A dropped call can be immensely frustrating, whether it is a call to your friend, coworker, or client. But if you run a business, consistently this problem can be more than just frustrating: if it repeats, it can significantly impact your bottom line...
Have you ever selected 2 to talk to sales, or pressed 3 to select an option? Then you’ve encountered call center IVR, one of the most helpful communication tools available to modern businesses. With IVR, businesses of all sizes can dramatically incre...
MightyCall is excited to introduce our latest auto dialer mode: the predictive dialer. This tool is here to make your call center work smarter, not harder, by automating how you make calls. It’s all about helping your team handle more calls wit...
This summer, MightyCall is basking in the glow of several G2 Summer 2024 Awards. Our dedication to delivering customizable and powerful VoIP and Call Center solutions has been recognized once again, affirming our leadership in communication technolog...
CSAT is a crucial metric in call centers designed to assess the level of satisfaction customers feel towards a service they received. It is a direct indicator of customer sentiment and satisfaction after an interaction with a service agent. Understan...
Do you know what ASA in a call center is? If you do not or are not sure how it works, then you are about to discover a great opportunity to improve your business communications. In this article, we will discuss this critical call center metric along ...
Having to worry about angry callers on hold can be a thing of the past. With a queue callback system, you can have an elegant way of helping your callers be heard – and of helping your agents have some breathing room. What is queue callback? How does...
Digital customer engagement is essential for businesses to thrive in today’s market. This article explores key strategies to enhance digital interactions, the benefits of implementing these techniques, and real-world examples from leading brands. Add...
Are your customers happy? Your CSAT score holds the key. This metric offers a great representation of customer satisfaction with your services or products, impacting your brand’s growth and retention rates. Unpacking the what, how, and why, we will g...
Looking for ways how you can help save your business from abandoned calls and improve your customer service? An automatic callback system might be the answer you are looking for. Reduce frustration in your callers by giving them more control over whe...
We are happy to announce the launch of the message log feature in MightyCall! Message log is designed to help businesses manage and analyze their messaging activities, ultimately improving communication and operational workflows. Here’s everything yo...
MightyCall is excited to announce the release of our new Call Duration Limits feature! This tool helps businesses manage call times, ensuring conversations stay within optimal time frames. Key features of call duration limits With this feature, you c...
We are excited to announce the launch of a new feature in our auto-dialing system—the progressive dialer. This tool will simplify your agents’ work by optimizing the outbound call process. Play Progressive dialer: How it works The progressive dialer ...
We’re excited to announce a powerful addition to the MightyCall dialer settings – Scheduled Campaigns. With this latest enhancement, you can now specify the time for your campaign launch and time brackets, which leads to better and more precise call ...
There is no excuse to not combine Whatsapp Business and your virtual phone number to at least see how much your company can improve its customer communications
Laying out the advantages and disadvantages of WhatsApp for business paints a clear picture: using it is easy and helpful.
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.
