If CallHippo isn’t quite hitting the mark, that’s okay. Thankfully, we live in a digital world that is constantly evolving. If your business has outgrown CallHippo’s features or you’re just looking for something more user-friendly, then you’ve come to the right place. We’ve put together a list of the best CallHippo alternatives that can help you improve your call center operations.
Best CallHippo alternatives: Comparison
Let’s check the top alternatives to CallHippo in the table below.
| Provider | Starting price | Dialer modes | Analytics |
|---|---|---|---|
| MightyCall | $15 | Predictive Power Preview |
Advanced |
| Dialpad | $15 | Power | Advanced |
| Aircall | $30 | Power | Advanced |
| AVOXI | $14.99 | No | Basic |
| RingCentral | $65 | Predictive (through integration) | Advanced |
| OpenPhone | $15 | No | Basic |
| Grasshopper | $18 | No | Basic |
| Google Voice for Business | $10 | No | Basic |
| Vonage | $13.99 | No | Advanced |
| Zoom Phone | $15 | No | Advanced |
How we evaluated these alternatives to CallHippo
We compared the best alternatives to CallHippo using certain criteria, and we made sure to be thorough. Here’s what we got:
- Price: We assessed the value and how affordable each platform is.
- Key features: We looked through the offered essential tools, such as call forwarding, voicemail, analytics, and auto dialers.
- Integration capability: We evaluated how easily each system integrates with popular tools, including Salesforce, Slack, and HubSpot.
- Call quality: We considered feedback on connection stability and audio clarity during calls.
- User support channels: We reviewed the available support options, like live chat, phone, and email.
- User experience: We analyzed overall user satisfaction by checking G2 ratings and summarizing customer feedback.
What is CallHippo?
CallHippo is a cloud-based call center system designed for startups, small businesses, and enterprises seeking efficient communication solutions. Founded in 2016 and headquartered in India, CallHippo serves clients worldwide. Their intuitive interface and flexible features help increase customer support, sales outreach, and internal collaboration.
Key features
- Virtual phone numbers
- Call forwarding and recording
- Voicemail and transcription
- Call queuing
- Smart call routing
- Interactive voice response (IVR)
- Call analytics and reporting
- Power dialer
Integrations
- HubSpot
- Salesforce
- Copper
- Zapier
Pricing
They offer pricing plans billed annually per user/month. For small businesses, they have:
- Starter: $18
- Professional: $30
- Ultimate: $42
- Enterprise: Custom price
For large businesses:
- Bronze: $32
- Silver: $40
- Platinum: $48
- Enterprise: Custom solution
Parallel dialer plan:
- Basic: $25
- Ultimate: $200
Free trial
Yes, they offer a 10-day free trial.
Why do businesses opt for CallHippo?
CallHippo is considered a reliable call center, and it’s not surprising that businesses opt for this specific service. As to why, the answer is rather simple. Their blend of easy integration and user-friendly design makes it especially appealing to startups, SMBs, and even remote teams. Let’s break down the reasoning in more detail.
- Global reach. CallHippo allows businesses to establish a local presence by purchasing local or toll-free numbers. This is particularly beneficial for companies seeking to expand internationally without announcing bankruptcy.
- Seamless CRM integrations. The platform easily integrates with popular CRM systems like Salesforce, Zoho, and HubSpot.
- Call management features. CallHippo offers intelligent call routing and multi-level IVR.
- Cost-effective solutions. With their Starter plan at $18 per user per month, CallHippo offers affordable options for businesses of all sizes.
There are many companies like CallHippo, but due to their features and simplicity of use, this service remains one of the top call center choices.
Why consider CallHippo alternatives?
While CallHippo offers a great call center with excellent and necessary features, some businesses look for alternatives due to specific limitations of CallHippo that impact their operations. We looked through user reviews to understand what makes companies look for other options, and here’s what we found.
1. Limited IVR customization
Although CallHippo’s IVR system is great, it lacks the depth of customization found in other platforms. This can be considered a serious limitation, especially for companies that are highly user-centric and aim for exceptional customer service.
