Best Customer Service Software for Better Management & Support
We asked small business owners across the U.S. to recommend their favorite mobile CRM apps. Here's what we discovered!
Save agents’ time with Answering Machine Detection
We’re excited to announce the launch of our latest call center feature: Answering Machine Detection (AMD). This feature is designed to save your team time by automatically identifying and disconnecting calls to answering machines and voicemail, ensur...
MightyCall’s 2024 Highlights
As we look back at an exciting year of innovations, MightyCall is proud to highlight a suite of new features and tools released in 2024 and designed to help SMB call centers: Auto Dialers Enhanced Reporting, Desktop App, AI-Powered Agent Support, Ind...
How to Set Up Progressive Dialer to Make Campaigns Move Faster?
By installing the progressive dialer, you keep your call campaign train rolling with a constant stream of calls and engaged agents. Navigation: What is progressive dialing? How to set up a progressive dialer? Limitations Best practices for setting up...
How to Set Up Preview Dialer to Maximize Outbound Campaign Potential?
By setting up preview calling, you are putting more power into your agents’ hands, allowing them to personalize the calls they’re about to make while still automating the process. Navigation: What is preview dialing? How to set up a preview dialer? L...
December releases for better team management with MightyCall
Effective team management is at the heart of every successful call center. With MightyCall’s latest updates, call centers can take team oversight and productivity to the next level. Supervisors now have the tools to monitor real-time and historical d...
Call Center Monitoring: Tools, Technologies, and Best Practices to Enhance Your Customer Service
Call center monitoring continuously evaluates interactions between agents and customers to meet service standards and exceed customer expectations. Monitoring helps organizations identify areas for improvement, provide thorough staff training, and ul...
Phone Etiquette: Tips for Proper Call Handling
Our guide to small business phone etiquette tells you exactly what to say when you answer the phone.
New Call Volume Report: insights to your call center performance
We’re excited to introduce the Call Volume Report, our latest addition to MightyCall’s Advanced Reports suite. Designed to give businesses an in-depth look at call activity across various timeframes and agents, this report makes it easy for teams to ...
Inc. Names MightyCall a 2024 Power Partner Award Winner
We are thrilled to announce that MightyCall has been named an honoree of Inc.’s prestigious 2024 Power Partner Award! This recognition places us among 359 leading B2B companies across the nation that have demonstrated exceptional support for en...
MightyCall Wins G2 Fall 2024 Awards
MightyCall has once again secured top honors in the G2 Fall 2024 Awards, adding new achievements to its growing list of recognitions. MightyCall’s team is beyond happy with the recognition of the value our product delivers to businesses of all sizes....
Support Call Center Agents with Balto: The AI Supervisor Co-pilot
You asked for it and we did it! MightyCall introduces the new integration with Balto AI. Now, MightyCall and Balto AI users can enjoy high-end telephony with a powerful AI copilot that automates call center supervision processes and gives access to a...
What is a Phone Tree? Tips & Tricks to Grow a Perfect One
Setting up communication for your call center? You should consider phone trees, as they help connect businesses with their customers by directing calls to the right place quickly and easily. Here you will find simple tips for using telephone trees al...
Call Center Outsourcing: Pros, Cons and Best Practices to Boost Your Customer Service
Call center outsourcing offers businesses an opportunity to improve client service and manage costs by tapping into external expertise and advanced technology. However, it also comes with challenges, including potential issues with service quality an...
Cold Calling: Best Practices to Improve Your Business Strategy
Cold calling remains a cornerstone technique in many sales strategies. It serves as a direct approach to engage potential customers and generate new leads. The personalized nature of a phone call can break through the noise. It is a time-proven tool ...
MightyCall Has Been Named to the U.S. Chamber of Commerce’s CO—100
Each year, the U.S. Chamber of Commerce releases the CO—100, their list of the top 100 American small and mid-sized businesses – and we’re honored to say MightyCall has been selected as one of them! As a cloud-based call center software provide...
