MightyCall Blog

We live in dynamic times. Everything is rapidly changing, and new technologies rise and fall every day. The digital world is becoming increasingly demanding, so virtual assistants need the best tools to stay organized, effective, and productive. This...

Call center monitoring continuously evaluates interactions between agents and customers to meet service standards and exceed customer expectations. Monitoring helps organizations identify areas for improvement, provide thorough staff training, and ul...

The best call center is like the Swiss Army knife – it started with one blade (the good old phone lines), and it developed into something so much more. Today, call center software is a digital solution that helps businesses manage customer inte...

Considering how competitive the business landscape is and always has been, it’s incredibly important to have highly skilled call center agents. That’s why we welcome you to this detailed guide to contact center training. This guide covers everything ...

Choosing the best call center monitoring system is essential for improving your business operations. This article explores top-rated solutions that can help you analyze communication quality, train agents, and ensure regulatory compliance. Discover h...

You’re in search of a VoIP phone system for your business, right? It’s a smart move. VoIP phone systems represent the forefront of business communication technology, skillfully blending the reliability of traditional services with the exp...

Ringover is a popular business phone solution that offers a user-friendly interface and a range of essential communication features. However, as many users have discovered, it’s not perfect. Whether it’s pricing or feature limitations, some businesse...

Aircall is a cloud-based call center software package that provides businesses with a digital phone system, voicemail, call routing functionalities, and more. Although it is widely used, it is not an all-in-one solution and may not meet the needs of ...

Line2 is a solid choice if you just need the basics, but sometimes, the basics aren’t enough. Some services are designed for simple calling, while others provide tools that handle more complex requirements. If your business is starting to grow or you...

JustCall is a platform that organizes communication and provides businesses with a convenient and efficient way to manage their calls. However, while it has gained popularity, it may not be a perfect fit for every organization. Today, we’ll delve int...

VICIdial is an interesting tool with a unique place in the market as one of the few open-source contact center solutions. Still, it comes with certain limitations, and it’s not exactly a free alternative to paid platforms. However, let’s not get ahea...

Some businesses start out with simple phone systems, which are already a big step up from traditional landlines. However, as needs grow, those basic tools can start to feel limiting. eVoice is one of those services that many outgrow as their team exp...