2. Dialers
In terms of dialers, CallHippo is very limited (and expensive). While MightyCall offers power, predictive, and preview dialers, CallHippo only offers power and parallel dialers. Their power dialer is part of their enterprise plan, but the parallel dialer is included in either their $25 per user/month or $200 per user/month pricing plans. The problem is that the parallel dialer’s capabilities are quite limited under their $25 per user/month plan, and to use its full potential, you will have to opt for their $200 plan.
MightyCall is more affordable in that sense. For a $40 per user/month plan, you can access the preview and progressive dialers. Additionally, all pricing plans offer advanced roles and permissions, so you can manage your workflow and operations even more easily!
3. Less flexible call routing
Call routing is very important for businesses. While CallHippo has all the basics, it lacks flexibility. There might be a learning curve for more complex routing.
4. Basic conference call features
For teams that rely on conference calls, CallHippo’s features may seem limited. They do not offer video support, only a small number of participants can join, and the control over calls is rather limited.
5. Mobile application limitations
Some users have reported that the mobile version of CallHippo doesn’t perform as well as the desktop version, which can be a drawback for teams that need mobile functionality more.
6. Customer support responsiveness
Timely support is essential. In some instances, users have experienced delays in receiving responses from CallHippo’s support team, which has impacted their operations and overall experience using the service.
7. Pricing considerations
While CallHippo offers competitive pricing, some users feel that the cost does not align with the features provided, especially when compared to other platforms that offer more advanced functionalities at similar or lower prices.
10 top alternatives to CallHippo: Overview
We have put together a list of CallHippo alternatives. Let’s have a look:
- MightyCall
- Dialpad
- Aircall
- Avoxi
- RingCentral
- OpenPhone
- Grasshopper
- Google Voice for Business
- Vonage
- Zoom Phone
MightyCall
MightyCall is a U.S.-based cloud call center software provider founded in 2013. They offer a virtual phone system that allows teams to manage calls, texts, and voicemails from any device. With a focus on reliability and a user in mind, MightyCall has developed a fantastic call center solution with auto dialers and advanced reporting. That, in return, has established their strong presence in the communication software industry.
Features
All VoIP features plus:
- Auto dialers: power, preview, and predictive.
- Multi-level IVR: Design customizable call menus to efficiently route callers to the appropriate departments or agents.
- Live call monitoring: That includes call barging, call whispering, call intercepting, and call listening.
- Advanced roles and permissions: Go beyond basic agent and supervisor roles to manage workflows efficiently.
- Call recording: Record incoming and outgoing calls for quality assurance, training, or compliance purposes.
- Customizable call routing: Automatically direct calls based on predefined criteria, ensuring efficient handling of customer inquiries.
- Voicemail transcription: Convert voicemails into text, allowing for quick review and response.
Integrations
- HubSpot
- Salesforce
- Zapier
- Balto
Pricing
MightyCall offers four different price plans per user/month, billed annually:
- Core: $15
- Pro: $23
- Power: $30
- Enterprise: Custom
Free trial
MightyCall offers a 7-day free trial.
Support channels
MightyCall provides several support channels to assist their customers:
- Phone support: You can reach out at +1 (888) 256-8312. For sales inquiries, use extension 1; for technical support, extension 2.
- Email support: For sales questions, contact sales@mightycall.com; for technical assistance, email support@mightycall.com.
- Live chat: Available on the website for real-time assistance.
- Help center: Access step-by-step articles and guides at the Help Center.
What makes it better than CallHippo?
Both MightyCall and CallHippo are great call center solutions. However, there are a few areas where MightyCall is just a bit better than CallHippo:
- Dialers: MightyCall offers three dialers – predictive, progressive, and preview – while CallHippo only has power and parallel dialers, which are rather expensive.
- Unlimited text messaging: MightyCall offers unlimited SMS on all plans, whereas CallHippo provides limited or one-way messaging on certain tiers.
- Transparent pricing: MightyCall’s plans are straightforward with fewer add-on costs, providing more value compared to CallHippo’s pricing structure.
- Enhanced feature set: Users have noted that MightyCall offers a more comprehensive set of features at comparable or lower price points than CallHippo.
- Live human support: MightyCall’s support is widely recognized as being of the best in the industry.
MightyCall limitations
- Lack of video conferencing: As well as CallHippo, MightyCall also doesn’t offer a video conferencing option.
- International number availability: The selection of international numbers is more limited compared to some other providers.
