Zoom Phone vs MightyCall

What is Zoom Phone?

Zoom Phone is a cloud-based business telecommunications system developed by Zoom as part of their unified platform. Zoom Communications, founded in 2011, is headquartered in San Jose, California, and it launched its video conferencing platform in 2013. Its business phone service, Zoom Phone, came later (in 2018, it was initially known as Zoom Voice) and was built on Zoom’s established infrastructure for video and collaboration.

What is MightyCall?

Since 2013, MightyCall has been helping small and medium-sized businesses communicate smoothly and stay organized.

The company is based in San Francisco and offers a cloud-based business phone system that’s simple to use and affordable. MightyCall is built for businesses that want to manage their communications professionally without dealing with complex setups. It offers a variety of tools that make managing calls and messages straightforward, whether the team is in the office or working remotely.

Key differences between Zoom Phone and MightyCall

Now, let’s compare MightyCall and Zoom Phone by highlighting the main differences.

IVR capabilities

The difference between Zoom Phone and MightyCall is that the latter provides a multi-level IVR system that allows businesses to build complex, customizable phone menus. Callers can navigate through multiple options to reach the right department or agent without confusion. This includes the ability to set custom greetings, time-based routing, and holiday schedules.

MightyCall and Zoom Phone similarities

While there are clear differences between these services, in some ways, they share similar features that help businesses stay connected and productive.

Business calling essentials

Both Zoom Phone and MightyCall cover the basics every business needs to manage calls. They offer features like call forwarding, call hold, call transfer, and caller ID so that incoming communications reach the right people. They also both offer mobile and desktop apps so you can stay connected.

Team collaboration features

MightyCall and Zoom Phone both include tools to help teams work together more effectively. They offer shared call handling, ring groups, and call queues to make sure no inquiry goes unanswered. Plus, they support group messaging and presence indicators so team members can see who’s available and communicate quickly.

Voicemail & transcription

MightyCall and Zoom Phone both provide voicemail with transcription, which helps busy teams catch important details without having to listen to every message. The transcriptions can be accessed from your phone or computer.

Comparing MightyCall and Zoom Phone pricing & plans

Below, you’ll find a quick side-by-side look at how Zoom Phone vs MightyCall stack up in terms of costs, features, and overall value.

Zoom Phone pricing

*Prices are current at the time of article publication.

MightyCall pricing

*Prices are current at the time of article publication.

Compared to Zoom Phone, MightyCall offers unlimited calls and messages from the get-go, which is great for simplicity. However, the difference between the two platforms is in flexibility. Zoom Phone provides more scalable options, starting with a lower-cost metered plan and expanding to full business bundles.

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Zoom Phone or MightyCall: which service is safer?

Both Zoom Phone and MightyCall take security seriously. MightyCall uses strong 256-bit SSL encryption and PCI-DSS Level 1 compliance for payments. It also supports STIR/SHAKEN to stop caller ID spoofing, checks Do Not Call lists for compliance, and offers HIPAA-compliant options for handling sensitive health information.

Zoom Phone offers 256-bit AES encryption with optional end-to-end encryption, plus two-factor authentication and watermarking to protect calls and chats.

Difference between Zoom Phone and MightyCall user support and satisfaction

Zoom Phone

Zoom Phone may work well for video calls, but when it comes to phone system support, some users report challenges with response times and issue resolution. Support tickets take 1-3 business days for a response, even during serious outages. For small businesses that rely on quick resolutions, that kind of delay seriously disrupts operations.

G2 Rating: 4.5/5

• What users like: Intuitive interface, quick to learn and train, strong integrations (email, IDP, apps), versatile platform (voice, video, chat, file sharing)
• What users don’t like: Admin/setup dashboard is confusing, hard to discover all functions, app crashes and missed calls

Zoom offers a ton of different features including video chatting, text chatting, live whiteboards, and much more. Its so easy to use we never have any issues to deal with coming from our end users. Its super easy to implement too as there are installers for every device. We use it every day and in the off chance we need support their customer support team is always quick to respond. It also easily integrates with any current system.Read the full review on G2

MightyCall

MightyCall, compared to Zoom Phone, offers responsive, human-centered support. Users frequently highlight how easy it is to get help, whether during onboarding or troubleshooting. The support team is quick, knowledgeable, and, most importantly, available when you need them.

G2 Rating: 4.5/5

• What users like: Consistent customer service, simple setup and management, even for non-technical users, clean interface and easy-to-navigate call flow controls, great value for the feature set
• What users don’t like: Occasional bugs (journal loading, tech hiccups), reporting features are limited

Verified User in Accounting Small-Business (50 or fewer emp.)

05/23/2024 "I never have any connection issues. Anytime I have a qustion I get a fast respone from a support agent. As an admin, I like that I can see the breakdown of calls from each agent. I also like how I can customize basically everything. We have two support staff in office and others at different locations. Mighty calls allows us to all be able connect not only with our clients, but with each other." Read full review on G2

Which one suits your business best?

In the end, when comparing MightyCall vs Zoom Phone, your choice depends on your business needs and priorities.

Zoom Phone is best for

Zoom Phone is a natural choice if your team is already embedded in Zoom Workplace, Zoom Scheduler, or Zoom Meetings. It works well as an add-on for basic calling needs within that suite.

Also, Zoom Phone gets the job done if you just need a standard business virtual number with voicemail and basic routing features for a small office, especially if you’re not concerned about more advanced call management.

MightyCall is best for

In comparison, MightyCall’s Core plan includes advanced call routing, voicemail, business texting, and integrations for companies that want more control without needing IT support. The Pro plan adds features that are perfect for sales or support teams. Power helps outbound teams work more quickly and efficiently.

MightyCall is also one of the most reliable services available, thanks to its High-Availability Seamless Redundancy Infrastructure. It runs on dedicated, physical servers (not shared cloud space), with a 60% performance reserve to absorb call spikes without delay. If reliability matters to you, then MightyCall is the best choice.