Thanks for your request! We'll get back to you shortly
Dive into the world of Plain Old Telephone Service (POTS), the original telecommunication system that has connected voices across distances for over a century. Despite the rise of advanced digital solutions, analog POTS lines have a storied past and ...
Navigating the world of VoIP doesn’t have to be complex. This guide aims to explain what is VoIP and how does it work, making it accessible and understandable for everyone. Whether you’re a business owner seeking a more efficient communic...
As businesses evolve and remote work gains traction, virtual calling is gaining popularity. This guide explores everything about what VoIP means: its technology, abundant features, cost metrics, and even its few limitations. Whether you’re a bu...
Language barriers can often pose a challenge, making it difficult to connect with customers and team members who speak different languages. Which is why MightyCall is excited to introduce two new features in our mobile app: Voicemail-to-Text Translat...
Your customer service team is a vital component of your business. Excellent experiences increase consumer satisfaction, while bad service pushes customers to your competitors. This means you need a failsafe hiring process to ensure you get the most q...
This Fall MightyCall introduced the new Call Log feature to help you organize your call center management and get better analytics. Here’s a closer look at its functionalities: Role-specific access The Call Log, found under the Reports tab, pro...
Customer-centric business models are conquering more offices by the day, and the efficiency of call center operations is crucial. A well-managed call center not only ensures seamless customer interactions but also acts as a vital touchpoint in a bran...
The leaves are changing color, and MightyCall is updating its badges of honor from G2: MightyCall has earned a series of G2 awards and recognitions, a testimony to your content with our service. This year, MightyCall has not only managed to retain it...
“Communication is key.” This is a phrase usually uttered when discussing the importance of what one is saying – but how one says it is also important. Specifically, what phone system they are using. As a growing business, you are going to need ...
Business conversations are critical for understanding customer needs, training team members, and driving sales. With HubSpot’s Conversation Intelligence (CI) feature, your team can now explore the full potential of every conversation. Combined ...
When operating a call center, you and your army of agents need to be able to speak to as many people as possible in a day while, at the same time, providing a top quality call experience. Dealing with difficult to hear callers (or just plain difficul...
Suddenly, business is booming. You’re a SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. But that also means you have more callers, more connections which need to be made, and m...
By bringing together Voice over Internet Protocol (VoIP) technology and Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and improve overall efficiency. Here we’l...
MightyCall, your favorite cloud-based VoIP provider, won new G2 awards: Leader, Momentum Leader in Call Center Infrastructure (CCI) & VoIP, and Small-Business Leader Award.
MightyCall is celebrating the release of a Call Center solution designed specifically to suit your company’s business communication needs. Its flexible and customizable settings will allow you to seamlessly integrate it into your workflow and e...
In the fast-paced world of call centers, efficient handling of customer interactions is crucial. One key metric that measures efficiency and productivity is Average Handle Time (AHT). In this article, we will explore what AHT is, why it is important ...
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