Customer feedback
MightyCall holds a 4.5 out of 5 rating on G2, reflecting positive user experiences. Users frequently commend their ease of use, reliable call quality, and responsive customer support. Some users have also expressed how easy it is to customize everything.
Verified User in Accounting
Small-Business (50 or fewer emp.) |
05/23/2024 "I never have any connection issues. Anytime I have a qustion I get a fast respone from a support agent. As an admin I like that I can see the break down of calls from each agent. I also like how I can customize basically everything. We have two support staff in office and others at different locations. Mighty calls allows us to all be able connect not only with our clients, but with each other."
|
Best for
MightyCall is ideally suited for mid-sized businesses seeking a reliable call center without the need for expensive hardware or complex setups. It’s particularly beneficial for teams that prioritize:
- Exceptional customer service
- Dealing with a high volume of calls with dignity
schedule your personalized demo with our amazing team
Dialpad
Dialpad is another CallHippo competitor. It’s a U.S.-based cloud communication platform founded in 2011 and headquartered in San Francisco. It offers a unified communications solution that includes voice, video, messaging, and contact center features. Designed for businesses of all sizes, Dialpad uses AI to boost communication.
Features
All VoIP features plus:
- AI-powered transcriptions
- Voice intelligence (Vi)
- HD video conferencing
Integrations
Like CallHippo, they integrate with all the major CRMs and Helpdesks
Pricing
Dialpad offers several flexible pricing plans billed annually per user/month:
Dialpad Connect:
- Standard Plan: $15
- Pro Plan: $25
- Enterprise Plan: Custom pricing
Dialpad Meetings:
- Free: $0 (this is a free alternative)
- Business: $15
Dialpad Support (for inbound call centers):
- Essentials: $80
- Advanced: $115
- Premium: $150
Dialpad Sell (for outbound call centers):
- Essentials: $39
- Advanced: $95
- Premium: $150
It can be considered a somewhat cheap alternative to CallHippo.
Free trial
Yes, Dialpad provides a 14-day free trial, allowing users to explore its features before committing.
Support channels
- Help center: Detailed video and article guides.
- AI live chat assistant: The website offers an AI-powered live chat.
What makes it better than CallHippo?
- Advanced AI capabilities: Dialpad’s real-time transcription and voice intelligence offer AI features that are better than CallHippo’s.
- Integrated video conferencing: Unlike CallHippo, Dialpad includes built-in HD video meetings without third-party tools.
- Seamless device switch: Dialpad allows users to switch calls between devices effortlessly.
- Integrations: Dialpad offers deeper integrations with major platforms, including Google Workspace and Microsoft 365.
Dialpad Limitations
- Limited international coverage: Some users have reported challenges with international number availability and call quality in specific regions.
- Feature access variability: Advanced features are often reserved for higher-tier plans, which may not be cost-effective for small businesses.
- Learning curve: The extensive feature set can be overwhelming for new users.
Customer feedback
Dialpad has a 4.4 out of 5 rating on G2. Users appreciate their AI features, ease of use, and integration capabilities. However, some users mention occasional call quality issues and a desire for more intuitive navigation within the app.
Easy and QuickDialpad’s real-time transcription capabilities are highly praised for capturing conversations and making them searchable. This is especially useful for note-taking and follow-ups. Call Quality Issues: Some users report inconsistent call quality, particularly in areas with poor internet connectivity.
Best for
Dialpad is ideal for businesses that want an all-in-one communication solution with advanced AI features. It is particularly beneficial for sales and support teams that rely on integrations with CRM systems and require simple communication across multiple channels.
Aircall
Aircall is another competitor from our list. It is a cloud-based business phone system founded in 2014 in Paris, France. It offers a VoIP solution for sales and support teams, providing features like call routing, analytics, and CRM integrations.
Features
All VoIP features plus:
- AI voice agent
- Shared call inbox
- Interactive voice response (IVR)
- Call routing and queuing
- Call recording
Integrations
All major CRMs and Helpdesks
Pricing
Aircall offers three pricing plans, billed annually per user/month.
- Essentials Plan: $30
- Professional Plan: $50
- Custom Plan: Pricing available upon request
Free trial
Yes, Aircall offers a 7-day free trial to explore the product.
Support channels
- Help center: Browse through a detailed knowledge base filled with helpful articles and guides.
