscribe to MightyCall. For each individual voicemail you receive, you’ll get an email notification with the text and basic information of that voicemail.
As mentioned above, you can set up voicemails for every extension you have. To do this, just invite your colleagues to the system from your MightyCall profile and then set them up with their own extension—their voicemail will be attached.
If you want to deactivate this feature, you can do so by clicking the deactivation note at the bottom of those voicemail-to-text emails or by turning off the feature via the settings page on your profile.
What are the benefits to using voicemail?
The main benefits to using visual voicemail are the time saved and extra organization. You won’t have to dig through your call records listening to voicemails since everything is lined up chronologically for you. With all of your voicemails in one place and mapped out visually instead of just globs of text, it’s easy to keep track of everything.
With both audio and transcripts provided, you have a quick way to check what’s going on with business too. If you don’t have time to listen to the audio, just give the transcript a glance and decide whether you need to immediately respond or not.
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