Dialpad vs RingCentral (RingCX)

Feature set: Which service works best for your team?

Larger teams need robust call center tools to handle high call volumes, and this comparison explores how each service meets those needs:

Dialpad

Dialpad offers a wide range of tools for managing team communication. Its key features include:

• Intelligent call routing and multi-channel communication (voice, video meetings, messaging)
• Real-time call transcriptions and detailed performance reporting
• AI-assisted insights to track outcomes and improve interactions
• Collaboration tools like conference calls
• Workflow automation tools like Real-Time Assist cards

Its strengths are the depth of AI tools, which help teams optimize performance. Its main limitation is that the many features can make setup and management more complex.

RingCentral

RingCentral is an enterprise-level communication platform built for large teams and call centers. It provides a full suite of tools to manage high volumes of calls and maintain organized workflows:

• Call management, call queues, IVR, shared lines, and call recording
• Team messaging, video meetings, file sharing, and mobile apps
• AI tools for transcription, meeting summaries, and real-time note capture
• Enterprise-grade security, multi-site administration, and extensive integrations

RingCentral is powerful and scalable, but its setup is very complex due to the range of features and customization options.

Pricing & plans: Which makes more financial sense, Dialpad or RingCentral?

Both call center platforms cater to enterprises, with tiered plans that include various features.

Dialpad’s plans provide unlimited calls and messaging, AI meetings, and CRM integration. RingCX offers unlimited domestic calling, an optional AI receptionist, multi-site management, and reporting features. Higher-tier plans add analytics, storage, and more advanced tools.

Dialpad includes comparable enterprise features to RingCentral. RingCentral adds extra tools for large or multi-site organizations. However, in terms of value, Dialpad gives most teams the same functionality for a lower price.

Security, service reliability, and compliance: Which provider is safer?

The differences between Dialpad and RingCentral are visible in the level of protection you can expect for your calls and data. When everything works smoothly, you barely notice it, but any failure can disrupt operations and be costly.

Dialpad

Data in Dialpad is secured with TLS in transit and AES-256 at rest on Google Cloud. The platform includes role-based access, SAML/SCIM SSO, and AI-driven PII redaction. Meeting HIPAA, GDPR, SOC 2 Type II, and ISO standards, it also lets admins manage call recording, data retention, and privacy settings for stronger compliance and data control.

RingCentral

RingCentral provides enterprise-grade security with SAML and OAuth authentication, Zero Trust integration via Okta, and Google Workspace/Azure AD compatibility. Messages, calls, and meetings are encrypted in transit and at rest. RingCentral also offers dynamic end-to-end encryption for video meetings.

Admins can assign roles, control permissions, and manage external communications. Users retain full control over their data, including download and deletion rights.

Integrations: Which platform supports more connections?

See how RingCentral and Dialpad connect with the apps and tools your team relies on for daily work.

Dialpad

Dialpad offers essential pre-built integrations but still links with key tools like HubSpot and Salesforce, collaboration apps such as Slack and Asana, and calendar apps like Google Calendar. Its open APIs allow businesses to create custom workflows and streamline team communication.

RingCentral

RingCentral also provides a wide range of pre-built integrations, including CRMs like Salesforce, HubSpot, and Zendesk, collaboration tools such as Microsoft Teams and Google Workspace, and cloud platforms like AWS. Similarly, open APIs let businesses set up processes your way and unify communications across apps.

Customer support and satisfaction: Which company cares the most?

Here, let’s compare Dialpad and RingCentral based on how both options handle user assistance and maintain satisfaction.

Dialpad

Dialpad offers 24/7 live chat support, with phone assistance on higher-tier plans, and users report that responses are generally fast and helpful.

• Support channels: Phone, live chat, and email (plan-dependent)
• User feedback: Users appreciate Dialpad’s unified communications, plus the ability to review call transcripts and manage conversations across devices. Some users report occasional app glitches, microphone issues, or difficulties with certain integrations.
• G2 rating: 4.4/5.0 from 3,900+ reviews.

Number of Features: Dialpad packs a robust set of tools—voice, video, messaging, AI transcription, analytics, integrations, IVR—all under one roof.

Dialpad’s customer service is top tier, I almost never sit on hold. They treat you like family, ask you right away what you need and my issue or question gets resolved straight away.