- Support portal: Submit support tickets directly through their dedicated portal.
- Aircall AI assistant: An AI-powered chat tool that provides real-time assistance. Live chat with a human agent is also available for certain accounts via the Support Portal.
What makes it better than CallHippo?
- AI Voice Agent: Aircall recently launched their very own AI Voice Agent, and CallHippo doesn’t have one.
- Advanced analytics: Provides in-depth call metrics and reporting tools, allowing for better performance tracking.
- User-friendly interface: Designed for quick setup and ease of use, reducing the learning curve for teams.
- Scalability: Great for businesses of various sizes, offering customizable plans and features.
Aircall limitations
- Higher pricing: Starting at $30 per user per month, it may be a bit expensive for small businesses.
- Limited video capabilities: Lacks built-in video conferencing, requiring third-party solutions.
- Customer support delays: Occasional slow response times from the support team.
Customer feedback
The service has a 4.3 out of 5 rating on G2, with users praising their integration capabilities and ease of use. However, some users have concerns about call quality, the app’s functionality, and the responsiveness of customer support.
1. Android app barely ever works — even with notifications turned on, app doesn’t ring and only displays a missed call after.
2. Searching by contact or phone number in recent calls/history doesn’t work on app or desktop versions.
3. Support is slow
Best For
Aircall is ideal for small to medium-sized businesses that are looking for a cloud-based phone system with rich CRM integrations. The service can be great for sales and support teams aiming to increase customer interactions and improve communication processes.
AVOXI
AVOXI is a cloud-based VoIP and contact center solution provider headquartered in the United States. Established in 2001, AVOXI offers services to businesses across various industries, including telecommunications, travel, hospitality, and finance.
Features
- IVR
- Intelligent call routing
- Call recording and call forwarding
- Real-time traffic metrics
Integrations
- Zoom
- Microsoft Teams
- Amazon Connect
Pricing
AVOXI offers three pricing plans, billed monthly.
- Standard: $14.99 minimum
- Premium: $99.99 minimum
- Premium AI: $199.99 minimum
Free trial
Yes, AVOXI offers a free trial for its services.
Support channels
- Email: To contact support, you can email them at service@avoxi.com or fill out a form on the website.
- Phone support: Direct communication with support representatives is available through different numbers for different countries.
- Knowledge base: Extensive library of guides, FAQs, and tutorials.
What makes it better than CallHippo?
- Broader Global Coverage: AVOXI offers international toll-free numbers in over 160+ countries.
- Customer support: Unlike CallHippo, AVOXI offers several direct support numbers.
- Real-time analytics: Real-time call metrics and performance tracking provide deeper insights into operations.
AVOXI limitations
- Additional fees: Various additional charges can accumulate, affecting the overall cost.
- Limited multimedia messaging: While SMS is supported, sending multimedia content, such as images and videos, is not available.
Customer feedback
AVOXI scored a rating of 4.4 out of 5 on G2. Users appreciate the platform’s extensive global coverage and simple integrations. However, some have noted that the accumulation of additional fees can impact the overall cost-effectiveness. Some users are rather unhappy about the customer support.
Customer service and sales service is unacceptable. I received a quotation before signing up. The real monthly fee is 2.5x the quoted amount.
Best for
AVOXI is best suited for businesses that require call management features and integrations with existing CRM and collaboration tools. Industries such as telecommunications, travel, hospitality, and finance can be quite suitable for AVOXI.
RingCentral
RingCentral is a provider of cloud-based unified communications and collaboration solutions. The company was founded in 1999 and is headquartered in Belmont, California. They offer a suite of services, including voice, video, team messaging, and contact center solutions.
Features
- Unified communications
- Advanced analytics
- Omnichannel contact center
- Softphone capabilities
Integrations
- Salesforce
- Microsoft Teams
- Google Workspace
- HubSpot
Pricing
RingCentral offers two pricing plans, billed annually per user/month.
- RingCX: $65
- RingCentral Contact Center Enterpirse: Custom solution
Free trial
Yes, RingCentral offers a 14-day free trial.
Support channels
RingCentral provides the following support channels:
- Phone support: Available for multiple countries.
- Help center: Offers articles, guides, and FAQs.
- Website form: For more complex issues, you can submit a form.
- Live chat AI-assistant: Available via the RingCentral website.
