If you’ve heard of Grasshopper, you probably know it’s a popular virtual phone service trusted by many small businesses. However, did you know that there are other companies, such as Grasshopper, that might be a better fit for your needs?
There are dozens of providers available, but let’s focus on the top options.
Best Grasshopper alternatives: A comparison
Let’s kick things off with a side-by-side comparison of the best alternatives to Grasshopper:
| Provider | Starting price | Unlimited calls in the US and Canada | SMS/MMS | Business numbers included | Free trial | G2 rating |
|---|---|---|---|---|---|---|
| Grasshopper | $18/mo | Included | Included | 1 local or toll-free | Yes | 3.9 |
| MightyCall | $20/mo | Included | Included | 3 – toll-free and local | Yes | 4.5 |
| Google Voice for Business | $10/mo | Included | Included | 1 local | Yes | 4.1 |
| Zoom Phone | $10/mo | Pay-as-you-go | Included | 1 local | No | 4.5 |
| LinkedPhone | $14.99/mo | Included | Included | 1 local | Yes | 3.5 |
| OpenPhone | $19/mo | Included | Included | 1 local or toll-free | Yes | 4.7 |
| GoTo Connect | Upon request | Included | Included | 1 local or toll-free | No (only demo) | 4.4 |
| Phone.com | $18/mo | Included | Included | 1 local or toll-free | No | 3.5 |
| eVoice | $14/mo | Included | Add-on | 3 local and toll-free | No | 2.3 |
| Toky | $25/mo | Pay-as-you-go | Included | 1 local or toll-free | No | 3.7 |
| CallHippo | $25/mo | Included | Included | 1 local | Yes | 4.4 |
How we evaluated these alternatives to Grasshopper
When evaluating VoIP services, we considered certain factors. We examined Grasshopper alternatives based on the following criteria to see if they actually meet high standards.
- Price: Available services based on different price plans
- Call quality: Clean quality without glitches and call drops
- Key features: All the important VoIP features – call recording, voicemail, call forwarding.
- User experience: G2 ratings and reviews
- Integration options: The Possibility of integrating with CRM platforms
- Support channels: Available contact methods to reach out to the support team
What is Grasshopper?
Grasshopper is a cloud-based system for managing business calls without investing in traditional phone hardware. Grasshopper offers the ability to integrate with existing landline setups, allowing businesses to keep their current phone numbers while adding modern features. It supports both desktop and mobile apps for teams working remotely or on the go.
Founded in 2003, it has been on the market for over two decades. Grasshopper became a part of the GoTo group of companies through a series of acquisitions and mergers in 2015. Unfortunately, the product hasn’t developed much since then. Grasshopper primarily serves clients in the USA and Canada.
Key features
- Call forwarding, transfers, and extensions
- Simultaneous call handling
- Custom greetings and voicemail transcription
- Detailed call reports
- Custom greetings
- Works with both landlines and softphones
Integrations
Grasshopper doesn’t support any integrations.
Pricing
- True Solo plan: $18/month/account
- Solo Plus plan: $32/month/account
- Small Business plan: $70/month/account
Free trial
Yes, you can try it for free for 7 days.
What makes Grasshopper popular?
Many businesses choose Grasshopper because it offers a straightforward, cloud-based phone solution that meets essential communication needs without the complexity of larger systems. Grasshopper helps these companies stay professional while keeping things simple and affordable. Here are some of the main reasons it stands out:
- Keep your existing landline: Unlike many similar services, Grasshopper allows businesses to keep their existing landline numbers while gaining cloud phone features.
- Simple interface, minimal setup: Grasshopper is easy to set up and use, even for those without technical knowledge. The apps are designed for solo entrepreneurs or small teams who want to get started quickly and manage calls on the go.
- Customizable greetings and voicemail: Grasshopper lets you customize greetings and voicemail transcriptions, which makes your business sound more professional and welcoming.
For teams looking for something simple, professional, and reliable, Grasshopper checks the right boxes. Of course, no service is perfect, and this one isn’t either.
Why consider Grasshopper alternatives?
Grasshopper doesn’t meet everyone’s needs, especially as companies grow or require more advanced tools. Reviews from G2 and Capterra highlight several limitations that lead users to explore Grasshopper alternatives.
