Why MightyCall is the Best Alternative to Grasshopper
In this article we cover:
- Things to consider when selecting a virtual phone number provider;
- Why MightyCall’s pricing policy is better than Grasshopper’s;
- What MightyCall features Grasshopper lacks;
- Why choose MightyCall over other providers.
Virtual phone number services: MightyCall vs. Grasshopper
Once you’ve decided to subscribe to a virtual phone system, it’s only wise to assess all the options available on the market. The problem is that the market is filled with service providers of varying quality, functionality, and pricing. In such a competitive environment, making a good choice requires doing extensive research with hours of time spent on commercial websites carefully reading things in fine print and under asterisks.
In this article we’ll give basic guidelines for choosing a call-processing system. We’ll also compare MightyCall with its major competitor, Grasshopper. Hopefully this will save you a bit of time and effort.
Things to consider when selecting your service provider
Your business is unique, as are your demands. Before subscribing to a virtual business number service, write down basic information about your operation and make a list of functions you consider indispensable.
When you visit a provider’s website, you can use this list to filter features you do and don’t need, which will help you decide on a pricing plan too: why pay for stuff you’ll never use? To get an idea, here are some essential things to consider:
- Call load. Depending on the size and sphere of your business, you will get different volumes of incoming calls to your virtual phone number. Service providers generally offer multiple rating plans with included minutes/messages and a package of features. Try finding the package best for you, but there should be a painless way to switch plans if your needs change.
- Extensions. Multiple extensions allow you to forward calls by means of a short “tail” of the main business number. It is the most convenient way for your clients or employees to keep in touch with different divisions of your company and makes communication efficient and flexible. If you are not a solo entrepreneur, consider providers which don’t charge for additional extensions.
- Complexity.A typical virtual call-processing system is quick and easy to deploy because it doesn’t require any dedicated equipment. Using and configuring the system is another story, though. You don’t want to spend hours poring over manuals or trying to make some sense by trial-and-error, do you? Opt for providers who offer clear instructions on the matters you find important. It’s even better if their website offers video instructions and a customer support team is ready to help. By the way, there’s no need to take a provider’s easy-to-use claims for granted ― many of them offer trials or demo versions. Don’t hesitate to give them a try.
- Technical support. Nothing and no one is perfect, so sooner or later problems occur even with the most stable systems. Make sure your provider has a professional support team and they are accessible and ready to assist with your requests. This is why a large telecommunication company is not the best choice for small business owners. For them, the value of each individual customer is much less in comparison with smaller providers who can deal with your problem individually.
- Protocols. Some private branch exchange providers are limited to using PSTN (Public Switched Telephone Network) ― conventional landlines which offer exceptional reliability and don’t depend on internet connectivity. Other virtual phone systems utilize the VoIP protocol, which supports real-time voice conversations over the Internet. Naturally, the stability and sound quality of such services is dictated by your bandwidth, but VoIP is cheaper and offers many more functions. Sophisticated virtual phone number providers support both protocols, which spares you the trouble of choosing and grants versatility.
- Mobile support. If your staff is constantly on the run, ensure it is possible to reach them via their personal smartphones. Check for features like mobile applications and call routing to mobile phones. Extended mobile functionality like to-do lists, immediate task assignment, and social media integration are also immensely useful.
Comparing MightyCall and Grasshopper
Grasshopper is viewed as MightyCall’s main competitor. Both systems have been working in this sphere for a long time providing virtual phone numbers and associated call-processing tailored to small and medium business owners. The core functions are very similar: local business numbers (toll-free and a vanity number as an option), call forwarding, an interactive automated attendant, mobile apps, etc. The entry-level pricing also seems comparable, but there are some substantial differences as you scale up your system.
Getting more for paying less
|Price per month||$ 19,99*||$ 24**|
|Local or Toll-free numbers||2||1|
|Minutes Included||1 000||Unlimited|
|Existing number transfer||Yes, for free||$30|
|Text messages||Unlimited||$10 per user|
Set your availability to ‘available’ or ‘do not disturb’ to maximize your efficiency
|Custom main greeting||Yes||Yes|
Make & transfer calls to colleagues and PBX users quickly & easily
|Webphone for In/Out Calls||Yes||No|
Let visitors call you straight from your site
|Contact Us Widget|
All your essential contact info at a glance. Visitors can send you emails or even request callbacks
|Call Back Widget||Yes||No|
|Social Media tracking||Yes||No|
|International numbers||$10 extra||No|
|International Calls||Yes, pay-as-you-go||Per request ($500 deposit)|
|*Basic plan||**Solo plan|
For those getting their business started or keeping a small operation, the entry-level costs lean in MightyCall’s favor – $19.99 compared to Grasshopper’s $24. MightyCall’s value here is superior as well, offering 2 local or toll-free numbers to Grasshopper’s 1, and transferring your existing number for free—something Grasshopper charges $30 for. If you want text messages included in your plan, you’d need to pay Grasshopper an additional $10; MightyCall provides you with 15,000 text messages for free.