What makes it better than CallHippo?
- Comprehensive feature set: RingCentral offers a broader range of features, including video conferencing, team messaging, and advanced analytics.
- Extensive integrations: With over 400 integrations, RingCentral offers businesses more options to connect their existing tools.
RingCentral limitations
- Pricing: RingCentral’s plans can be more expensive compared to some competitors, which may be a disadvantage for small businesses with limited budgets.
- Complexity: The excessive set of features and customization options may require a learning curve for new users.
Customer feedback
RingCentral has received a 4 out of 5 stars rating on G2. Users appreciate the platform’s integration abilities and support infrastructure. However, some users have noted that the platform’s complexity can be overwhelming for new users, and the pricing may be higher than some alternatives.
It can be finicky to set up, and some of the main contact center’s feature pathways can be confusing at first. It requires more user savvy, which could be an issue at first.
Best for
RingCentral is best suited for organizations that require a scalable and feature-rich communication platform. They can also be fantastic for companies that need to integrate voice, video, messaging, and collaboration tools into a single platform.
OpenPhone
OpenPhone is another competitor to CallHippo. It is a cloud-based business phone system that focuses on providing affordable and scalable communication solutions for startups and small businesses. OpenPhone allows users to manage calls and texts using their business numbers on mobile and desktop apps. The platform is designed to automate workflows and make team collaboration easier.
Features
- AI-powered call summaries
- AI voice agent
- Custom greetings
- Voicemail transcription
- Call routing
Integrations
All major CRMs and Helpdesks.
Pricing
OpenPhone offers four pricing plans, billed annually per user/month
- Starter: $15
- Business: $23
- Scale: $35
- Enterprise: Contact sales for more information
This can be considered another cheap alternative to CallHippo.
Free trial
Yes, they offer a 7-day free trial.
Support channels
OpenPhone offers several support options:
- AI-powered live chat: AI-assistant is ready to answer your questions.
- Submit a request: For more specific or technical issues, you can submit a request form.
What makes it better than CallHippo?
- Affordable pricing: OpenPhone offers a more affordable solution for small businesses and startups, starting at $15 per user per month.
- Business-focused features: Features like voicemail transcription, team collaboration, and automated call routing make it more business-centric than CallHippo.
- Simple interface: The user interface is intuitive and easy to navigate, making it a good choice for teams without a dedicated IT department.
OpenPhone limitations
- Lack of advanced call analytics: While OpenPhone offers basic call analytics, it lacks the in-depth data and reporting features found in other providers.
- No video conferencing: Unlike some other alternatives, OpenPhone does not offer built-in video conferencing.
Customer feedback
OpenPhone has generally received positive reviews with a 4.7 out of 5 rating on G2. Many users appreciate their straightforward setup process and the ability to keep work and personal calls separate. However, some users have pointed out the lack of live customer support as a drawback.
The only drawback I see with Open Phone is the lack of live customer support. They do have a quick turn around time when a ticket is submitted for tech support, but I could not get anyone on the phone or chat to solve the problem immediately.
Best for
OpenPhone is best suited for startups and small businesses, as well as companies that require a flexible communication platform and remote teams.
Grasshopper
Grasshopper is a virtual phone system designed for small businesses and entrepreneurs. Founded in 2003 and based in the United States, it offers features that help users maintain a professional image. It is particularly liked by solopreneurs, startups, and small businesses.
Features
- Virtual phone numbers
- Custom greetings
- Simultaneous call handling
Integrations
Grasshopper doesn’t offer direct integration with CRMs like some other alternatives to CallHippo.
Pricing
Grasshopper offers pricing plans billed annually per user/month:
- True Solo: $18
- Solo Plus: $32
- Small Business: $79
Free trial
They offer a 7-day free alternative trial.
Support channels
Grasshopper provides several support options:
- Help center: A comprehensive knowledge base.
- Email support: To report a vulnerability, email security@goto.com.
- Contact form: If you are facing technical issues, you can submit a form – their team will get back to you.
What makes it better than CallHippo?
- Simpler setup: Grasshopper offers a simpler setup.
- Custom greetings: Grasshopper offers easy customization of greetings for different hours or departments, offering a more professional touch compared to CallHippo.
