Cold calling is probably considered the Jenice of “Friends” – you may not see her coming right away, but you recognize her by voice. We often feel rather annoyed when we realize that the caller is trying to sell or pitch something to us, don’t ...
Mobile phones have become an integral part of professional life, helping with communication, remote work, and just keeping us informed at all times. However, their convenience can become a source of distraction or a barrier to building respectful bus...
Key takeaways A progressive dialer automatically dials the next contact only after an agent finishes their current call, maintaining a strict 1:1 call-to-agent ratio for a steady, controlled pace. A predictive dialer uses algorithms to dial multiple ...
Is cold calling illegal? No, it isn’t. But that doesn’t mean there aren’t laws and regulations your business will need to be aware of. Read on to know more!
By combining Voice over Internet Protocol (VoIP) technology with Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and boost overall efficiency. Here we’ll explore...
Suddenly, business is booming. You’re an SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. However, that also means you have more callers, more connections that need to be made, ...
This article explores the types of call flows, common challenges in managing them, and the future of it all.
What toll-free codes are available in the USA and when do you need one for your business?
“Can we control how many calls are made per agent?” Now, the answer is yes!
A modern virtual office phone system can improve the way you do business. By choosing to take your business into the future, you can make things easier for your customers, your agents, and yourself! Find out the best options for your business in our ...
The article covers: What is a VoIP number? How to get a VoIP number? Where to get VoIP numbers What features can i get with VoIP phone number? When do you need to get a VoIP phone number? Best practices for choosing VoIP phone number Main differences...
Toll-free numbers in Canada: are they easy to buy, and could having a toll free number potentially help your business?
Key takeaways Auto-dialer dials one number at a time as soon as an agent is available, maintaining a steady 1:1 call-to-agent ratio and ensuring a consistent, controlled call flow. Predictive dialer dials multiple numbers simultaneously using algorit...
Key takeaways The progressive dialer automatically dials the next contact as soon as an agent finishes the current call, maintaining a steady 1:1 flow with minimal wait time. The preview dialer shows agents detailed client information before the call...
In this article we cover: How to set up a predictive dialer How to manage predictive dialer campaigns Are there any limitations? Best practices for setting up predictive campaigns Be more productive by setting up predictive calling Setting up predict...
TL;DR Preview dialer lets agents review contact details before calling, so they can prepare and personalize the conversation. Predictive dialer dials multiple numbers at once and connects the next available agent to live answers. Main difference: Pre...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Key takeaways MightyCall: Best for SMB outbound. A strong fit for small and midsize teams that want multiple dialer modes, AI answering machine detection, local presence, voicemail drop, live monitoring, and analytics in one platform. Readymade: Best...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
What toll-free codes are available in the USA and when do you need one for your business?
