Disclaimer: This information is purely educational in nature, and should not be taken as legal advice. Call monitoring technology is one of the most useful tools that call center managers have for making sure that everything is running as it should b...
Ever wondered what separates a great customer experience from a frustrating one? It often comes down to business call handling. This article explores the essential elements of managing business calls, providing best practices and key skills to improv...
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
Disclaimer: This information should be taken only as an attempt to inform, and does not constitute legal advice. The predictive auto dialer market is growing rapidly. Already valued at over $3 billion, it’s expected to grow even more in the coming ye...
As your call center operations grow and expand, so should your toolkit. By automating the process of making outbound calls, call center dialers can simplify operations, reduce manual workload, and improve overall customer interaction. In this article...
The timing of outbound calls is extremely important, but unfortunately, it’s often overlooked. The right call can make a drastic difference when it comes to connection rates and conversion rates in jobs such as sales, customer service, or appointment...
In a busy call center, knowing who’s available, who’s on a call, and who’s taking a well-earned break is essential. That’s where agent statuses come in. Up to now, MightyCall has provided a set of default statuses like Available, Do Not Disturb, On a...
Cold calling is probably considered the Jenice of “Friends” – you may not see her coming right away, but you recognize her by voice. We often feel rather annoyed when we realize that the caller is trying to sell or pitch something to us, don’t ...
Ensure your automated phone menu helps your customers, instead of infurates them!
Mobile phones have become an integral part of professional life, helping with communication, remote work, and just keeping us informed at all times. However, their convenience can become a source of distraction or a barrier to building respectful bus...
Are you looking to improve your call center’s performance but not sure which dialing technology to choose? Call centers rely heavily on advanced dialing technologies to improve their operations. Understanding the differences between progressive...
Is cold calling illegal? No, it isn’t. But that doesn’t mean there aren’t laws and regulations your business will need to be aware of. Read on to know more!
By combining Voice over Internet Protocol (VoIP) technology with Customer Relationship Management (CRM) software, businesses can streamline their communication processes, enhance customer interactions, and boost overall efficiency. Here we’ll explore...
Suddenly, business is booming. You’re an SMB – a small to medium-sized business – and you have more customers and clients than you’ve ever had before. However, that also means you have more callers, more connections that need to be made, ...
This article explores the types of call flows, common challenges in managing them, and the future of it all.
What toll-free codes are available in the USA and when do you need one for your business?
A phone extension is a short internal number assigned to an employee, a project team, or a department of your main business number.
What toll-free codes are available in the USA and when do you need one for your business?
If you plan to use cold calls as part of your sales strategy, you will need a professional dialer. Choosing the best cold call dialer is important, as it directly influences your sales efforts. This guide will explain the different types of dialers a...
In today’s fast-paced business environment, delays are not an option. With rapid communication methods and instant information access, customers expect immediate responses. Implementing IVR software ensures your customers aren’t left wait...
