Ringover vs MightyCall

What is Ringover?

Ringover is a business call center platform that combines VoIP, contact center services, and AI-powered tools for sales and support teams. Founded in 2005 and relaunched in 2018, the company is headquartered in Paris, France, with additional offices in Atlanta, Barcelona, and London.

Ringover serves clients across Europe, North America, Latin America, and parts of Asia. However, the platform is predominantly designed to meet European standards, so it doesn’t fully meet region-specific needs like compliance rules, dialing regulations, or data policies outside the EU.

What is MightyCall?

MightyCall is a cloud-based call center for growing and mid-sized businesses that need to handle a high volume of customer interactions without the burden of complex infrastructure. It supports both in-office and remote teams, so businesses can keep service quality high as they expand.

MightyCall was launched in 2013 and built a reputation for reliable, flexible service for businesses mainly in the US and Canada. That said, it also offers support for international calling. It’s a good choice for contact centers that need to stay organized and handle support efficiently.

Key differences between Ringover and MightyCall

When you compare MightyCall and Ringover, you’ll see a few key differences:

Advanced dialer options

Ringover doesn’t include dialers in its core plans, but their Power dialer is available in the Advanced plan. They support outbound efficiency by automating number dialing, but you’ll need to pick and pay for extra modules to get access. On its core plans, outbound calls are handled manually or via basic call lists.

Compared to Ringover, MightyCall offers a complete suite of advanced dialers to help automate outbound outreach:

• Preview dialer (Power plan) – Allows agents to view caller information before connecting and improves context and personalization.
• Power dialer (Power plan) – Dials a list of numbers automatically and connects agents only when a live recipient answers.
• Predictive dialer (Enterprise plan) – Uses smart algorithms to forecast when an agent will be free and how likely a call is to be answered.

In addition, MightyCall includes Do Not Call List integration. This feature automatically screens outbound numbers against the US national and internal DNC databases, which helps teams stay legally compliant and avoid dialing restricted contacts.

MightyCall also has built-in Answering Machine Detection, so agents don’t waste time on voicemails and can focus on real conversations.

Custom call flow designer

In the MightyCall vs Ringover debate, one clear distinction is the ability to build personalized call journeys.

MightyCall’s visual call flow builder gives users a drag-and-drop interface to create advanced, condition-based routes. You can configure rules based on time, user availability, call queues, or caller status. This tool supports IVR menus, queue routing, voicemail redirects, and special flows for VIP or blocked numbers.

International calling infrastructure

The differences between these platforms are also clear when it comes to international calling.

Ringover includes unlimited outbound calling to over 90 countries and free inbound calls across all plans, which eliminates per-minute fees. The setup works well for teams that frequently connect with clients or colleagues worldwide.

MightyCall supports international numbers and calling, but it doesn’t offer the same wide-reaching global access. This works well for businesses that don’t need to call internationally very often.

CRM integrations

MightyCall offers native integrations with HubSpot, Salesforce, and Balto, along with broader connectivity via Zapier. It covers essential use cases for many small teams but may require extra configuration or third-party tools to connect with less common systems.

Compared to MightyCall, Ringover provides a wider range of CRM integrations, including HubSpot, Salesforce, Pipedrive, Zoho, Bullhorn, ActiveCampaign, Microsoft Dynamics, and Slack. With built-in options, teams have more freedom and less need to rely on third-party solutions.

Advanced roles and permissions system

Ringover offers basic permission tiers. However, without deep configuration options, it’s harder to restrict access to sensitive areas or reflect specific team responsibilities.

Unlike Ringover, MightyCall offers a highly configurable roles and permissions system. Admins can assign users different levels of access, which range from full control to personal-call-only visibility. Permissions can be limited (specific numbers, teams, or features like dialers, reports, and call flows) to keep everything clear and manageable, especially in larger or multi-department setups.

MightyCall and Ringover similarities

Both services share several useful features that help teams handle calls:

Robust call analytics & reporting

Ringover and MightyCall include detailed call analytics dashboards that track total calls, call durations, missed calls, response times, and agent activity. With those metrics, managers can spot trends and make better staffing or workflow decisions.

Both platforms provide historical data exports, and MightyCall adds filtering by users, teams, or business numbers for deeper insights.

Reliable call recording

Both platforms allow automatic or on-demand call recording across all plan levels. Call recordings are kept secure and can be used for training, resolving customer disputes, or meeting compliance needs.

MightyCall also gives admins fine-grained control over who can access or manage recordings, and Ringover integrates playback into call history for quick retrieval.

AI-driven features

MightyCall and Ringover use AI to streamline workflows. They include voicemail transcription, turning voice messages into readable text, and AI-powered call summaries to extract key points from conversations.

