Disclaimer: This information should be taken only as an attempt to inform, and does not constitute legal advice. The predictive auto dialer market is growing rapidly. Already valued at over $3 billion, it’s expected to grow even more in the coming ye...
To rephrase the famous words – “Is it a bird? Is it a plane? No, it’s MightyCall” – coming right at you with features that will help you build the best call center. Like Superman, MightyCall also wears a cape — a blue and white one. Like ...
The timing of outbound calls is extremely important, but unfortunately, it’s often overlooked. The right call can make a drastic difference when it comes to connection rates and conversion rates in jobs such as sales, customer service, or appointment...
In a busy call center, knowing who’s available, who’s on a call, and who’s taking a well-earned break is essential. That’s where agent statuses come in. Up to now, MightyCall has provided a set of default statuses like Available, Do Not Disturb, On a...
Cold calling is probably considered the Jenice of “Friends” – you may not see her coming right away, but you recognize her by voice. We often feel rather annoyed when we realize that the caller is trying to sell or pitch something to us, don’t ...
Ensure your automated phone menu helps your customers, instead of infurates them!
Are you evaluating other call center solutions and comparing AVOXI to various services on the market? This analysis aims to provide a thorough overview of AVOXI, highlighting its advantages and limitations. Recognizing that no single solution meets t...
Mobile phones have become an integral part of professional life, helping with communication, remote work, and just keeping us informed at all times. However, their convenience can become a source of distraction or a barrier to building respectful bus...
Is cold calling illegal? No, it isn’t. But that doesn’t mean there aren’t laws and regulations your business will need to be aware of. Read on to know more!
By combining Voice over Internet Protocol (VoIP) technology with Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and boost overall efficiency. Here we’ll explore...
Call center agents typically deal with an enormous number of calls daily. However, agents never know if they’re getting the short end of the stick that day – the calls might be brief and to the point, or long and dramatic. In cases like this, h...
Suddenly, business is booming. You’re an SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. However, that also means you have more callers, more connections that need to be made, ...
This article explores the types of call flows, common challenges in managing them, and the future of it all.
What toll-free codes are available in the USA and when do you need one for your business?
“Can we control how many calls are made per agent?” Now, the answer is yes!
A modern virtual office phone system can improve the way you do business. By choosing to take your business into the future, you can make things easier for your customers, your agents, and yourself! Find out the best options for your business in our ...
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
