8 VoIP Statistics to Supercharge Any Business


Voice over IP (VoIP) technology is the perfect example of how a once teeny-tiny innovation can become a superhero of daily life. VoIP statistics awesomely demonstrate the leaps in which virtual phone systems developed over the past decade when virtual calling has become as simple as having a smartphone in our pocket.

Between 2010 and 2020, the number of VoIP lines in the U.S. multiplied over 7 times, Skype’s monopoly (Yep, Skype remains the first and biggest mass-adopted VoIP service) has been balanced out with internet calling services for all needs and budgets, and cloud phone systems replaced landline wires as the communications choice of U.S. business.

VoIP phone systems help entrepreneurs work remotely, grow their teams, and save hundreds of dollars per month in times when an economic crisis meets a pandemic. It’s not just a booster shot but a life jacket for business communications.

Now here’s the “how” behind the “what” of VoIP superpowers.

Businesses that launch with VoIP see a 90% reduction in startup costs 

Fresh-up online stores, retail shops, and digital services all have one thing in common: every penny counts and needs to be invested with best interest. Research shows that to save up to 90% on startup costs, it’s necessary to eliminate hardware whenever possible and replace it with cloud systems.

For example, instead of regular checkout, a retail store can use QR payments to save big. Likewise, instead of desk phones, a team of any size can use a VoIP phone system that routes calls to your team’s existing devices (from mobile phones to laptops). 

The number difference with a VoIP business phone system is striking. From $0 in hardware and setup costs for equipping an office with VoIP versus about $10,000-$20,000 for equipping an office with standard phone hardware. 

40-75% off communication costs for any business that transfers to VoIP

What if you’d like to make the switch to VoIP after using another service — is it possible to make the switch efficiently and discreetly? And importantly, will the savings add up?

With most VoIP companies, you can port in a phone number from another carrier — like AT&T, Verizon, Sprint, T-Mobile, etc. within a few days. With MightyCall, for example, it’s absolutely free to port in your number and takes from just 1 day.

Following the switch to VoIP, your savings will depend upon your primary phone system usage and will typically range from 40-75% off what you were paying with a non-VoIP service. For example, businesses with mostly local calls can expect to save about 40% while international callers can save 75%-90% compared to their old phone bills. [2]

The bigger your business grows, the more you’ll save with VoIP

In what may seem a paradoxical fact for regular business phone systems, with VOIP you actually save more when you connect more users. That’s because VoIP providers like MightyCall price their products per business account, not per individual user. 

A case study by PC World shows that a team with 30 members can save up to $1,200 per month with VoIP as compared to PBX phone system. Savings were based on the team of thirty using SIP phones, softphones, and forwarding calls to mobile phones.

Also, with a small business-centric VoIP phone system, every user on every plan gets unlimited extensions. So not only your whole team is effortlessly connected, but you also provide better customer service and reduce waiting time for callers. 

voip statistics mightycall

VoIP technology can eliminate over $1700 in mobile charges for a business

Small businesses are often tempted to opt for a second phone line simply by adding a second SIM card to their mobile phone. While that option does seem like the fastest choice to get yourself a fresh business number, the costs you will encounter are nowhere near close to the savings of using VoIP.

With a VoIP phone system, you don’t have to use extra SIM cards and if you want to keep your cell phone totally personal, you can even do that and route all business calls to a desktop softphone. The latter can save you an average of $1727 per month on mobile and long-distance phone charges [3]. Oh, and did we mention the amazing choice of local, toll-free, and vanity numbers you get with VoIP? Try getting that with a SIM card!

57% of businesses say VoIP helps them work remotely

Remote work is the buzzword of 2020, both with the pandemic forcing us to self-isolate and the digital landscape altogether becoming more virtual. While digital services, in general, have experienced an uptick in usage over the past months, VoIP provides the lifeline for businesses that can’t rely on office desk phones any longer. 

With many offices closed and others voluntarily opting for remote work, VoIP is the only communications service that made it possible to transfer all your client calls from the office into the comfort of your home without your clients noticing any changes whatsoever. 

Virtual phone systems allow a business to keep its phone number and provide familiar phone services like voice menus, voicemail, auto-attendants, etc. But on top of that, teams of all sizes and in all locations get to answer calls on any device whatsoever as long as it’s connected to the internet. Moreover, they get state-of-the-art customer care, team, and web features freshly developed by VoIP providers while all landlines can do is try to keep up.

63% of businesses with SMS over VOIP have benefited from it 

Business SMS is a marketing tactic that’s gaining traction, and not just with Millennials. A world apart from marketing emails which have a very poor open rate of about 20%, VoIP statistics show that business SMS messages have open rates of up to 98%. [4] For a business, that means up to 5x more chances for successful marketing campaigns.

With a VoIP phone system, you can send and receive business SMS messages from your phone, tablet, laptop, PC — anywhere where you have access to your VoIP dashboard or mobile app. An SMS package of x minutes will usually come pre-bundled with your plan, so you need to pay only if you exceed that. 

75% of business owners love VoIP for mobility, statistics show

There’s just nothing like VoIP when it comes to flexibility and doing business on the go. That is why every research of VoIP focuses on its functions of automatic synchronization between team members, call forwarding to any connected device for all users, and overall flexibility.

VoIP statistics show that some of the top mobility experiences of virtual phone systems are:

  • Call forwarding to personal devices: 29% of respondents said they needed an easy way to forward calls to their mobile phones, and VoIP perfectly met those needs. Put that up against being chained to your office desk, and the difference is obvious — whether you’re a remote worker for life or just in it during self-isolation. 
  • Easy access to voicemail – When you’re on the go, it makes sense to keep all your business contacts mobile as well. 25% of users value that VoIP phone systems provide a flexible voicemail system that is simple to access on the road. Add to that special touches like voicemail-to-text transcription that comes with Voip, and you’re gaining both mobility and saving time. 
  • Multi-device sync – VoIP phone systems are constantly developing in the direction of integration, providing a single-platform experience for a growing number of communications tasks. According to the survey, 21% of users love that VoIP simplifies interoperability with their existing mobile phones as well as other devices. 

Alongside the above VoIP stats [5], the Bring Your Own Device (BYOD) lifestyle remains one of the key drivers of VoIP growth.

VoIP is the number one business communications choice in the USA 

From humble beginnings in the “stone age of the internet”, the 90s, VoIP has come into every third U.S. business and transformed the workplace from desk-tied to mobile and free.

Today, VoIP has over one billion users — now that’s enough to populate over 3 countries the size of is the U.S., and is the number one business communications choice in the country. [6]

On their part, landlines are on their toes trying to keep their dwindling share of customers as VoIP gains in reliability, privacy, and security it lacked 10 years ago. As a result, VoIP statistics demonstrate that landlines lose an average of 700,000 customers each month while the VoIP market is the fastest developing industry that’s nowhere near done growing.  

Learn more

Want to dig deeper into cost-saving virtual phone systems for small business?  Complement these VoIP statistics with our mega-guide of most popular VoIP providers and for remote workers, check out how to turn your home into your hub.

For all small business owners, MightyCall created a phone system that’s out of this world fast, mobile, and budget-friendly. We’ll help your team talk business anytime, anywhere while saving up to 60% off landline costs. Our special 50% off offer makes it even easier to join. Check it out below or learn more about VoIP!

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