Grasshopper limitations
- Limited international calling options: Grasshopper does not offer extensive international calling options, which can be a limitation for global businesses.
- Limited features for larger teams: While it’s great for small businesses, Grasshopper doesn’t offer advanced features necessary for larger teams, such as call center management tools.
Customer feedback
Grasshopper generally received neutral reviews, gaining a 3.9 out of 5 rating on G2. Users appreciate the clear and professional appearance it gives small businesses. However, some customers have noted the absence of advanced reporting tools and the lack of features for large teams.
Downside was that we grew rather quickly and needed to switch to another company to meet our needs. Other than that, we would’ve stayed.
Best for
Grasshopper is best suited for small businesses, entrepreneurs, freelancers, and consultants.
Google Voice for Business
Google Voice for Business is a cloud-based phone system designed for small to medium-sized businesses. It provides users with a professional calling solution, featuring call forwarding, voicemail transcription, and virtual numbers. Launched in 2009 and backed by Google’s infrastructure, it has become a popular choice for businesses looking for an affordable and scalable communication solution.
Features
- Integration with Google Workspace
- Auto-attendant
- Spam call blocking
- Do Not Disturb Mode
- Personalized greetings
Integrations
- Gmail
- Google Calendar
- Google Meet
- Google Drive
Pricing
Googe Voice for Business offers pricing plans billed annually per user/month:
- Starter: $10
- Standard: $20
- Premier: $30
Free trial
Google Voice for Business offers a 14-day free trial.
Support channels
Support is provided through the Google Voice Help Center, which includes articles and user forums. Direct customer support is limited.
What makes it better than CallHippo?
- Google Workspace integration: Google Voice for Business offers seamless integration with the whole Google Workspace suite.
- Lower price for basic features: At a starting price of $10 per user per month, Google Voice offers a competitive entry-level price, providing essential business communication features.
Google Voice for Business limitations
- Lack of advanced call analytics: Google Voice for Business lacks detailed reporting and analytics features, which may be a downside for businesses that require in-depth call tracking.
- No call center management tools: Unlike specialized VoIP providers, Google Voice lacks advanced call center management features like call queuing and real-time performance tracking.
Customer feedback
Google Voice for Business received a 4.1 out of 5 rating on G2. Users appreciate its ease of use and flexibility across devices. However, some customers have pointed out that sometimes they don’t receive important notifications.
The biggest drawback is the notifications. I’m not notified every time I receive a message, which can be frustrating because you have to constantly check your phone so that you don’t miss anything.
Best for
Google Voice for Business is best suited for businesses using Google Workspace and remote teams.
Vonage
Vonage is a cloud-based call center and communication provider offering VoIP services. Founded in 2001, Vonage has evolved to offer business communications solutions, including voice, video, messaging, and collaboration tools, for enterprises of various sizes.
Features
- Cloud-based VoIP system
- Unified communications
- Call management tools
Integrations
- Salesforce
- Microsoft Teams
- Slack
Pricing
Vonage offers pricing plans billed annually per user/month:
- Mobile: $13.99
- Premium: $20.99
- Advanced: $27.99
This is a more affordable alternative to CallHippo.
Free trial
Vonage offers a 14-day free trial, which may vary by region or promotion.
Support channels
Vonage provides support to customers via the following channels:
- Help center and community forum: Response times can vary, but most users report timely assistance, especially on higher-tier plans.
- Phone number: You can reach out to them at 1-866-901-0242.
What makes it better than CallHippo?
- More advanced call center features: Vonage offers a full suite of call center features, whereas CallHippo is more basic in comparison.
- Better mobile app experience: Vonage’s mobile app is widely praised for its stability and range of features, including video calls, which is an advantage over CallHippo’s mobile app.
Vonage limitations
- Complex setup: Setting up Vonage services can be more complex, especially for businesses with limited technical expertise.
- International coverage limitations: While Vonage offers international calling, it may not have the same level of global coverage or flexibility as other specialized providers.
Customer feedback
Vonage has earned a 4.2 out of 5 rating on G2. Customers appreciate the comprehensive set of tools that caters to both small and large businesses. However, some users have raised concerns about pricing, especially for smaller businesses, and the setup process.
What do you dislike about Vonage Contact Center (formerly NewVoiceMedia)?