Limited features for scaling teams
Grasshopper covers the basics, which may be enough for solo entrepreneurs or very small teams. However, as businesses begin to grow, their limitations become apparent. It doesn’t offer important tools like IVR, call analytics, call queues, team-based routing, or real-time activity tracking. Without these features, it’s harder to manage growing call volumes, optimize workflows, or track team performance.
Some users eventually have to switch to something more powerful once their needs grow beyond simple call forwarding and voicemail.
Lacks live call supervision
Grasshopper does not offer live call monitoring features, which limits managers’ ability to oversee and support their teams during active conversations. Without tools like call listening, whispering guidance, or call barge, supervisors can’t provide real-time coaching or step in when needed to improve customer interactions.
No international virtual numbers
Although Grasshopper supports international calling, it doesn’t offer virtual international phone numbers. This is a significant drawback for companies with global clients or remote teams.
Unreliable app and support
Many reviews note that Grasshopper’s mobile app can be buggy and unreliable, particularly during periods of high call volume. Some also report slow or unhelpful customer support experiences, particularly when facing technical issues.
If any of these sound like a dealbreaker for you, keep reading our list of the best Grasshopper alternatives for business needs!
10 top alternatives to Grasshopper: An overview
In the sections below, we’ll take a detailed look at 10 of the best alternatives available today:
- MightyCall
- Google Voice for Business
- Zoom Phone
- LinkedPhone
- OpenPhone
- GoTo Connect
- Phone.com
- eVoice
- Toky
- CallHippo
1. MightyCall
MightyCall is a reliable VoIP solution that is filled with helpful and smart features. It is designed for small and mid-sized businesses, offering unlimited calls and texts, voicemail transcription, smart call routing, and advanced features such as live call monitoring, customizable user roles & permissions, and multi-level IVR. All of this is built on enterprise-grade infrastructure, ensuring top-tier call quality and uptime. With exceptional support and flexible tools, MightyCall helps teams stay connected and never miss a customer call.
Features
- Multi-level IVR
- Real-time dashboard
- Roles system
- Voicemail transcription
- Call listening, barge, and whisper
Integrations
All major CRMs
Pricing
- Core: $15
- Pro: $23
- Power: $30
- Enterprise: Custom price
Free trial
MightyCall offers a 7-day trial.
Support channels
MightyCall is proud to offer one of the best support experiences in the industry, featuring real, live human assistance. Whether you need quick answers or in-depth help, the team is easy to reach through multiple channels:
- Live Chat: Get instant help from a support agent via the chat on the website.
- Phone: Prefer to speak with someone? Call MightyCall’s support team at +1 (888) 256-8312, extension 2.
- Email: Reach out anytime at support@mightycall.com.
- Help Center: Explore helpful guides or submit a support ticket through the online form.
What makes it better than Grasshopper?
- Advanced features: Call queues, call monitoring, and multi-level IVRLive customer support: They are available via chat, phone, and email. Grasshopper offers limited support options.
- Built-in call analytics: With MightyCall, you can track team performance right from the console.
- Enterprise-grade infrastructure: Built for better call reliability and audio quality.
MightyCall limitations
- Fewer third-party integrations compared to some larger VoIP platforms.
- No video calling or conferencing tools are built into the platform.
Customer feedback
Rating: 4.5/5.0 on G2
MightyCall is widely praised by users as a reliable VoIP solution, thanks to its user-friendly interface, quick setup, and powerful features like multi-level IVR and customizable call routing. The responsive support team and competitive pricing also earn a lot of praise.
That said, some users note occasional issues with the mobile app, citing instability as a drawback.
Vijay M.
Small-Business (50 or fewer emp.) |
04/29/2025 "Call Quality, Ease of Use & Customer Support is fantastic. i am very happy with customer support. Quick response on chat and also provide quick resolution. I have ported in my number from another provider, and they have done it quickly within 3-4 days . Best service. I used openphone, callhippo, realpbx but Mighty call is best in business."
|
Best for
MightyCall is a great fit for small and mid-sized businesses looking for a professional, flexible phone system that’s simple to manage and budget-friendly. It’s especially well-suited for remote teams, startups, service-based businesses, and companies with staff working across multiple locations.
