How Small Businesses Can Deliver Great Customer Experience

Customer Experience

A lot of small businesses struggle to keep up with customer phone calls. When you have limited staff and resources, it’s hard to be available to customers when they need you.

But make no mistake. Consumers today demand a great customer experience. And when they don’t get it, they’re increasingly vocal about it—sharing their discontent on Facebook, Twitter and other social networks.Continue Reading Article >

E-tailer Saves Money With Virtual Phone System

Virtual Phone System saves money for Greek Superstore

“MightyCall saves us money, so that was the clear choice for us. With MightyCall’s Virtual Phone System, I could be working from home, or be on a beach, and still take all my calls and not miss any customers.”

- Sevasti Panagiotopoulos, General Manager, Greek Superstore

By ditching its pricey business phone lines and using MightyCall’s virtual phone system instead, e-tailer Greek SuperStore saves more than $150 every month.

The e-tailer sells a wide variety of adult and children’s apparel, books, music and even concert tickets through its website. It also has a retail store in Astoria, NY.

Sevasti Panagiotopoulos, the General Manager of Greek SuperStore, said that with MightyCall’s rich call management features and affordable value-added plans, her company can serve customers and reduce operating costs at the same time.Continue Reading Article >

A Virtual Phone System Power Users Love

Virtual Phone Systems for Power Users

“With MightyCall, I can just log in and quickly re-route all my calls in seconds to the cell network with the best coverage, so it doesn’t matter if I am using my AT&T or  Verizon number.”

- Jon Berry, Owner, Green Olive Tree

Trust, reliability and great customer service are three things that Green Olive Tree and its owner, Jon Berry, stand for. They also happen to embody what MightyCall’s virtual phone system is all about.

Green Olive Tree, a company that designs and implements hosting solutions for small businesses, was started through Berry’s lifelong love for computing and a belief that technology could help businesses run by the average Joe.Continue Reading Article >

Why You Should Answer That Phone Call (Using Call Routing)

plumbing-works-call routing

You’ve got dozens of emails to answer. Your Facebook and Twitter feeds are never-ending. You’re simply trying to get work done, and then the phone rings. So you let it go to voicemail.

It’s understandable to feel overwhelmed by all the communications demanding your attention. But you may want to answer that phone call now.Continue Reading Article >

Virtual Phone System Lets Tour Firm Take Flight

Virtual phone system lets Alaskan tour operator work remotely

“MightyCall allows our business to be mobile and the team to work virtually, which is our main goal. Because our business is 99% Internet based, we don’t need a fixed location nor the costly infrastructure that includes fixed phone systems and staff needed to man the phones, as all these add to our operational costs.”

- Drew Fortner, Owner , Skagway Shore Tours

In a world where businesses no longer need brick-and-mortar shop fronts or centralized office spaces, MightyCall’s virtual phone system has allowed Skagway Shore Tours’ fast growing cruise excursion business to serve its customers regardless of where its network of agents may be.Continue Reading Article >

The Age of the Customer and The Internet of Things

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My favorite grocery store is Publix, one of the largest employee-owned chains in the US. During my five-month-long roadtrip from Seattle to Key West, Publix was our go-to place for warm food, quality groceries, and great service.

My kids still hanker for the Deli’s fried chicken and pink lemonade!

So it came as little surprise when the chain was singled out as a success story in The Age of the Customer: Prepare for the Moment of Relevance.

Written by my friend Jim Blasingame, Age of the Customer captures in a compelling and conversational style how the relationship between buyer and seller has fundamentally changed due to pervasive and seamless connectivity, and the ease in which the customer can now share buying experiences.

It is what happens when the Internet of Things fuses with that old adage: the customer is always right. Except this time, technology makes the saying true.Continue Reading Article >

WeWork Members Pick MightyCall as Alternative to Google Voice

WeWork Tenant Picks MightyCall as Alternative to Google Voice

“I liked the added level of professionalism that MightyCall brings to our company, the way we can greet our callers with a professional virtual receptionist. It really complements our professional WeWork office space.”

- Benoit Haber, Partner, Opeus

When is free not free? When it gets in the way of growing one’s business, that’s when.

That was the experience of the founders of the Opeus Group, a WeWork member that provides professional services in the design and construction industry in the greater Washington D.C. area.

Continue Reading Article >

How to Cheat on Your Boss as A Moonlighting Entrepreneur

mancheating

Sometimes a common way to describe someone you’re attracted to is “cute”, “friendly” and “Sexy” and “I want you behind those doors!”. If that crush is your entrepreneurial dream, and you loathe your day job, then maybe a little nookie behind your boss’s back might be in order.Continue Reading Article >

A Different Voice Greeting For Different Needs

So you are all on-board with having a virtual phone system and a professional voice greeting help you make the best first impression possible with your customers. Great!

You aren’t quite sure if you are going to record your own greetings to sound more authentic, or hire a voice actor to help your business sound as professional as it really is.

Either way, you are going to have to figure out what kinds of greetings you need.

Just how do you go about coming up with a script for your on-hold messages? Start by breaking things up into several segments, separating the different messages into broad categories.Continue Reading Article >

Moonlighting Entrepreneurs Kickoff 3D Replica Startup

3diality uses MightyCall for their virtual phone systems.

“People who use social media really appreciate it when they post something and we actually answer right away. We are able to manage everything from the phone, and this sold us on the service. Everything with MightyCall is MightyGood.”

- Grisel Gallardo, Co-Owner,  3Diality

Some folks moonlight by taking on a second job. But for an increasing group of entrepreneurs, moonlighting means starting their own business.

Just ask Leonardo Lopez-Mobilia and Grisel Gallardo, who started 3Diality, a 3D replica business while holding down day jobs. Both of them credit MightyCall for helping them manage their growing business despite the responsibilities of their full-time employment.

Continue Reading Article >