MightyCall Blog

By combining Voice over Internet Protocol (VoIP) technology with Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and boost overall efficiency. Here we’ll explore...

Suddenly, business is booming. You’re an SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. However, that also means you have more callers, more connections that need to be made, ...

This article explores the types of call flows, common challenges in managing them, and the future of it all.

“Can we control how many calls are made per agent?” Now, the answer is yes!

A modern virtual office phone system can improve the way you do business. By choosing to take your business into the future, you can make things easier for your customers, your agents, and yourself! Find out the best options for your business in our ...

The article covers: What is a VoIP number? How to get a VoIP number? Where to get VoIP numbers What features can i get with VoIP phone number? When do you need to get a VoIP phone number? Best practices for choosing VoIP phone number Main differences...

Key takeaways Auto-dialer dials one number at a time as soon as an agent is available, maintaining a steady 1:1 call-to-agent ratio and ensuring a consistent, controlled call flow. Predictive dialer dials multiple numbers simultaneously using algorit...

Deciding between a progressive dialer and a preview dialer is crucial for your call center operations. Each type of dialer suits different operational needs and campaign goals. Progressive dialers are designed for high-efficiency environments where c...

In this article we cover: How to set up a predictive dialer How to manage predictive dialer campaigns Are there any limitations? Best practices for setting up predictive campaigns Be more productive by setting up predictive calling Setting up predict...

Key takeaways A power dialer automatically calls the next number only when an agent is available, helping reps keep a steady calling pace without losing control. A predictive dialer uses algorithms to dial multiple numbers in advance and routes answe...

Yes, we are! As of 2025, MightyCall is HIPAA compliant, meeting all the requirements to safeguard protected health information (PHI).

MightyCall user management now has more flexibility with the new Custom Roles feature! MightyCall has again prioritized a common customer request, with users now having options beyond the standard roles of Agent, Manager, and Administrator. With the ...