The mid-level plans—generally the most popular—clock in at $49.99 for MightyCall and $49 for Grasshopper. But again, Grasshopper charges you for additional services MightyCall provides with the package, such as text messaging and voicemail to text. What’s worse, Grasshopper’s international capacity is limited—they don’t provide international numbers and make you pay a Draconian $500 deposit if you need international calling. MightyCall offers international numbers at just $10, and we understand your needs, so you simply pay-as-you-go for international calling.
The biggest plans, MightyCall’s Ultimate costs $99.99 compared to the $89 cost of the Grasshopper’s Small Business plan. MightyCall’s Ultimate plan has features Grasshopper lacks — availability status, a webphone, softphone & hardphone support, social media tracking, and integrated API. Grasshopper’s Small Business plan is the only one which offers unlimited extensions—something every MightyCall plan offers.
The main difference in all of these plans is the amount of minutes provided. Grasshopper’s plans all offer unlimited call minutes, while MightyCall’s plans offer 1,000, 5,000, and 15,000 respectively. However, Grasshopper’s old planning system offered 500 minutes for the $24 plan, 2,00 minutes for the $49 plan, and 10,000 minutes for the $89 plan; their revised pricing system is merely a smokescreen to justify their exorbitant prices — MightyCall’s per minute value is still rock solid.
No matter what package you choose, MightyCall offers a broader range of functions including the flexibility to configure how your team receives calls. At no additional fee MightyCall includes 4 call distribution options (simultaneously ringing all the phones, going in a circle, a predefined sequence, or to the freest team member). Grasshopper includes only one ― sequential. The second one (simultaneous) is available for an extra $10 a month.
Functions we have that they don’t
In contrast to Grasshopper, MightyCall offers enhanced website integration with an exclusive Contact Us page and the original Click-to-Call widget.
The Contact Us widget serves as an attractive on-site business card. In an easy-to-read format, it includes vital contact information such as your business number, address, email, social network info and so on. You can also mark your business’s location on the map to get automatic directions.
The widgets are optimized for use on mobile devices and work seamlessly wherever you go. The Click-to-Call widget enables visitors to easily call your office via VoIP, or send a call-back request or email straight from the site.
Calls from the widgets can be routed to any location, while messages appear on our exclusive Multichannel Activity Dashboard along with missed calls, voicemails, emails, and mentions or direct messages from Facebook and Twitter.
Accessible either from a web interface or a mobile app, the Activity Dashboard allows you to sort out communications according to their urgency level. Then you can assign them to your workers/colleagues and issue to-do lists. Detailed statistics are also included for analysis.
To ease communication within your team, MightyCall also offers internal calling and a cutting-edge webphone. These features make for the smoothest communication within your team, allowing you to receive calls, forward calls, and make conference calls all from your website or smartphone.
Social media is also critical nowadays, so MightyCall keeps you plugged into the scene with Social Media Tracking to let you use Twitter and Facebook to your advantage.
Even more importantly, Grasshopper lacks IP telephony. Sure, the conventional telephone lines Grasshopper uses are independent of bandwidth, but for some setups softphones are preferable (since they don’t require telecom equipment), so robbing clients of flexibility isn’t great. Lucky for you, MightyCall has VoIP.
And last, but not least: MightyCall’s automatic call distribution system is designed with a business setup in mind; Grasshopper’s is oversimplified. There, subscribers can only set hours to route callers to personal extensions. Our system is different: by means of an intuitive flow-chart, it is possible to configure a routing tree which will behave differently depending on the time, the day of the week, and the availability of team members.
It’s undeniable that MightyCall’s system functionality and capability are more expansive than Grasshopper’s (and at a cheaper price too). Some might not notice a big difference, but for the majority of clients these features are essential.
But don’t just take our word for it…
«MightyCall was more flexible and better value than Grasshopper, and allows our business to be mobile and the team to work virtually, which is our main goal. Because our business is 99% internet-based, we don’t need a fixed location nor the costly infrastructure that includes fixed phone systems and staff needed to man the phones, as all these add to our operational costs.»
— Drew Fortner, Owner, Skagway Shore Tours