FreedomVoice vs. MightyCall

What is FreedomVoice?

FreedomVoice is a virtual phone system built with small businesses in mind. Since 1996, they’ve helped over 200,000 entrepreneurs and teams stay connected and present a more professional image. The company is based in Encinitas, California, and works mainly with customers in the USA and Canada.

In 2016, it became part of the GoDaddy family. The service was renamed CloudNumber, but we’ll keep calling it FreedomVoice to make things easier. Since the acquisition, there have been no significant updates or new features, and the product hasn’t kept pace with the competition. Existing customers likely still access services through legacy portals, but no new development has occurred so far.

What is MightyCall?

MightyCall, founded in 2013 and based in San Francisco, is a cloud-based phone system built for small and medium-sized businesses. The goal is simple: help companies stay connected without breaking the bank or requiring a technical team.

With MightyCall, companies can manage all their communications in one place. This helps them stay organized and keep things running smoothly, all while maintaining a professional image no matter the size of the budget.

keep on top of calls and messages, and you’ll stay organized and professional without the stress.

Key differences between FreedomVoice and MightyCall

When you compare FreedomVoice and MightyCall in detail, the differences in functionality and scalability become clear. Let’s break them down.

IVR & call routing

FreedomVoice includes a basic virtual receptionist feature, but it’s limited to single-level call menus. Routing options are more restricted and better suited to very small businesses with simple needs.

Unlike FreedomVoice, MightyCall offers a powerful, multi-level IVR and advanced call routing that helps route clients to the right person or department quickly. You can create custom call flows, set business hours, and route people based on time, team, or availability. It’s especially useful for businesses with multiple departments or remote teams that need flexible call management.

Live call monitoring

MightyCall offers a strong set of live call monitoring tools, which makes it easy for supervisors to step in and support their team when needed. Some of the features include:

• Call listening: Supervisors can quietly listen in on calls without interrupting and take notes for feedback later on.
• Call barging: If needed, supervisors can join the conversation to guide the agent or address customer concerns in real time.
• Call whispering: Supervisors can speak directly to agents during calls without the customer knowing.
• Call intercept: In more urgent situations, supervisors can disconnect the agent and handle the conversation with the customer themselves.
• Call recording: Recordings allow managers to review calls later, track key details, and identify areas for improvement.

The difference between them is that FreedomVoice doesn’t offer the same depth of live monitoring. You can listen to calls, but features like call barging or whispering aren’t available, making it harder for supervisors to guide agents.

Faxing capabilities

MightyCall is a modern, cloud-first VoIP phone system. However, they do not offer built-in fax support.

Unlike MightyCall, FreedomVoice includes full fax functionality. You can receive faxes directly to your account. They are typically stored online. Faxes can be automatically forwarded to your email as PDFs or to a physical fax machine. Sending faxes is also straightforward – just upload your document and enter the recipient’s fax number.

Multi-user & role management

MightyCall is designed for teams with strong multi-user support and role-based permissions. Admins can assign roles, manage access levels, and monitor team activity. This way, it’s easy to stay organized as your business grows.

Compared to MightyCall, FreedomVoice has limited multi-user capabilities. It primarily works for individual use or very small teams, with fewer options for managing roles or tracking user activity.

Third-party integrations and ecosystem

MightyCall integrates with popular tools like CRM platforms and productivity apps to help teams stay connected and organized. It also offers API access for custom workflows, which makes it a flexible choice for businesses that rely on multiple tools.

FreedomVoice doesn’t offer deep integrations but fits well within GoDaddy’s ecosystem. It works smoothly alongside GoDaddy’s website, domain, and email services, which is convenient for users already using those tools.

MightyCall and FreedomVoice similarities

When it comes to modern features and flexibility, the difference between these platforms is evident. However, they still share some important basics.

Voicemail and call forwarding

Both FreedomVoice and MightyCall offer voicemail services, with the ability to send messages to email for easy access. Call forwarding is also included, which allows clients to be redirected to different numbers or devices. This guarantees you never miss important communications.

Toll-free numbers

Both offer toll-free calling, which allows businesses to provide a professional contact option that’s free for customers to use. These numbers help create a more polished business presence and can be used for client support or marketing purposes. Essentially, you will expand your reach without worrying about local number restrictions.