2. Google Voice for Business
Google Voice for Business is Google’s professional VoIP service made to organize business communications, and it’s a decent alternative to Grasshopper. Since its re-release in 2018, it has become a popular pick for startups and small businesses, especially those already using Google Workspace. Their goal is to offer an affordable system that easily integrates with the tools many teams already use on a daily basis.
Features
- Smart call forwarding
- Voicemail transcription with search
- Spam call filtering using Google AI
- Ring groups for shared team lines
- Call logs and simple reporting
Integrations
- Google Workspace (Gmail, Calendar, Drive)
- Google Meet
- Google Contacts
Pricing
- Starter: $10/user/month
- Standard: $20/user/month
- Premier: $30/user/month
Free trial
No (the Workspace free trial doesn’t include Google Voice).
Support channels
- Google Help Center
- Priority support only comes with higher-tier Workspace plans
What makes it better than Grasshopper?
- Stronger Google integration: Works perfectly with Gmail, Calendar, and Drive.
- Lower cost to start: The entry-level plan is more affordable than Grasshopper’s.
- More scalable for remote teams: Supports international calling and user locations.
- Web-based simplicity: Easy for teams already using Google tools.
Limitations of Google Voice for Business
- Limited outside integrations: Not built for CRM or helpdesk compatibility.
- No live receptionists: Unlike Grasshopper, there’s no human receptionist option.
- Support gaps: There is no phone support, and email replies can be slow.
Customer feedback
Rating: 4.1/5.0 on G2
Users enjoy the convenience and cost efficiency, especially if their business already relies on Google Workspace. Setup is simple, and call quality is generally solid. However, many mention the absence of deeper integrations and express frustration about limited support. Therefore, this competitor may not be suitable for businesses that require advanced phone features.
Customer support is not up to par, the number of features is lacking compared to modern VoIP providers –
Read the full review
Best for
Startups and small teams already using Google Workspace that are looking for an easy-to-manage VoIP tool without extra bells and whistles.
3. Zoom Phone
Zoom Phone is a cloud-based business telecommunications system best known for its video conferencing platform. Launched in 2019, Zoom Phone adds to Zoom’s suite by combining voice, video, and messaging in one platform. It works well for businesses of all sizes, even large companies.
This alternative uses Zoom’s global network to provide strong call and audio management features to thousands of customers around the world.
Features
- Call routing and queues
- Call monitoring with whisper, barge, and takeover capabilities
- Shared line appearance for call delegation
- Integration with Zoom Meetings
- Support for SIP desk phones and mobile/desktop apps
Integrations
- Salesforce
- Slack
- Microsoft Teams
- Google Workspace
Pricing
- US & Canada Metered: $10/month/user
- US & Canada Unlimited: $15/month/user
- Global Select: $20/month/user
Free trial
No trial is currently available.
Support channels
- AI chat help
- Online help center with guides
- Community forums to get assistance from other users
- Email and phone support
What makes it better than Grasshopper?
- Scalability for larger teams: Zoom Phone supports large enterprises with advanced call management and multi-country deployments.
- Deeper video integration: Unlike Grasshopper, Zoom Phone integrates with Zoom Meetings, allowing voice calls and video conferences within the same app.
- Support for SIP desk phones: Works with many third-party desk phones, allowing businesses to maintain their existing phone setup.
- Advanced supervisory features: Call monitoring tools like whisper and takeover lead to better team oversight and training, which makes it a stronger competitor to Grasshopper.
Zoom Phone limitations
- Requires a Zoom account: Businesses not already using Zoom may face added complexity in onboarding and integration.
- No free trial: Prospective customers cannot test the service risk-free before making a purchase.
- Complex onboarding: Setup can be challenging for smaller teams without dedicated IT resources.
- Limited Reporting: Reporting and analytics features are basic.
Customer feedback
Rating: 4.5/5.0 on G2
Zoom Phone users like the clear call quality, easy Zoom Meetings integration, and flexible pricing. Many people enjoy being able to make audio and video calls, send messages, and access advanced features all in one place. However, some users report that customer support can be slow, there are billing issues, and setup can be complicated at times.
