Why MightyCall is the Best Alternative to Grasshopper

Edmund Tee
Edmund Tee
12 September 2014 Business Insights, Case Study

Updated: 2017.02.02

In this article we cover:

  • Things to consider when selecting a virtual phone number provider;
  • Why MightyCall’s pricing policy is better than Grasshopper’s;
  • What MightyCall features Grasshopper lacks;
  • Why choose MightyCall over other providers.

Virtual phone number services: MightyCall vs. Grasshopper

Once you’ve decided to subscribe to a virtual phone system, it is only wise to assess all the solutions available on the market. The problem is that the market is filled with service providers of varying quality, functionality and pricing. In such a competitive environment, making a good choice implies carrying out an extensive research with hours of time spent on commercial websites carefully reading things in small print and under asterisks. In this article we’ll give basic guidelines on choosing a call-processing system. We’ll also compare MightyCall with its major competitor, Grasshopper. Hopefully, this will save you a bit of time and effort.

MightyCall is the best alternative to Grasshopper

Call management system for small business: things to consider

Your business is unique, as are your demands. Before subscribing to a virtual business number service, write down basic information about your enterprise and make a list of functions you consider indispensable. Once on a provider’s website, use this list to distinguish important features from those irrelevant to your operation. It will also help when deciding on a pricing plan: you don’t have to pay for features you will never use. To get an idea, here are some things to consider:

  • Call load. Depending on the size of your business and the field of work, you will get different volumes of incoming calls to your virtual phone number. Service providers generally offer multiple rating plans with included minutes/messages and a package of features. Try finding the most suitable one for your needs, but bear in mind that in case your initial estimate is incorrect or if your business grows, there should be a painless way to amend the package or switch to another one the next month.
  • Extensions. Multiple extensions allow to forward calls by means of a short “tail” following the main business number. For now, it is the most convenient way for your clients or employees to keep in touch with different divisions of your company directly. It makes communication efficient and flexible. In case you are not a sole entrepreneur, consider providers which don’t charge for additional extensions.
  • Complexity. A typical virtual call-processing system is quick and easy to deploy because it doesn’t require dedicated equipment. Using and configuring the system is another story, though. You don’t want to spend hours poring over manuals or trying to make some sense by trial-and-error, do you? Opt for providers who offer clear explicit instructions on the matters you find important. It’s even better if their website offers video instructions and a customer support team is ready to help. By the way, there’s no need to take a provider’s easy-to-use claims for granted ― many of them offer trials or demo versions. Don’t hesitate to give them a try.
  • Technical support. Nothing is perfect in this mundane world, so sooner or later problems occur even with the most stable systems. Make sure your provider has a professional support team and they are accessible and ready to assist with your requests. That’s why a large telecommunication company is not the best choice for small business owners. For them, the value of an individual customer is much less in comparison with smaller providers able to deal with your problem individually.
  • Protocols. Some private branch exchange providers are limited to using PSTN (Public Switched Telephone Network) ― conventional landlines which offer exceptional reliability and don’t depend on internet connectivity. Other virtual phone systems utilize the VoIP protocol, which allows supporting real-time voice conversations over the Internet. Naturally, the stability and sound quality of such services is dictated by your bandwidth. On the other hand, VoIP is cheaper and offers much more functions. Sophisticated virtual phone number providers support both of these protocols, which spares you the trouble of choosing and grants versatility.
  • Mobile support. If your staff is constantly on the run, ensure it is possible to reach them via their personal smartphones. Check for such features as mobile applications for desired operation systems and call routing to mobile phones. Extended mobile functionality like to-do lists, immediate task assignment and social media integration are also immensely useful.

Comparing MightyCall and Grasshopper

Grasshopper is deemed to be MightyCall’s number one competitor. Both systems have been working in the same niche for a long time, providing virtual phone numbers and associated call-processing tailored to small and medium business owners. The core functions are very similar: local business numbers (toll-free and vanity number as an option), call forwarding, an interactive automated attendant, mobile apps, etc. The entry-level pricing also seems comparable, but there are some substantial differences as you scale up your system.

Getting more for paying less

In terms of entry-level rates, Grasshopper seems more advantageous (it’s $12 versus $19.99) at first glance, but a closer inspection reveals one interesting detail: Grasshopper doesn’t include any talk minutes (and they charge 6 cents per minute), whereas MightyCall offers 500 minutes for free (that’s 30 dollars at Grasshopper’s rates). It appears that MightyCall’s Basic plan is closer to Grasshopper’s second level, but the latter is $5 more expensive with the same number of minutes.

