Proper phone etiquette starts before you pick up the phone, and ends with the follow-up plan you delegate to your team. Follow these 6 simple steps for impeccable service — even from home.
Tag #customer service
Whatever industry your business is a part of, here’s a simple strategy to turn classic “customer experience” theories into an updated practical approach sure to impress your clients.
It may take time, but building trust with a customer is the best thing you can do.
Our guide to small business phone etiquette tells you exactly what to say when you answer the phone.
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