Set up is a little complicated. Once set up initially it is easy to forget what you did. I have had to really search to figure what to do when I need to go back in and make changes. –
Read the full review
Best for
Mid-sized to large companies that already use Zoom products and teams that want a single platform for both phone and video calls.
4. LinkedPhone
LinkedPhone is a virtual telecommunications system and one of the top alternatives to Grasshopper. It offers VoIP-based business phone services with a focus on flexibility and straightforward pricing. Founded in 2016 and based in New York City, LinkedPhone aims to provide easy-to-use communication tools without complicated setups or aggressive sales tactics. The service supports mobile and browser-based access but currently lacks desktop apps or integrations.
Features
- Call transfer and caller ID
- Call recording and logging
- Virtual receptionist and multi-tier phone menus
- Client notes with status updates for easy team collaboration
- Dashboard with call statistics
Integrations
No native integrations.
Pricing
- Solopreneur: $14.99/month
- Entrepreneur: $19.99/month
- Enterprise Team: $29.99/month
Free trial
Yes, 7 days.
Support channels
- Email and phone support
- Online help center with articles and tutorials
What makes it better than Grasshopper?
- More features included in lower-tier plans: LinkedPhone packs more calling and collaboration features into its entry-level plan than Grasshopper.
- Modern, user-friendly design: The platform’s fresh, visually appealing interface is easy to use and gives a more up-to-date feel.
- Flexible multi-device usage: One account supports up to three devices, even on the basic plan.
- Better call insights: Detailed logging and call statistics provide more useful data to improve team performance.
LinkedPhone limitations
- No support for international calling: You can’t make or receive calls outside the USA, which can be a problem if your business operates globally.
- No desktop app: You have to use the mobile app or a web browser, as there’s no dedicated desktop program.
- No CRM or analytics integrations: It doesn’t connect with popular CRM or analytics tools, so automation and tracking are limited.
Customer feedback
Rating: 3.5/5.0 on G2
Customers appreciate the straightforward setup and responsive customer service. The call management tools and team collaboration features receive positive feedback.
Some drawbacks include the lack of a desktop app and integrations, as well as limited international calling options.
When it forwards the call out to your personal cell phone it completely loses the call in stead of keeping it with the auto attendant. There are mutliple bugs when trying to use the software on a cell phone. –
Read the full review
Best for
One of the best Grasshopper alternatives for solo entrepreneurs and small teams who want a simple, mobile-friendly virtual phone system.
5. OpenPhone
OpenPhone is a San Francisco-based company founded in 2018 with a mission to simplify business communication for startups. The platform was built from the ground up as a software-first solution to meet the needs of startups, freelancers, and growing businesses. The company focuses on delivering a user-friendly, cloud-native phone system that evolves quickly through regular updates and customer feedback.
OpenPhone has earned recognition in the tech community for its transparent pricing and product-driven approach.
Features
- Auto attendant and call routing
- Call recording and history logs
- Custom availability schedules
- Sona AI agent
- Basic CRM with contact notes and caller insights
Integrations
CRM and helpdesk systems
Pricing
- Starter: $19/user/month
- Business: $33/user/month
- Scale: $47/user/month
Free trial
Like Grasshopper, OpenPhone offers a 7-day free trial.
Support channels
- Email support
- Live chat (business hours)
- Online knowledge base and FAQs
- Typical 24-hour response time on weekdays
What makes it better than Grasshopper?
- AI-powered Sona: 24/7 call answering, customized responses, and lead capture at a lower cost, all integrated into your workflow with summaries and follow-ups.
- Focused on mobile-first communication: OpenPhone’s apps are highly optimized for mobile use, providing a smoother experience for remote teams.
- Integrated team messaging: This alternative combines calling, texting, and internal team chat, supporting faster collaboration within a single platform.
- Transparent and straightforward pricing: OpenPhone’s pricing is more predictable, with clear tiers and no hidden fees.
- Modern contact management: This competitor allows teams to add notes and tags to contacts, keeping customer data organized without the need for a separate CRM.
OpenPhone limitations
- Basic analytics only: The platform lacks advanced reporting and call performance metrics, which some data-focused businesses may require.
- Limited international calling features: OpenPhone supports international calls; however, its global reach is more limited compared to some of its competitors.
