MightyCall Blog

Inbound calls are of immense importance to call centers. However, understanding how to handle them in a way that will keep customers happy and loyal is of the utmost importance. This guide explains the meaning of inbound calling, why it is important,...

Outbound calling is integral to any marketing strategy for proactive client engagement and sales. Understanding how to implement it can significantly impact a company’s growth and customer relationships. In this guide, we will explore this type...

In a world gone virtual, one of the most 'real' helpers a business can get is a virtual phone number.

It is imperative for any business to attract a steady flow of potential customers. Without ongoing opportunities to pitch a product or service, sustaining revenue and growth becomes rather challenging. While inbound methods like content marketing and...

Need a business voicemail script for any occasion or a voicemail greeting you can download here and now? Here is your go-to guide.

Softphone apps are used across all devices to make and receive phone calls without having to use a physical SIM card. As a loyal Macintosh user, you’ve got to be wondering: What is the best softphone app for Mac? In this article, you will find out wh...

We asked small business owners across the U.S. to recommend their favorite mobile CRM apps. Here's what we discovered!

We’re excited to announce the launch of our latest call center feature: Answering Machine Detection (AMD). This feature is designed to save your team time by automatically identifying and disconnecting calls to answering machines and voicemail, ensur...

As we look back at an exciting year of innovations, MightyCall is proud to highlight a suite of new features and tools released in 2024 and designed to help SMB call centers: Auto Dialers Enhanced Reporting, Desktop App, AI-Powered Agent Support, Ind...

By setting up preview calling, you are putting more power into your agents’ hands, allowing them to personalize the calls they’re about to make while still automating the process. Navigation: What is preview dialing? How to set up a preview dialer? L...

Effective team management is at the heart of every successful call center. With MightyCall’s latest updates, call centers can take team oversight and productivity to the next level. Supervisors now have the tools to monitor real-time and historical d...

Call center monitoring continuously evaluates interactions between agents and customers to meet service standards and exceed customer expectations. Monitoring helps organizations identify areas for improvement, provide thorough staff training, and ul...