As the monthly rates grow, Grasshopper offers increased talk minutes, just like MightyCall. However, the business SMS feature is an extra $10 a month, whereas we include it as part of our Standard and Ultimate plans. As for middle range, Grasshopper’s Grow plan costs as much as MightyCall’s Standard. The difference is again in minutes ― 2000 vs. 3000 minutes + 500 messages ― and available local/toll-free numbers (2 vs. 3). Top-rate tiers differ in a similar fashion: Grasshopper’s Max will cost you twice as much as MightyCall’s Ultimate, with 10,000 talk minutes in both cases. What’s more, MightyCall offers a broader range of functions.

For example, among the other things, MightyCall offers the flexibility to configure how your team receives calls on all the pricing plans. At no additional fee we include 4 call distribution options (simultaneous ringing all the phones, going in circle, predefined sequence or to the freest team member). Grasshopper includes only one ― sequential. The second one (simultaneous) is available at a whopping $10 a month. Thus, in terms of expenses, MightyCall has the edge over its competitor.

Functions we have and they don’t

In contrast to Grasshopper, MightyCall offers enhanced website integration with an exclusive Contact Us page and Click-to-Call widget. Contact Us widget serves as an attractive on-site business card. In an easy-to-read format, it includes vital contact information such as your business number, address, email, social network info and so on. Additionally, you can pinpoint your location and mark driving routes on a map and add up to six images to the integrated gallery.

Needless to say, the widget is optimized for use on mobile devices and works seamlessly with our Click-to-Call. The latter relieves your site visitors of the task of writing down your contacts or dialing the number. Click-to-Call enables them to call with your office via VoIP, send a call-back request or an email.

Calls from the widgets can be routed to any desirable location, while messages appear on the Multichannel Activity Dashboard along with missed calls, voicemails, emails and mentions or direct messages from Facebook and Twitter. Activity Dashboard is also an exclusive feature. Accessible either from a web interface or a mobile app, it allows to sort out communicational activities according to their urgency level. Then you can assign them to your subordinates/partners and issue to-do lists. Of course, detailed statistics are also included.

The next thing is even more important than staying connected to social media and your website. Grasshopper lacks IP telephony. Sure, conventional telephone lines are independent of bandwidth, but for some setups softphones are more preferable (first thought ― they don’t require telecom equipment), so robbing clients of flexibility isn’t great. Luckily, you have MightyCall. And MightyCall has VoIP.

Both MightyCall and its rival offer voicemail transcription for additional fee. But Grasshopper ― surprisingly ― is unable to record calls. Our clients can do it and lots of them actually use this feature, because recorded calls are hard to overestimate, when it comes to training your support staff and analyzing their performance.

And last but not least: MightyCall’s automatic call distribution system is designed with a reasonable business setup in mind. Grasshopper’s is oversimplified. There, the subscribers can only set hours to route callers to personal extensions. Our system is different: by means of an intuitive flow-chart, it is possible to configure a routing tree, which will behave differently depending on time, day of the week and availability of team members.

At that, MightyCall virtual phone system’s functional is to some extent wider than that of the competitor. While it’s true that some customers won’t even notice the difference, it’s also true that other clients fill find them vital.

Why MightyCall is the best alternative to Grasshopper

best alternative to Grasshopper

“MightyCall was more flexible and better value than Grasshopper, and allows our business to be mobile and the team to work virtually, which is our main goal. Because our business is 99% internet-based, we don’t need a fixed location nor the costly infrastructure that includes fixed phone systems and staff needed to man the phones, as all these add to our operational costs.”

— Drew Fortner, Owner, Skagway Shore Tours

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But remember here's a special offer.
Our standard plans limit the number of account users and phone extensions, but for you we've increased the number of account users/extensions.

Since the day it was established, MightyCall’s staff has been working hard to keep up with the ever-growing communicational demands. We take pride in offering the top-shelf service and features at a fair price. Every day we help thousands of budding entrepreneurs and long-established small business owners alike to save billions dollars’ worth of communication overheads. Even as you read this article, our development team is designing new features to improve your accessibility and save your time. We sincerely hope that our product will help your business flourish.
In case our product lacks a feature you consider useful, let us know ― we’ll put it on our to-do list.

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