Customer feedback
Rating: 4.7/5.0 on G2
Users highlight OpenPhone’s ease of use, especially praising the mobile experience and integrated messaging. Many users value the platform for its straightforward communication tools.
However, some people wish for more advanced reporting and expanded international calling options. Also, a few mention the lack of 24/7 live phone support as a downside during critical moments.
As much as I rely on OpenPhone, I do wish there were more customization options in Sona’s call-handling flow—for example, building more advanced scripts for specific client scenarios. –
Read the full review
Best for
OpenPhone works well for smaller teams that need a phone system that can grow with them.
6. GoTo Connect
GoTo is a cloud-based communications platform developed by GoTo (formerly LogMeIn), a Massachusetts-based company with over two decades of experience in creating remote work and business collaboration tools. GoTo Connect is its VoIP and contact center solution. GoTo combines business calling, messaging, video, and support tools into a single, unified system. The service is designed for flexibility and scalability, serving teams of all sizes across various industries.
Features
- 100+ business phone system tools
- Voice, SMS, email, web chat, and video communication
- Visual call flow editor
- Call monitoring, queues, and supervisor dashboards
- AI-driven analytics and call sentiment tracking
Integrations
CRM and helpdesk systems
Pricing
Not publicly available.
Free trial
Only a walkthrough demo is available.
Support channels
- Live chat and phone support
- Online ticketing and help center
- Priority response for Business plan users
- Known for responsive and knowledgeable support
What makes it better than Grasshopper?
- A more complete communication system: As a more versatile alternative to Grasshopper, GoTo supports SMS, video, chat, and email.
- Built-in call center tools: Features like supervisor dashboards and live call monitoring offer capabilities that Grasshopper doesn’t include.
- Easier scaling: GoTo can support teams at multiple locations and grow into a full contact center.
- Visual call routing: GoTo’s drag-and-drop editor makes it easier to set up and change call flows than Grasshopper’s basic forwarding options.
Goto limitations
- Longer onboarding: The platform’s robust toolset requires some time to set up and learn, unlike the plug-and-play approach taken by Grasshopper.
- Better suited for teams than individuals: GoTo is geared toward businesses with structured workflows, rather than being ideal for solopreneurs.
Customer feedback
Rating: 4.4/5.0 on G2
Many users praise GoTo for its reliability and the way it consolidates multiple communication channels into a single platform. Many users note how easy it is to manage calls across teams, particularly with the visual dial plan editor.
A common critique is that the setup process can initially feel complex, especially for smaller companies with simpler needs.
The user interface looks simple and easy to use but it is actually very difficult and their customer service is time consuming and difficult to get help. –
Read the full review
Best for
GoTo is great for mid-sized businesses that are searching for a scalable, feature-rich phone system with built-in call center tools.
7. Phone.com
Phone.com is a VoIP phone service launched in 2008 and headquartered in Newark, New Jersey. Like a few other Grasshopper alternatives, it’s designed for small businesses, startups, and entrepreneurs and offers affordable cloud communication tools with flexible pricing. With over 50,000 customers, Phone.com focuses on customizability and value.
Features
- Custom phone numbers
- Call forwarding and handling rules
- Call recording
- Video conferencing (included on all plans)
- Call logs and analytics
Integrations
CRM and helpdesk systems
Pricing
- Basic for small teams: $18/month
- Plus for growing teams: $27/month
- Pro for large teams: $40/month
Free trial
30-day money-back guarantee (no traditional free trial, but refundable).
Support channels
- 24/7 support via live chat, phone, and email
- Help center and onboarding resources
What makes it better than Grasshopper?
- Flexible pricing by features, not phone lines: Ideal for businesses that don’t need multiple numbers but want advanced tools.
- Video conferencing on all plans: A built-in collaboration tool that Grasshopper doesn’t offer.
- Call analytics and recording: Pro features are available at a lower cost than Grasshopper’s tiers.
Phone.com limitations
- Some core features are only available in higher tiers: Call analytics and recording are exclusive to the Pro tier.
- The lowest plan limits you to one phone number: Not ideal for teams that need multiple extensions.
Customer feedback
Rating: 3.5/5.0 on G2
Users love the affordability, ease of setup, and wide feature set. Many talk about its transparent pricing and flexible plan structure.
