In the digital age, customer management software has become an indispensable tool for contact centers worldwide. The right contact center CRM software can revolutionize how you connect with customers, transforming every interaction into an opportunit...
You may not know this, but missed calls and long queues are quietly draining your revenue. According to Getmindful, 60% of customers hang up after just a minute or two on hold. That in turn drives CSAT scores down. As a CX leader, you’re under pressu...
When choosing a phone system for your call center, one factor cannot be overstated: the range of available features. Using the right features effectively can supercharge your business and increase your chances of success. When combined with VoIP̵...
While it’s convenient “lite” VoIP software for personal use, using Google Voice for business is like putting a foot into the wrong shoe: you can pretend it fits, but not for long.
Our new list of best softphones for Windows with a detailed look at features, user ratings, and pricing.
A dropped call can be immensely frustrating, whether it is with a friend, coworker, or client. But if you run a business and this is becoming a consistent problem, it can be more than just frustrating. If it repeats, it can significantly impact your ...
In today’s fast-paced business environment, delivering exceptional customer service is so important. That, in turn, helps small businesses to thrive and grow. That’s where call center software comes into play: providing efficient and simple communica...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Calling or getting a 1-800 number? Learn how to use them on any device.
Ensure your automated phone menu helps your customers, instead of infurates them!
We live in dynamic times. Everything is rapidly changing, and new technologies rise and fall every day. The digital world is becoming increasingly demanding, so virtual assistants need the best tools to stay organized, effective, and productive. This...
The market is oversaturated with dozens of VoIP vendors, and it seems impossible to thoroughly review them all, let alone find the best VoIP service. Virtual phones are becoming increasingly prevalent, so the need to find the perfect one is ever-pres...
Call center monitoring continuously evaluates interactions between agents and customers to meet service standards and exceed customer expectations. Monitoring helps organizations identify areas for improvement, provide thorough staff training, and ul...
In a world gone virtual, one of the most 'real' helpers a business can get is a virtual phone number.
How to write a perfect business thank you letter. In fact, more often than not, good manners coincide with wise business. Write your thank-you letter today.
Google Voice is a telephone service launched in 2009 and has since become one of the most notable business and personal online communication services. It offers two main plans – Google Voice Business vs Personal, and here you can learn about the pros...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
What toll-free codes are available in the USA and when do you need one for your business?