Mobile app

MightyCall and FreedomVoice offer mobile apps that keep you connected on the go. You can make and receive calls, check voicemails, and manage messages directly from your smartphone. These apps make it easy to keep in touch with clients and stay on top of your business, no matter where you are.

Comparing MightyCall and FreedomVoice pricing & plans

Now, let’s take a look at how MightyCall vs FreedomVoice stack up in terms of pricing.

FreedomVoice pricing

Note: Prices are current as of the article’s publication time.

The starting price is higher. However, as your team grows or your needs become more complex, the higher-tier plans give you real, tangible upgrades. They also have a custom Enterprise plan for larger teams or specific needs.

If you just require a basic phone setup, FreedomVoice could do the job. However, if you want more features and room to grow without paying extra later, MightyCall gives you better value.

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FreedomVoice or MightyCall: Which service is safer?

When it comes to security, the difference between MightyCall and FreedomVoice is clear. MightyCall has a high-availability infrastructure to ensure zero downtime. Its dedicated servers are owned outright, which gives the company full control over security and performance. With a 60% performance reserve, they can handle sudden spikes in call activity without any issues.

FreedomVoice has been somewhat stagnant since GoDaddy acquired it. The platform hasn’t seen much development. It does offer basic security features, but the lack of ongoing improvements makes it less reliable than MightyCall.

Difference between FreedomVoice and MightyCall user support and satisfaction

FreedomVoice has struggled to maintain its reputation in recent years, with growing frustration among users over reliability and support. Many customers feel that FreedomVoice has fallen behind its competitors. They point to the absence of meaningful updates and a decline in overall ease of use.

• What they love: Some long-time customers appreciate legacy features like fax, extensions, and call reporting. A few users mentioned helpful, friendly reps when they could reach one.
• What they don’t love: Outdated interface, glitchy mobile app, confusing billing practices, and poor issue resolution. Users called the service “frustrating” and “the worst customer support they’ve ever had.”

Not a ton of features to bog you down. It has the basic stuff you’d want without making it confusing or need advanced training to operate.
Read the full review on G2

G2 rating: 5/5 (3 reviews)

Compared to FreedomVoice, MightyCall has top-tier customer assistance, which is described by many as the best in the market. Users say support is quick and helpful, whether they reach out by phone, chat, or email. The company keeps adding new features and improving the platform.

• What they love: Highly praised for being fast, helpful, and supportive during setup and when addressing technical issues. Setting up numbers, caller ID, and texting is easy.
• What they don’t love: Occasional dropped calls and the need for support to reset the line. Some users want call reporting to be simpler and clearer.

Juni L. Customer Success Lead Small-Business (50 or fewer emp.)

02/07/2025 "I appreciate MightyCall’s quick, efficient customer support the most—they’re always responsive and helpful. Beyond that, I find the platform itself very user-friendly. It’s simple to integrate with other tools, and adding or managing team members is straightforward. Plus, the UI is clean and intuitive, which makes everyday use a breeze." Read full review on G2

G2 rating: 4.5/5 (267 reviews)

FreedomVoice and MightyCall offer different user experiences. FreedomVoice struggles with outdated features and poor support. On the other hand, MightyCall is praised for its excellent customer service, quick responses, and easy setup.

Which one is right for your business?

When choosing between MightyCall and FreedomVoice, consider what your business needs in terms of features and functionality.

FreedomVoice is best for

FreedomVoice is a good choice if you only need a basic phone system and don’t require a lot of advanced features. For example, a freelancer who needs a business phone number could find FreedomVoice easy to set up and cost-effective.

Bear in mind that after being rebranded as CloudNumber, FreedomVoice’s standalone identity is no longer actively promoted. Existing users still have access through legacy portals, but new customers are typically redirected to other GoDaddy tools.

MightyCall is best for

MightyCall, compared to FreedomVoice, is better suited for businesses that need more advanced tools to manage customer interactions. The Core plan works well for smaller teams, and Pro is great for those who need call monitoring and team oversight. If your business relies on high outbound call volumes, the Power plan provides useful features like dialers and call analytics.