At the same time, many essential features, such as call recording and analytics, are only available on higher-tier plans, which frustrates small teams trying to keep costs low. The mobile app is sometimes described as buggy or outdated, and the overall interface, although functional, feels clunky or unintuitive to some users.
It became clear to us as our business grew and we needed more than one person handling our business phone numbers, that what we needed was way more complicated than what Phone.com could offer. We were looking for complicated call flows and phone business hour rules, as well as multiple numbers pointing to different flows, etc. and Phone.com could not handle that level of complexity to our satisfaction. –
Read the full review
Best for
Teams that want a more flexible, feature-rich upgrade to Grasshopper, with additional tools for business growth.
8. eVoice
eVoice is a basic VoIP phone system designed for entrepreneurs, freelancers, and small teams that need a straightforward way to manage business calls. First launched in 2000 and reintroduced in 2010, it’s one of the oldest players in the virtual phone number market and the most established competitor on this list.
The company is operated by Ziff Davis (formerly J2 Global) and maintains a modest presence, with its core audience concentrated in the USA. The platform prioritizes simplicity over modern complexity, offering a cheap alternative.
Features
- Auto attendant for call routing
- Call forwarding and screening
- Conference calling
- Voicemail-to-email
Integrations
None – eVoice functions as a standalone solution without third-party app integrations.
Pricing
$14 per user/month.
Free trial
No trial is available; however, they offer a 30-day money-back guarantee.
Support channels
- Phone support on weekdays (business hours)
- WhatsApp chat
- Website live chat
- Help center with FAQs and setup guides
What makes it better than Grasshopper?
- Higher conference call capacity: eVoice supports up to 94 participants per call.
- Simpler setup process: The auto attendant and call routing features are easier to configure than Grasshopper’s more manual workflows.
eVoice limitations
- Limited SMS: eVoice doesn’t support text messaging without an add-on.
- No third-party integrations: Lacks CRM or productivity tool integrations, which limits workflow automation compared to competitors.
- Outdated user interface: Users report that the interface feels outdated and is harder to navigate than modern platforms like Grasshopper.
- Limited scalability: The feature set is fine for solo use, but doesn’t scale well for growing teams or multi-user environments.
Customer feedback
Rating: 2.3/5.0 on G2
Many users like eVoice for its straightforward setup and affordable pricing, especially when all they need is a simple way to forward phone calls and manage voicemails. However, the platform is showing its age. Several customers have pointed out that the interface feels dated and clunky, and the lack of features, such as base-plan SMS, can be frustrating.
Some say eVoice works well if you just need a separate business number, but it’s not the best fit for anyone expecting a modern, flexible phone system.
It’s more steps than it should be to record a message. I should be able to call into my number and/or account and be prompted to record a message just like we do for our personal voicemails. It seems a little outdated to have to record a Mp4. –
Read the full review
Best for
Solo professionals or small-business owners who only need a basic business number and simple call management.
9. Toky
Toky is a VoIP phone system that streamlines business communications through voice calls and messaging. Established in 2014 and headquartered in Mexico, Toky serves over 1,000 clients globally. It focuses on delivering a versatile communication platform accessible across multiple operating systems, including Windows, macOS, Linux, iOS, and Android.
Features
- Call forwarding and routing based on agent availability
- IVR menus
- Call filtering and business hours configuration
- Multi-language voicemail and greetings
Integrations
CRM and helpdesk systems
Pricing
- Entrepreneur: $25/user/month
- Business: $35/user/month
Free trial
No official free trial or refund policy is listed.
Support channels
- Online help center with guides and FAQs
What makes it better than Grasshopper?
- Global number availability: Toky offers virtual numbers in over 60 countries, which is much better than Grasshopper’s international presence.
- Multi-platform support: This alternative is compatible with desktop and mobile devices across various operating systems.
- Built-in auto dialer: Automates outbound calling campaigns, a feature not included with Grasshopper’s base offerings.
- Customizable call routing: Allows businesses to set up IVR menus and distribute calls based on agent availability.
Toky limitations
- Quality inconsistencies: Some users experience occasional dropped calls and audio issues.
- Limited onboarding support: The platform lacks extensive onboarding or personalized training.
