MightyCall Blog

A dropped call can be immensely frustrating, whether it is with a friend, coworker, or client. But if you run a business and this is becoming a consistent problem, it can be more than just frustrating. If it repeats, it can significantly impact your ...

A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.

Ensure your automated phone menu helps your customers, instead of infurates them!

We live in dynamic times. Everything is rapidly changing, and new technologies rise and fall every day. The digital world is becoming increasingly demanding, so virtual assistants need the best tools to stay organized, effective, and productive. This...

Call center monitoring continuously evaluates interactions between agents and customers to meet service standards and exceed customer expectations. Monitoring helps organizations identify areas for improvement, provide thorough staff training, and ul...

In a world gone virtual, one of the most 'real' helpers a business can get is a virtual phone number.

Google Voice is a telephone service launched in 2009 and has since become one of the most notable business and personal online communication services. It offers two main plans – Google Voice Business vs Personal, and here you can learn about the pros...

Ever wondered what separates a great customer experience from a frustrating one? It often comes down to business call handling. This article explores the essential elements of managing business calls and provides best practices and key skills to impr...

Considering how competitive the business landscape is and always has been, it’s incredibly important to have highly skilled call center agents. That’s why we welcome you to this detailed guide to contact center training. This guide covers everything ...

Choosing the best call center monitoring system is essential for improving your business operations. This article explores top-rated solutions that can help you analyze communication quality, train agents, and ensure regulatory compliance. Discover h...

You’re in search of a VoIP phone system for your business, right? It’s a smart move. VoIP phone systems represent the forefront of business communication technology, skillfully blending the reliability of traditional services with the exp...

Zoom has become a trusted name in business communication, especially for video conferencing and virtual collaboration. However, when it comes to its cloud phone system, it doesn’t always deliver all the tools growing teams need. Fortunately, there ar...