I would say pricing or maybe third pary integration
Best for
Vonage is ideal for call centers and customer support teams. The extensive call management features make Vonage an excellent option for call centers and teams managing high call volumes.
Zoom Phone
Zoom Phone is the last one on our CallHippo competitors list. It is a cloud-based business phone system developed by Zoom Video Communications, Inc., and launched in 2019. Built on Zoom’s renowned video conferencing infrastructure, it offers VoIP calling, global PSTN connectivity, and unified communications within a single platform
Headquartered in the U.S., Zoom Phone has quickly grown in popularity and is now used by tens of thousands of businesses worldwide. It is especially valued for its seamless integration with Zoom Meetings and its user-friendly interface, making it an ideal choice for remote and hybrid teams.
Features
- Auto Attendant and IVR
- Call recording and analytics
- Call routing and queues
Integrations
- Salesforce
- Google Workspace
- Slack
Pricing
This is not a free alternative, Zoom Phone offers several pricing plans based on features and team size:
- US and Canada Calling: $15
- Pro Plus: $18.32
- Business Plus: $22.49
Free trial
Zoom Phone doesn’t offer a free trial.
Support channels
- AI-powered chat support
- Help center with guides and community forums
- Community: Ask for help from other Zoom users
What makes it better than CallHippo?
- Superior video and collaboration integration: Zoom’s core strength in video conferencing translates into smoother transitions between calls and meetings.
- Enterprise-grade reliability: Zoom’s cloud infrastructure provides stronger uptime, security, and performance metrics compared to smaller VoIP providers like CallHippo.
Zoom Phone limitations
- Limited SMS capabilities: SMS functionality is currently limited and may not be ideal for teams that rely heavily on SMS, such as support or sales teams.
- Complex licensing for international teams: Setting up global calling can be complex, especially for multi-country teams that require different licenses.
Customer feedback
Zoom Phone scored a 4.5 out of 5 rating on G2. Users frequently praise Zoom Phone for their simple integration with Zoom Meetings. They appreciate the call quality, international support, and scalability, although some mention issues with AI features.
Hate Zoom AI, especially in the context of Zoom Phone. I cannot imagine a feature I have ever wanted LESS than one that listens to all my voicemails in order to leave me a summary when I could simply… listen to the voicemail. Also generally hate the way that the AI has been marketed to managers as a way to micromanage employees- I don’t want to listen to their client calls and have an AI identify any problems for me. I do not want to surveille them like this.
Best for
Zoom Phone is ideal for remote and hybrid teams, as well as growing businesses, customer support, and sales teams.
How to choose the right CallHippo alternative?
Selecting the right alternative to CallHippo requires a careful evaluation of your business’s communication needs and objectives. When you’re looking for a call center software, consider the following:
- Feature set and customization capabilities: Ensure the provider offers essential features, such as call routing, IVR, voicemail-to-email, and call recording. Customization options allow you to adjust the system to your specific workflows and business processes.
- Integration capabilities: Look for solutions that can easily integrate with your existing CRM, helpdesk, and other business tools.
- Reliability and uptime: Opt for providers that guarantee high uptime (ideally 99.99% or higher) to ensure uninterrupted communication.
- Pricing and value: Look at the pricing structure to ensure it is comfortable for your budget while offering the necessary features.
- Customer support: Responsive and knowledgeable customer support is super important. Check if the provider offers 24/7 support, dedicated account managers, and multiple support channels.
- Security and compliance: Verify that the provider adheres to industry-standard security protocols and compliance regulations (e.g., GDPR, HIPAA) to protect sensitive data.
If you evaluate your potential alternatives based on these criteria, you can select the best CallHippo alternative for business that not only matches but potentially exceeds CallHippo’s capabilities.
Find the right solution for your business
We’ve looked at the top CallHippo alternatives. Choosing the right call center platform can be challenging. Especially when it can significantly impact your team’s productivity and customer experience. While CallHippo offers a solid range of features, exploring other providers can help you discover tools better suited to your specific goals.
If you’re looking for AI solutions, then Dialpad can be the best option for you. If you need integration flexibility and an AI voice agent, then Aircall will fit you better. If you just need something simpler and cheaper, Google Voice for Business is the way to go.
However, if you’re looking for a more intuitive interface and down-to-earth pricing, MightyCall could be the perfect fit for your business.