Real-time call monitoring

Managers using either service can view live dashboards that display ongoing calls, queue lengths, agent statuses (available, busy, offline), and wait times. Supervisors can step in when needed, reassign calls, or coach team members on the spot thanks to real-time visibility.

MightyCall’s Supervisor Workspace gives managers greater control with live listening and whisper coaching options, and Ringover supports similar features through its Smart dashboard.

Comparing MightyCall and Ringover pricing & plans

Let’s see what you can get at each tier in this pricing comparison:

Ringover pricing

Note: Prices are current at the time of this article’s publication.

MightyCall pricing

Note: Prices are current at the time of the article’s publication.

The difference between MightyCall and Ringover pricing is clear: MightyCall offers more features at a lower cost and gives businesses better value without sacrificing functionality.

See MightyCall in action –
schedule your personalized demo with our amazing team

Book Demo

Ringover or MightyCall: Which service is safer?

Both Ringover and MightyCall offer strong security.

Ringover emphasizes infrastructure control and compliance within the European Union. Data is stored in certified data centers, and advanced encryption protocols like DTLS-SRTP and HSM secure the communication. It follows strict GDPR practices, and employees are regularly trained on data protection.

MightyCall takes a more global approach with cloud-based AWS data centers, N+1 redundancy, continuous backups, and full PCI-DSS compliance. It also supports US-specific protections like STIR/SHAKEN and integration with the National Do Not Call List.

Difference between Ringover and MightyCall user support and satisfaction

This comparison looks at how each service delivers when it comes to the real-world experience.

Ringover

Ringover offers support via live chat, email, and an online help center. Users mention that the setup is straightforward and the platform is intuitive. However, some note that support can be slow to respond in time-sensitive situations, especially outside core business hours. While the team is helpful overall, complex issues may take longer to resolve.

• What they love: Ringover users often highlight its clean, intuitive interface, strong international call quality, and flexibility for hybrid teams. Many appreciate the fast and simple onboarding, solid CRM integrations, and dependable customer support.
• What they don’t love: Some users note that pricing seems high compared to traditional solutions, especially for small businesses.

Others mention limited customization options in reports and dashboards, and minor glitches with mobile notifications or integrations. A few reviews pointed out slow response times from support during urgent issues and occasional usability quirks.

G2 rating: 4.6/5.0

We have been using Ringover in our office for almost two months, and so far, the experience has been very good. The system is easy to use, the call quality is stable, and it allows us to make international calls without any issues. Additionally, the prices are very competitive. We particularly highlight the possibility for all users to be connected simultaneously and the clarity of the interface.
Read the full review

MightyCall

MightyCall, compared to Ringover, is known for its fast and accessible support. Help is available via phone, chat, and email, with many users reporting quick responses and clear guidance. Onboarding assistance and detailed walkthroughs make setup easy for small teams or first-time users.

• What they love: The platform earns points for its smooth setup, dependable call quality, and strong core features like call recording, voicemail, analytics, and team-wide call routing. Many users also highlight the fast and responsive customer support, calling it one of MightyCall’s standout qualities.
• What they don’t love: Some users note that initial navigation takes getting used to, particularly around call flow customization and hold features. Others mention occasional confusion with pricing transparency or unexpected limitations.

G2 rating: 4.5/5.0

Shweta R. Marketing Support Specialist Mid-Market (51-1000 emp.)

07/06/2023 "After using the MightyCall our agent's accountability has been increases as we can monitor live calls and provides call center report to them. We can set our call flow design and recorded greeting messages for our callers with AI feature to monitor call quality That's why surely recommended to my colleagues." Read full review on G2

Unlike MightyCall, Ringover’s support can be slower, which may pose a drawback for fast-moving teams that need immediate assistance.

Which one is right for your business?

Both MightyCall and Ringover are capable platforms, but they cater to different regions and business needs.

Ringover is best for

Companies focused on the European market

Ringover is designed with EU businesses in mind. It suits companies that operate primarily across the EU and are already familiar with local regulations and customer expectations.

Teams with basic communication needs

If your team mainly handles straightforward inbound or outbound calls without needing advanced automation, Ringover’s feature set can be a practical and simple solution.

MightyCall is best for

North American call centers running outbound campaigns

MightyCall supports predictive, progressive, and preview dialers, plus answering machine detection, which makes it ideal for US sales and outreach teams.

Teams needing detailed oversight and agent performance tools

Supervisors and managers benefit from real-time dashboards, agent statuses, and live call monitoring, so it works well for remote or high-volume support teams.

Companies that value fast setup and strong support

MightyCall’s hands-on onboarding and helpful support team make it a great fit for small to midsize businesses that want to get up and running without the usual setup headaches.