Read full review on G2

RingCentral

Compared to Dialpad, RingCentral offers broader support options. Users generally report quick responses for routine issues, but complex problems sometimes take longer to resolve.

• Support channels: Phone, live chat, website form, Help Center; business hours and global availability.
• User feedback: Users praise RingCentral for instant access to call recordings, automated scripted texts, and the ability to use a virtual phone number without sharing personal lines. The main drawbacks are occasional slowdowns, call quality dips, and text delays.
• G2 rating: 4.0/5.0 from 150+ reviews.

I love that we can program scripted texts for routine initial contact and follow ups. Easy to set up. Customer service is helpful and responsive. I use this app daily and it makes my job much easier to keep track of all interactions.

Read full review on G2

Does RingCentral or Dialpad check all the boxes?

After reviewing Dialpad and RingCentral in terms of features, pricing, support, and more, here’s a summary of the key differences between the two options:

Dialpad is best for

Unlike RingCentral, Dialpad is ideal for mid-sized teams seeking a modern, AI-powered communication platform. It offers a unified workspace for voice, video, and messaging, with real-time transcription, sentiment analysis, and AI-driven insights. These features improve productivity and streamline workflows without the need for extensive setup or complex configurations.

RingCentral is best for

RingCentral (RingCX) excels in supporting larger or more complex teams that manage high volumes of interactions and require robust oversight of ongoing communications. It provides a structured environment with advanced features for efficient call management and comprehensive performance tracking.

Need a stronger call system? Meet MightyCall!

When you look at RingCentral vs Dialpad, it’s clear why many teams rely on them. Their tools are robust, and they’re well-regarded in the industry. At the same time, this comparison shows that tools like MightyCall cover areas where other platforms are patchy.

To give you the full picture, we lined up MightyCall alongside RingCentral and Dialpad.

Dialers

MightyCall offers three smart auto-dialer options to make outbound calling easier and more efficient:

• Preview dialer: Agents see call details before connecting, so every conversation feels informed and personal.
• Power dialer: Dials contacts one after another and connects agents only to live calls to reduce idle time.
• Predictive dialer: Available on the Enterprise Plan ($50/user/month), it uses algorithms to anticipate agent availability and call answer rates.

MightyCall also features Answering Machine Detection, so agents reach only live contacts, and it integrates with the National Do Not Call List to keep outreach fully compliant.

Live call monitoring

Some platforms don’t offer live monitoring, but MightyCall provides several ways for supervisors to stay in the loop and support their teams:

• Call listening: Supervisors can listen to a live call without interrupting and take notes to give feedback afterward.
• Call barging: Supervisors can jump onto a call to speak directly with the customer, for example, if a call center agent forgets something important or the customer asks to speak with a manager.
• Call whispering: Supervisors can talk to the agent during a call without the customer hearing and offer real-time guidance when needed.
• Call interception: The supervisor takes over the call entirely and steps in when necessary to handle the conversation directly.
• Call recording: Communications can be recorded for review later. You will know who was on the call, its length, and what was discussed.

More value for less

MightyCall provides an affordable solution for businesses looking for robust phone system features without the high costs of bigger platforms. Our plans include:

• Core ($20): Covers the advanced business communication features with unlimited calls and messages, multiple business numbers, and API access
• Pro ($30): Adds supervisor tools, live call monitoring, and detailed reporting on top of Core features
• Power ($40): Expands Pro with progressive and preview dialers, answering machine detection, and a dedicated account manager
• Enterprise: Builds on Power with predictive dialing, SIP trunking, and tailored integrations for larger or specialized teams

See MightyCall in action –
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Safe and secure

MightyCall keeps your calls and recordings safe, and you can control who sees what. There’s encryption and secure storage, but it’s all handled in the background, so you don’t have to think about it while you’re getting work done.

Easy support

The support team is easy to reach when something comes up. You can call, email, or chat, and they give straightforward answers without overcomplicating things. When you’re just getting started, MightyCall takes care of the setup for free with white-glove service.

There are also guides if you want to handle something yourself.

Happy customers

People using MightyCall say it makes day-to-day calls less stressful. It’s simple to set up, fits different team workflows, and gives managers the tools they actually use. Small businesses and call centers both find it practical and dependable.