MightyCall Blog

We’re excited to introduce the Call Volume Report, our latest addition to MightyCall’s Advanced Reports suite. Designed to give businesses an in-depth look at call activity across various timeframes and agents, this report makes it easy for teams to ...

We are thrilled to announce that MightyCall has been named an honoree of Inc.’s prestigious 2024 Power Partner Award! This recognition places us among 359 leading B2B companies across the nation that have demonstrated exceptional support for en...

You asked for it and we did it! MightyCall introduces the new integration with Balto AI. Now, MightyCall and Balto AI users can enjoy high-end telephony with a powerful AI copilot that automates call center supervision processes and gives access to a...

Setting up communication for your call center? You should consider phone trees, as they help connect businesses with their customers by directing calls to the right place quickly and easily. Here you will find simple tips for using telephone trees al...

Call center outsourcing offers businesses an opportunity to improve client service and manage costs by tapping into external expertise and advanced technology. However, it also comes with challenges, including potential issues with service quality an...

Cold calling remains a cornerstone technique in many sales strategies. It serves as a direct approach to engage potential customers and generate new leads. The personalized nature of a phone call can break through the noise. It is a time-proven tool ...

A dropped call can be immensely frustrating, whether it is a call to your friend, coworker, or client. But if you run a business, consistently this problem can be more than just frustrating: if it repeats, it can significantly impact your bottom line...

Have you ever selected 2 to talk to sales, or pressed 3 to select an option? Then you’ve encountered call center IVR, one of the most helpful communication tools available to modern businesses. With IVR, businesses of all sizes can dramatically incre...

This summer, MightyCall is basking in the glow of several G2 Summer 2024 Awards. Our dedication to delivering customizable and powerful VoIP and Call Center solutions has been recognized once again, affirming our leadership in communication technolog...

CSAT is a crucial metric in call centers designed to assess the level of satisfaction customers feel towards a service they received. It is a direct indicator of customer sentiment and satisfaction after an interaction with a service agent. Understan...

Do you know what ASA in a call center is? If you do not or are not sure how it works, then you are about to discover a great opportunity to improve your business communications. In this article, we will discuss this critical call center metric along ...

Having to worry about angry callers on hold can be a thing of the past. With a queue callback system, you can have an elegant way of helping your callers be heard – and of helping your agents have some breathing room. What is queue callback? How does...