- No internal team collaboration tools: Toky does not include built-in messaging or shared inbox features, which hinders team coordination.
- Support delays: Customer service response times can be slow, sometimes exceeding 24 hours.
Customer feedback
Rating: 3.7/5.0 on G2
Customers value Toky’s broad international number coverage and flexibility across devices. The auto-dialer and IVR features also receive positive remarks for improving call efficiency.
On the other hand, users mention problems with call quality and feel the onboarding assistance is insufficient. Many also say support is slow to respond.
Toky has some technical issues. We’ve often had issues with calls dropping, apps displaying error messages, calls having delay or static on one end, etc. Customer service is kind and responsive but they really don’t follow up unless you nag them. –
Read the full review
Best for
Small and mid-sized teams who want easy international calls and simple call tools.
10. CallHippo
The last Grasshopper competitor we’ll cover is CallHippo, a virtual phone system launched in 2016. The company maintains a representative office in the United States, with its development team based in India. It serves businesses worldwide, is great for sales and support teams, and offers a scalable platform that supports multi-location communication. The platform works across iOS, Android, web browsers, and as a Chrome extension.
CallHippo is known for low-latency performance and AI-powered call routing.
Features
- IVR system with smart call switching
- Power dialer
- Call analytics and reporting dashboards
- Call monitoring with live coaching
- Pause and resume call recording
Integrations
CRM and helpdesk systems
Pricing
- Starter: $25/user/month
- Professional: $40/user/month
- Ultimate: $55/user/month
Free trial
CallHippo provides a 10-day free trial.
Support channels
- 24/7 live chat
- Email support
- Online knowledge base and FAQs
What makes it better than Grasshopper?
- Better call management features: CallHippo includes advanced tools like call whispering, call barging, and detailed reports that Grasshopper doesn’t fully provide.
- Wider international coverage: Supports more international phone numbers and offers lower-cost global calls.
- More integrations and customization: CallHippo connects with popular apps like HubSpot and Zendesk, offering API access for custom setups. Grasshopper has fewer integration options.
CallHippo limitations
- No desktop app: CallHippo works on the web and mobile only, so if you prefer using a desktop app for calls, this may be inconvenient.
- Call quality varies by location: Some users experience weaker call quality in certain areas.
- Support can be slow: Customer support may be slow to respond, which can cause delays when you need assistance quickly.Customer feedback
Rating: 4.4/5.0 on G2
Users love CallHippo because it’s easy to use, affordable, and has great call features. Many especially like the call whisper and barging tools, which help teams work better together.
However, some users think the interface could be more intuitive and report occasional issues with international number availability. A few also mention that it can get expensive as you add more users or features.
There are situations when not everything works as it should and bugs pop up. This is sometimes annoying, but the team is always in touch and tries to fix everything as quickly as possible, sparing no time. –
Read the full review
Best for
Growing sales and support teams that are looking for a scalable virtual phone system.
How to choose the right Grasshopper alternative?
Choosing the right Grasshopper alternative depends on several factors that will ensure the platform suits your business needs.
- Choose call quality and reliability: The quality of your telephone calls is important for smooth business operations. Look for a VoIP solution that guarantees high-definition audio and minimal downtime.
- Opt for scalability: As your business grows, your phone system should grow with it. Select a service that can scale up or down easily based on your needs.
- Integration capabilities: A good alternative should easily integrate with the tools you already use.
- Consider pricing and flexibility: Take into account your budget and the pricing structure. Look for options that offer flexible plans, allowing you to choose a package that suits your company’s size.
- Choose the best customer support: Quick, responsive customer support is essential, especially when dealing with technical issues. Check for multiple communication channels and user-friendly help resources.
What’s next for your business?
Grasshopper works well for some, but it’s not the best match for every business, especially if your needs are starting to outgrow the basics. Luckily, there are plenty of other options, and one of the top Grasshopper alternatives we’ve listed should be what you’re looking for. Please note that, unfortunately, there’s no free alternative available.
If you want something that’s still easy to manage but offers more flexibility and support, MightyCall is a great option to consider. It’s designed for growing businesses and includes useful features that many users feel are lacking in Grasshopper. It’s definitely worth giving it a try!
